-34
NPS
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Acist Medical Systems
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About Acist Medical Systems' Brand
ACIST Medical Systems manufactures and supplies contrast imaging system technology for cardiology to over 75 countries.
Brand at a Glance
10%
Customer Loyalty
3.7/5
Product Quality
2.7/5
Pricing
3.5/5
Customer Service
Acist Medical Systems NPS
Acist Medical Systems's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Acist Medical Systems's customers would recommend using the product based on a scale of -100 to 100.
Acist Medical Systems Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Acist Medical Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
Sep 2025 -33 | Sep 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acist Medical Systems Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Acist Medical Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Acist Medical Systems Product Quality
3.7/5
Acist Medical Systems has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Acist Medical Systems' overall Product Quality score rated by its users and customers.
Acist Medical Systems Product Information
Acist Medical Systems’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://acist.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Acist Medical Systems Pricing
Acist Medical Systems ROI & Value For Money
2.7/5
Acist Medical Systems has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Acist Medical Systems' overall ROI score rated by its users and customers.
Acist Medical Systems Customer Satisfaction (CSAT)
Acist Medical Systems Customer Satisfaction (CSAT) Score
100 / 100
Acist Medical Systems has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Acist Medical Systems Customer Service
3.5/5
Acist Medical Systems has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Acist Medical Systems' overall Customer Service score rated by its users and customers.
About Acist Medical Systems's Customer Service
Address
Eden Prairie, MN
Website
http://acist.com
Phone Number
31 43 354 5030
Acist Medical Systems as an Employer
4.2/5
Acist Medical Systems has a 4.2/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Acist Medical Systems
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Acist Medical Systems scored a -34 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Acist Medical Systems would recommend the brand to a friend. ENPS measures how likely Acist Medical Systems employees would recommend working at Acist Medical Systems to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
