-7
NPS
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Achieve3000
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About Achieve3000 Brand
Achieve3000 delivers literacy solutions to increase reading comprehension, vocabulary and writing proficiency for school students.
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Achieve3000 NPS
Achieve3000's Net Promoter Score (NPS) is a -7 with 43% Promoters, 7% Passives, and 50% Detractors. Net Promoter Score tracks whether Achieve3000's customers would recommend using the product based on a scale of -100 to 100.
Achieve3000 Overall NPS
| 43% | Promoters |
|---|---|
| 7% | Passives |
| 50% | Detractors |
Achieve3000 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
Mar 2022 -25 | Mar 2022 | -25 |
May 2022 -40 | May 2022 | -40 |
Sep 2022 -51 | Sep 2022 | -51 |
Oct 2022 -29 | Oct 2022 | -29 |
Dec 2022 -22 | Dec 2022 | -22 |
Jan 2023 -30 | Jan 2023 | -30 |
Sep 2023 -18 | Sep 2023 | -18 |
Dec 2023 -25 | Dec 2023 | -25 |
Apr 2025 -16 | Apr 2025 | -16 |
Jul 2025 -8 | Jul 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Achieve3000 Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Achieve3000 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Achieve3000 Product Quality
3.3/5
Achieve3000 has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Achieve3000 overall Product Quality score rated by its users and customers.
Achieve3000 Product Information
Achieve3000’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.achieve3000.com
- Company Size
- 201-500 Employees
Industry
Tech
Education
Hardware and Devices
SaaS
Achieve3000 Pricing
Achieve3000 ROI & Value For Money
3.6/5
Achieve3000 has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Achieve3000 overall ROI score rated by its users and customers.
Achieve3000 Customer Satisfaction (CSAT)
Achieve3000 Customer Satisfaction (CSAT) Score
73 / 100
Achieve3000 has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
18%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Achieve3000 Customer Service
3.5/5
Achieve3000 has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Achieve3000 overall Customer Service score rated by its users and customers.
About Achieve3000's Customer Service
Address
1091 River Avenue, Lakewood, NJ
Website
http://www.achieve3000.com
Phone Number
(800) 838-8771
Achieve3000 as an Employer
4.2/5
Achieve3000 has a 4.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Achieve3000 scored a -7 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Achieve3000 would recommend the brand to a friend. ENPS measures how likely Achieve3000 employees would recommend working at Achieve3000 to a friend.
Net Promoter Score
-7
NPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
