ActiveCampaign Employee Reviews | Comparably
ActiveCampaign Claimed Company
ActiveCampaign’s category-defining Customer Experience Automation Platform (CXA) helps over 180,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 820+ pre-built automations that combine transactional email and email marketing, marketing automation, ecommerce marketing, and CRM for powerful segmentation and personalization across social, email, messaging, chat and text. Over 70% of ActiveCampaign’s customers use its 870+ integrations including Microsoft, Shopify, Square, Facebook and Salesforce. ActiveCampaign is one of only 17 products with over 10,000 positive customer reviews on G2.com, also scoring higher in customer satisfaction than any other solution in Marketing Automation, CRM and E-Commerce Personalization and is the Top Rated Email Marketing Software on TrustRadius. Pricing starts at just $9/month. Start a free trial at ActiveCampaign.com. read more
EMPLOYEE
PARTICIPANTS
166
TOTAL
RATINGS
2827
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ActiveCampaign Employee Reviews

Out of 511 ActiveCampaign employee reviews, 96% were positive. The remaining 4% were constructive reviews with the goal of helping ActiveCampaign improve their work culture. The Marketing team, with 100% positive reviews, reports the best experience at ActiveCampaign compared to all other departments at the company. The Operations team offered the most constructive feedback, with 8% of that department's reviews constructive in nature.

What does the leadership team need to get better at?

Leadership Reviews

Be better at being human. Its clear you blew your chance at IPO/acquisition.

they should resign and let people with empathy take over.

Listening to their employees. They shrug off fairly large concerns if it?

Review from Engineering Dept

Communication of both long-term goals and upcoming short-term initiatives.

Review from Engineering Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

get decent insurance again. cigna is terrible and is basically a paycut because of how much more you have to pay out of pocket.

Review from Customer Support Dept

they cheaped out insurance and dumped bluecross for cigna. cigna covers a fraction of what BCBS did. I'm sure it looks good to the investors though.

Pay is competitive. Most are doing the work of multiple roles. It can make the pay feel off. Not offering equity to employees below a director level is a huge disappointment. New leadership is coming in with that benefit, but employees that have been here for years are not getting it.

Review from Operations Dept

I believe that we are paid under market average for some positions, but have benefits that make up for it.

Review from Sales Dept

I am underpaid compared to the market and it's hard to feel excited about company performance with no bonus or stake in the company.

What do your coworkers need to improve and how could you work together better?

Team Reviews

There aren't any Team reviews of ActiveCampaign yet.
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What needs to change to make the company culture better?

Environment Reviews

Morale is in the gutter. No one is happy, no one trusts ELT. Teams are getting moved out of the us for cheaper employees. Actively replacing employees with ai

Goals adjusted to the reality of the market, better communication

What would you improve about your company's interview process?

Interviews Reviews

More consistency and clarity in the process. There were long stretches of zero communication over the course of many months, which left me wondering where I stood in the process.

Review from HR Dept

Interview process was very long

Review from Sales Dept

What's going wrong and how can it be improved?

Outlook Reviews

We have abandoned our core customer base. Small businesses do not matter to leadership.

Review from Engineering Dept

What would you most like to see improved at your company?

Outlook Reviews

Willingness to address tech debt.

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