-43
NPS
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Acme Brick
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About Acme Brick's Brand
Acme Brick Company is an American manufacturer and distributor of brick and masonry-related construction products and materials.
Brand at a Glance
56%
Customer Loyalty
2.4/5
Product Quality
2.5/5
Pricing
2.1/5
Customer Service
Acme Brick NPS
Acme Brick's Net Promoter Score (NPS) is a -43 with 21% Promoters, 15% Passives, and 64% Detractors. Net Promoter Score tracks whether Acme Brick's customers would recommend using the product based on a scale of -100 to 100.
Acme Brick Overall NPS
| 21% | Promoters |
|---|---|
| 15% | Passives |
| 64% | Detractors |
Acme Brick NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -64 | Oct 2022 | -64 |
Jan 2023 -57 | Jan 2023 | -57 |
Apr 2023 -54 | Apr 2023 | -54 |
May 2023 -55 | May 2023 | -55 |
Aug 2023 -47 | Aug 2023 | -47 |
Oct 2023 -45 | Oct 2023 | -45 |
Dec 2023 -40 | Dec 2023 | -40 |
Jan 2024 -43 | Jan 2024 | -43 |
Feb 2024 -44 | Feb 2024 | -44 |
Jun 2024 -38 | Jun 2024 | -38 |
Jan 2025 -41 | Jan 2025 | -41 |
Apr 2026 -43 | Apr 2026 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acme Brick NPS by Gender
Female customers rated Acme Brick's NPS 18 points higher than Male customers.
Male
-78
Acme Brick's NPS was rated -78 by Male customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Female
-60
Acme Brick's NPS was rated -60 by Female customers on Comparably.
0%
Promoters
40%
Passives
60%
Detractors
Acme Brick NPS by Ethnicity
Acme Brick's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -87 | Caucasian | -87 |
Other -50 | Other | -50 |
Acme Brick NPS by Age
Acme Brick's NPS was rated -67 points by customers ages 36-40 on Comparably.
Acme Brick NPS by Usage
Acme Brick's NPS was rated the highest by customers who have used Acme Brick's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -83 | Less than 1 Year | -83 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Acme Brick Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Acme Brick users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Acme Brick Customer Loyalty Score by Gender
Male customers rated Acme Brick's Customer Loyalty score 32% higher than Female customers.
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Male
60%
Yes
Female
28%
Yes
Acme Brick Customer Loyalty Score by Ethnicity
Acme Brick's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Acme Brick.
44
out of 100
Caucasian
78
out of 100
Other
Acme Brick Customer Loyalty Score by Age
Acme Brick's Customer Loyalty score was rated 10% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 10% | 36-40 | 10% |
Acme Brick Customer Loyalty Score by Usage
Acme Brick's Customer Loyalty score was rated the highest by customers who have used Acme Brick's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Acme Brick Customer Loyalty Score by Industry
Acme Brick's Customer Loyalty score was rated 55% by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Acme Brick Product Quality
2.4/5
Acme Brick has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Acme Brick Product Information
Acme Brick’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Acme Brick's product the highest.
- Website
- https://www.brick.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
Enterprise
Real Estate
Construction
Quick Insights into Acme Brick Product Quality
Acme Brick's Product Quality score was rated highest by Other customers, and rated lowest by customers who have used Acme Brick's products/services for Less than 1 Year.
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Ranked Acme Brick Product Quality the Highest
Ranked Acme Brick Product Quality the Lowest
Acme Brick Product Quality Score by Gender
Male customers rated Acme Brick's Product Quality score 0.1 stars higher than Female customers.
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Male
1.7/5
Female
1.6/5
Acme Brick Product Quality Score by Ethnicity
Acme Brick's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Acme Brick.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.7 | Other | 2.7 |
Acme Brick Product Quality Score by Age
Acme Brick's Product Quality score was rated 1.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Acme Brick.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.8 | 36-40 | 1.8 |
Acme Brick Product Quality Score by Usage
Acme Brick's Product Quality score was rated the highest by customers who have used Acme Brick's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Acme Brick Product Quality Score by Industry
Acme Brick's Product Quality score was rated 1.7 stars by Construction industry customers.
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Acme Brick Pricing
Acme Brick ROI & Value For Money
2.5/5
Acme Brick has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Acme Brick's overall ROI score rated by its users and customers.
Acme Brick Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Acme Brick ROI
Acme Brick's ROI score was rated highest by Other customers, and rated lowest by customers who have used Acme Brick's products/services for Less than 1 Year.
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Ranked Acme Brick ROI the Highest
Ranked Acme Brick ROI the Lowest
Acme Brick ROI Score by Gender
Acme Brick's ROI score was rated 2 by both Female and Male customers on Comparably.
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Male
2/5
Female
2/5
Acme Brick ROI Score by Ethnicity
Acme Brick's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Acme Brick.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 3 | Other | 3 |
Acme Brick ROI Score by Age
Acme Brick's ROI score was rated 1.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Acme Brick.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.8 | 36-40 | 1.8 |
Acme Brick ROI Score by Usage
Acme Brick's ROI score was rated the highest by customers who have used Acme Brick's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Acme Brick ROI Score by Industry
Acme Brick's ROI score was rated 1.6 stars by Construction industry customers.
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Acme Brick Customer Satisfaction (CSAT)
Acme Brick Customer Satisfaction (CSAT) Score
35 / 100
Acme Brick has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
5%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
4%
Very Dissatisfied
52%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Acme Brick Customer Satisfaction
Acme Brick's Customer Satisfaction score was rated highest by Other customers, and rated lowest by customers who have used Acme Brick's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Acme Brick's Customer Satisfaction.
Ranked Acme Brick Customer Satisfaction the Highest
Ranked Acme Brick Customer Satisfaction the Lowest
Acme Brick Customer Satisfaction Score by Gender
Female customers rated Acme Brick's Customer Satisfaction score 8 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Acme Brick.
12 / 100
MaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 88% |
20 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Acme Brick Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Acme Brick's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Acme Brick.
14 / 100
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
86%
CSAT according to Other
Acme Brick's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Acme Brick.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
Acme Brick Customer Satisfaction Score by Age
Acme Brick's Customer Satisfaction score was rated 0 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Acme Brick.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% |
Acme Brick Customer Satisfaction Score by Usage
Acme Brick's Customer Satisfaction score was rated 0 points by customers who have used Acme Brick's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Acme Brick Customer Satisfaction Score by Industry
Acme Brick's Customer Satisfaction score was rated 0 points by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Acme Brick Customer Satisfaction Score by Industry",
"text": "Acme Brick's Customer Satisfaction score was rated 0 points by Construction industry customers.",
"bars": [
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Acme Brick's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Acme Brick Customer Service
2.1/5
Acme Brick has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Acme Brick's Customer Service
Address
Fort Worth, TX
Website
https://www.brick.com/
Phone Number
(817) 390-1544
Quick Insights into Acme Brick Customer Service
Acme Brick's Customer Service score was rated highest by Other customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Acme Brick's Customer Service score.
Ranked Acme Brick Customer Service the Highest
Ranked Acme Brick Customer Service the Lowest
Acme Brick Customer Service Score by Gender
Female customers rated Acme Brick's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Acme Brick.
Male
1.5/5
Female
2/5
Acme Brick Customer Service Score by Ethnicity
Acme Brick's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Acme Brick.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.4 | Other | 2.4 |
Acme Brick Customer Service Score by Age
Acme Brick's Customer Service score was rated 1.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Acme Brick.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
Acme Brick Customer Service Score by Usage
Acme Brick's Customer Service score was rated the highest by customers who have used Acme Brick's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Acme Brick Customer Service Score by Industry
Acme Brick's Customer Service score was rated 1.5 stars by Construction industry customers.
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Acme Brick as an Employer
2.3/5
Acme Brick has a 2.3/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Acme Brick scored a -43 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Acme Brick would recommend the brand to a friend. ENPS measures how likely Acme Brick employees would recommend working at Acme Brick to a friend.
Net Promoter Score
-43
NPS Score
| 21% | Promoters |
|---|---|
| 15% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 23% | Promoters |
|---|---|
| 16% | Passive |
| 61% | Detractors |
