Adorama FAQs

If your order/s is/are not reflecting in your Adorama Account, you may use the import order option.

You will be receiving an email to complete the process. Please click the link in your email to confirm, and all orders placed by phone or while you weren't logged in will automatically be imported into your account.

A signature is required for most shipments. An adult must be at the address to receive the package and sign for it. If the carrier is unable to successfully deliver your package they may bring your package to a UPS Access Point or they will re-attempt delivery up to 3 times, at their discretion.

If you require additional help to receive your package, please contact us.

Oversize items shipped by Truck are delivered by appointment which must be scheduled in advance. The carrier will reach out to you by phone or email to set up this appointment. An adult must be available to receive, inspect, and sign for the merchandise at the time of delivery. A rescheduling fee may be applied for a missed delivery appointment, subject to carrier policy.

All deliveries are to the threshold of your location during standard business hours Monday through Friday. White glove, inside delivery, evening, early morning, or weekend deliveries are sometimes able to be scheduled with the carrier for an additional cost. Adorama cannot guarantee the availability or cost of these extra services.

Adorama Camera makes every effort to get your order to you as soon as possible. Orders for in-stock items placed on business days before 6:00 PM Eastern Time are generally shipped the same day, subject to verification. Please note weekend orders, placed on Fridays after 1:00 PM ET will be processed on the following Monday. If there is a problem with your order, you will receive an e-mail within one business day to advise you about the situation.

Used item orders need be be placed by 1pm Monday through Thursday or by 8:30am on Fridays in order to ship the same day. Oversize items that ship by truck may take an extra day to be packed and shipped.

Once shipped, orders are delivered based on the shipping timeframe selected during checkout.

We strive to keep most items in stock for immediate delivery. Some items are specified on their item listings as Special Order only

In the event that an item is out of stock and therefore unable to be shipped, we will notify you usually within one business day. We will keep the order open unless told to cancel it. When the item is in stock, we will ship it out to you. A small authorization is taken at the time the order is first place in order to verify payment. This is only an authorization, not a charge. Your payment source will only be invoiced charged at the actual time of shipment.

Due to high international shipping costs and taxes and duty fees, we cannot ship any international order that includes backordered items. We will hold the order until all items are in stock and available to ship. Contact us if you wish to cancel or change these items.

Simply log in to your account and check the progress of your order while it's being processed.

Pending - order has been submitted and is being imported to our database

On Hold - order is being verified or has payment issues

Ready - order is ready to be processed

Picked - order is currently being picked in the shipping department

Invoiced - order has been finalized and ready to be packed

Shipped - order has been shipped and is in transit

Backorder - one or more of the items in your order are out of stock; we are waiting for the item(s) to become available

Canceled - the order is canceled.

Once the order has been shipped, you can expect to receive your package within the delivery timeframe selected during checkout. All shipping, transit, and deliveries are on business days only, Monday through Friday. Adorama does not offer Saturday or Sunday delivery.

You may also track your package online using the tracking number that was sent to you to see the estimated delivery date per the carrier.

For the first 30 days after your purchase you may return merchandise for a full money back refund, excluding any shipping charges.

Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer's packaging, UPC codes, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards. Returned items that are not returned as new may be subject to restocking fee based on condition upon inspection in our Returns Department.

There are items that we sell which cannot be returned once opened. Below is the list of items that are deemed non-returnable:

Software, Film, Paper, DVDs, Bulbs, flash tubes, Batteries, Ink cartridges, Notebooks, Netbooks, Tablets, iPads and Computers, Memory cards, any item which has been removed from its "blister-pack".

Printers cannot be returned once toner has been installed.

Underwater equipment cannot be returned once it has been used in water

Adorama Rewards is a loyalty program where you will be able to earn Adorama Rewards Points which can be redeemed and applied to future purchases.

There is no purchase or fee required to enroll in the program or become a member.When you enroll in the program, your membership account will be automatically tied to your email address.One Program Membership per person, per registered Account, per valid email address.Only residents of the United States and its territories who are over eighteen (18) years of age when he/she registers are eligible to become a member. Only registered Adorama account holders and/or those who provide his/her valid email address when making an in-store or phone purchase are eligible to participate in the program and earn Points. For full details and conditions:www.adorama.com/g/rewardsYou can check your available rewards by logging in to your account. On the upper part of your dashboard, you may click Manage myReward to see your pending and available points.

Price matching is done on a case by case basis as a courtesy to our customers. Please reach out to our sales team and let them where you saw the lower price. The salesperson will be happy to check if we can match, or beat, the competitor.

For orders placed within 30 days, please email us the link of the website where you saw the discounted price at [email protected]. As soon as we receive it, we will submit it for approval. If approved, we will issue a Store Credit to your account for the difference.

The Vip360 Membership program provides a variety of benefits for an annual fee of $49.99.

These benefits include:-Drops & Spills warranty on New items purchased in our store, online, or over the phone. Used items, consumable goods (batteries, ink, etc.), and Drones are excluded from warranty coverage-2 business day delivery on VIP360 items-60 day returns on VIP360 items-Monthly Contests-Prepaid return labels-Exclusive customer service at [email protected] or by Dialing 212.741.0052

See link below for more details and to sign up: http://www.adorama.com/g/VIP360-NEW

We hope to welcome you to the Adorama VIP family soon!

You may get a copy of your invoice by logging in to your account. To download the invoice of a specific order, click My Orders then click Print Order Invoice on the middle right part of your screen.

If you do not see the order that you are looking for, you may use the import option. You may also email us at [email protected] or call us at 1-800-223-2500 to request for an invoice copy.

If a product is received defective or incorrect, please submit an online return request by logging in to your online account or contact us immediately and we will do whatever possible to resolve the issue.

We will only cover return shipping if we are notified prior to return.

For your convenience, VIP360 membership will auto-renew annually. You may opt to stop the auto-renewal of your VIP360 membership by clicking My Profile on your Adorama account. At the bottom of the screen under VIP360, click Stop Auto Renew.

To unsubscribe from all email promotions, please follow the following steps:

1. Log in to your online account.2. Under "My Account" click Email preferences to the right of the main dashboard of your online account. 3. Under "Email Frequency", select "Unsubscribe" and update preferences.

Adorama Financing is a payment method that offers a monthly payment plan directly through Comenity Bank or Fortiva Retail Credit. For orders where the payment made by financing is above $500, interest-free periods of 6 months or longer is offered.

Interest will be charged to your account from the purchase dateif the purchase balance is not paid in full within the specified deferred interest period. All payments are made directly to the lender, not to Adorama.You may reach them at:

Comenity Bank

Account Protection Line: 1-800-888-1726Customer Care: 1-855-898-8338

Fortiva Retail CreditCustomer Care: 1-800-710-2961

For additional information regarding Adorama Financing and how to apply, you may view our FAQ page.

The recipient of an international shipment may be subject to import duties and/or taxes which are levied by the importing country once a shipment reaches your country AND brokerage fees or custom clearance charges which may be imposed by the carrier.

These charges must be borne by the recipient; we have no control over these charges and cannot predict what they may be. You may contact your local government or customs agency to get an estimate of these charges.

In the event a shipment is refused and returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer.

This information is always on our Help page and is also sent in your order confirmation.

The Adorama Retail Store is located at 42 West 18th Street (Between 5th & 6th Ave.'s), New York, NY 10011. Our Store hours are:

Sunday

9:30am-5:00pm EST

Monday - Thursday

9:00am-8:00pm EST

Friday

9:00am-2:00pm EST

Saturday

Closed

Public Transportation Directions:

By Subway

Please be sure to check for any schedule advisories

Take theLFMto 14th Street and 6th Avenue Take theNRto 23rd Street at Broadway Take theLNQW456to Union Square Take the1to 18th Street and 7th Avenue Take the23to 14th Street and 7th Avenue Take theACEto 14th Street and 8th Avenue

From the Port Authority

(NJ Transit and Other Buses)

Follow the signs inside the Port Authority to the passageways that connect the terminal with theACENQRWlines going downtown. See the stops above.

From Penn Station

(Long Island Railroad, NJ Transit and Amtrak trains)

Follow the signs in the station to theACE123lines going downtown, see the stops above. Or leave the station and walk east to 6th Avenue at Herald Square and take theNQRWMdowntown; see the stops above.

From Grand Central

Take the456downtown to Union Square. Walk west towards the Adorama building, at 42 West 18th Street.

From the PATH train

Take it to the 14th Street stop. Walk north on 6th Avenue to 18th Street, Adorama is at 42 West 18th Street between 5th and 6th Avenues.

Customer ServiceToll Free: 800-815-0702Local: 212-741-0466Fax: 212-645-4533E-mail: [email protected] Hours:Sunday 9:30 - 5:00Monday thru Thursday 9:00 - 7:30Friday 9:00 - 5:00Chat Hours:Monday thru Thursday 9:00 - 6:00Friday 9:00 - 5:00

Used ServiceToll Free: 800-223-2500Local: 212-741-0052Trade-Ins: 212-741-0052 Photo: ext. 2107 Video: ext. 2043, or ext. 2168Fax: 212-675-8715E-mail: [email protected] Hours:Monday thru Thursday 9:00 - 6:00Friday 9:00 - 1:00

Verification DepartmentToll Free: 800-223-2500Local: 212-741-0052Extension: 6227Fax: 212-741-0467E-mail: [email protected]

Hours:Monday thru Thursday 9:00- 8:00Friday 7:00-5:00Sunday 9:00 - 7:00

Oversize items shipped by Truck are delivered by appointment which needs to be scheduled with carrier in advance. At time of delivery, an adult must be available to receive, inspect, and sign for the merchandise. Please inspect the item to be sure it is the correct model, in operable condition, and not damaged in any way. Do not sign the delivery manifest until you have inspected the item. Once the delivery manifest is signed, we are unable to file any damage claim with the carrier on your behalf. Once you sign for the item, you are accepting the product as is.

If the merchandise is damaged, please make a notation on the delivery manifest, and have the person delivering the merchandise sign as well. Contact us within 48 business hours to report the damage.Please email us at [email protected] or call us 1-800-223-2500.

Do I need to have good credit?

Having good credit is not part of our general requirements but we will utilize a variety of information from consumer reporting agencies to evaluate your approval/denial worthiness.

Can I get more than one product?

Yes, you may lease any number of products up to your approved spending limit.

What is a Lease?

A lease is a contract between a lessor (the property owner) and a lessee (the property user) for the use of property subject to stated terms and limitations for a specified period and at a specified payment.

How does the lease work?

With a lease, you are agreeing to make weekly payments for a specific amount of time (the initial lease term) which may vary by state. If you provide us with 30 days notice before the end of the initial lease term, make all of your required payments during the initial lease term, and return the item back to us in good condition, you have no further obligation to FlexShopper. If you do not provide us with timely notice, then the lease typically rolls over for the same period as the initial lease term; please be sure to read your lease before electronically signing for the exact terms. You can also buy the item at any time by using the Early Payment Option. Simply refer to the table in your lease to look up the Early Payment Option amount. Remember, if youdon'tchoose the Early Payment Option, just make 52 weekly payments and you own the product.

Can I own the product?

You can buy the item at any time by using the Early Payment Option. Simply refer to the table in your lease to look up the Early Payment Option amount. Remember, if youdon'tchoose the Early Payment Option, just make 52 weekly payments and you own the product.

How long is the lease?

With a lease, you are agreeing to make weekly payments for a specific amount of time (the initial lease term) which may vary by state but ranges from 89 days to 20 weeks. If you provide us with 30 days notice before the end of the initial lease term, make all of your required payments during the initial lease term, and return the item back to us in good condition, you have no further obligation to FlexShopper. If you do not provide us with timely notice, then the lease typically rolls over for the same period as the initial lease term; please be sure to read your lease before electronically signing for the exact terms.

What is the Cash Price?

The cash price is the amount you would have paid online or at a store to buy the item(s) or the retail price of the product.

What is 90 Days Same as Cash?

If you pay the cash price plus $50 within ninety days of the Lease's effective date you will own the item(s). The cash price for the product will be disclosed on your lease agreement prior to your signing and agreeing to the terms of the lease.

Whats my payment?

Your payments will be weekly, on Fridays. The first payment will be on the first Friday after you receive your items. Your actual payment amount will be disclosed in your lease agreement prior to your signing and agreeing to the terms of the lease.

Can I return the merchandise?

A customer may return the leased product in accordance with the terms in their Lease Agreement.

Do you pull my credit score?

While having good credit is not a requirement for approval, as part of our application we do obtain information about you including a credit report from FactorTrust, Inc.

Will my FICO score be impacted?

If you do not pay your lease payment(s) and do not return your leased item(s), this can negatively affect your FICO score.

Drop-ship means we submit the order directly to the manufacturer who, in turn, ships it directly to you from their warehouse. This is done to avoid the wait time it takes for us to receive the item(s) and then turning them around and shipping them to you.

In order to submit the order to the vendor for fulfillment, the order must be invoiced. Once the package has been shipped from their warehouse, an email will be sent to you together with the tracking information.

Dropship orders are often shipped within 2 business days of being submitted to the vendor. Some items are made-to-order and will therefore take longer to be built and shipped.

If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier. Please don't return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.Please email us at [email protected] or call us 1-800-223-2500.

We want to make the returns process as easy as possible for our customers. We do not require prior notice before a return is made.To begin areturn, simply log into your account and view your Latest Orders or your entire Order History. Select the order where the item was purchased, then the specific item(s) you are looking to return, and then the reason for the return. You can even use this tool to purchase a UPS label!

NonRegistered Users1. Create an account - (use the same email associated with the order)2. Under "MyAccount" Import your Orders with "I don't see all my orders" link3. Start the self-return process

Self Service returns are not available for orders older than 30 days, single items from a kit, or accessories from an item.

If you are unable to process a return online, or have questions about how to return, please contact our Customer Service team at [email protected] or 800-223-2500.

New Leaf warranties are all handled directly by them. To obtain service, change your information, or update product information, please contact New Leaf directly at:

New LeafWeb: http://www.newleafsc.net/ Phone: 1-877-659-6518Email: [email protected]

You can feel confident shopping for used equipment at Adorama because we are very conservative with our product ratings. We always "rate downward" if the condition of the product is in question so you will always receive the quality equipment you expect!

Condition

Cameras & Photo Gear

Lenses

N

Product is brand new and was never used. Includes full manufacturer's warranty.

Product is brand new and was never used. Includes full manufacturer's warranty.

D

Little or no signs of wear.

Little or no signs of wear.

E+

May have slight wear but only visible under close inspection.

Barrel may have slight wear but only visible under close inspection. Lens glass is flawless.*

E

May show signs of light wear and/or usage. LCD may have very slight blemishes.

Barrel may show signs of light wear and/or usage. Lens glass is very clean.*

E-

Shows signs of moderate wear and/or usage. LCD may be scratched.

Barrel shows signs of wear and/or moderate usage. Lens glass may have some dust / spots that should not affect picture quality.

V

Appears well used and may include dings, scrapes/scratches, heavy brassing on body or LCD, but is in fully functional condition.

Barrel appears well used and may include dings, scrapes/scratches, heavy brassing. Lens glass may have marks or haze that should not affect picture quality.

G

Appears to have been used heavily, showing multiple dings, scrapes/scratches, cracks and heavy brassing but functions correctly.

Barrel appears to have been used heavily, showing multiple dings, scrapes/scratches, heavy brassing. Lens glass may have fungus, excessive dust, and/or scratches that can affect picture quality.

F

Item works with certain malfunctions. Read comments for exact details.

Item works with certain malfunctions. Read comments for exact details.

Parts only (X)

For parts only, Final Sale, Sold As-is

For parts only,Final Sale, Sold As-is

OB(open box)

Fully backed by the manufacturer's warranty, refers to items that may have been displayed in our retail store, used occasionally for training, or returned without original packaging, accessories, and manuals. Please inspect and test the product immediately upon receipt.

Lenses, even when brand new from the factory, may have a slight amount of dust visible between the lens elements. This is an unavoidable result of the manufacturing process and will not affect image quality or resolution.

If you purchase a used digital camera, we will provide a compatible battery and a battery charger. If you purchase a used video camera, you will receive all of the basic components needed for operation. All other products are sold individually without additional accessories or documentation unless specified at the time of purchase.

Rebates are honored by the manufacturer who issues them. Adorama will provide you with the required information and forms to claim a rebate.

You can find any current or recently expired rebate in our Rebate Center, located at: http://www.adorama.com/rebates

Once you locate the product you purchased, click the link to download the rebate that is applicable to you for the date you purchased your item. This link will show the rebate and all instructions. If you need more information or have any questions about the rebate or your eligibility, please contact the manufacturers rebate center directly using the contact information found on the rebate.

Mail Order SalesToll Free: 800-223-2500Local: 212-741-0052Fax: 212-463-7223E-mail: [email protected] Phone Hours:

Sunday 9:30 - 5:00Monday thru Thursday 9:00 - 7:30Friday 9:00 - 5:00Chat Hours:Monday thru Thursday 9:00 - 6:00Friday 9:00 - 5:00

Federal Government & Government ContractorToll Free: 888-209-5558 Fax: 212-741-1027E-mail: [email protected] Web: https://www.adorama.com/government HoursMonday thru Thursday 9:00 - 6:00Friday 9:00 - 5:00

Education - Schools & UniversitiesToll Free: 888-582-2500Fax: 212-741-9087E-mail: [email protected] Web: https://www.adorama.com/education HoursMonday thru Thursday 9:00 - 6:00Friday 9:00 - 5:00

State and Local GovernmentToll Free: 888-582-2500Fax: 212-741-9087E-mail: [email protected] Web:https://www.adorama.com/government

HoursMonday thru Thursday 9:00 - 6:00Friday 9:00 - 5:00Law EnforcementToll Free: 888-874-1586Fax: 646-758-8568E-mail: [email protected] Web:https://www.adorama.com/government

HoursMonday thru Thursday 9:00 - 6:00Friday 9:00 - 5:00Professional and Corp AccountsToll Free: 888-582-3900Local: 212-645-5754Fax: 212-463-7223E-mail: [email protected] Web:https://www.adorama.com/corporateHoursMonday thru Thursday 9:00 - 6:00Friday 9:00 - 5:00

Purchaser, by placing an order, makes an offer to purchase pursuant to these terms and conditions, which offer, if accepted by Adorama Camera, is accepted within the State of New York, and purchaser consents to the jurisdiction of the courts of the State of New York for the limited purpose of dispute arising between the parties resulting from this transaction and agrees that the laws of the State of New York shall apply.

By opening or using a product purchased from Adorama, the purchaser agrees to be bound by the term and conditions of sale as set forth below. If you do not agree to the terms and conditions of sale, please ship the product back to Adorama unopened within 5 days of receipt for a full refund (less shipping and handling charges).

Adorama Camera makes no warranty, either expressed or implied, of merchantability or fitness for any particular purpose, and none shall be implied by law.

Final determination of suitability of any item sold for the use contemplated by purchaser is the sole responsibility of the purchaser, and Seller shall have no responsibility in connection with such determination.

Adorama Camera will not be responsible for any consequential or incidental damages resulting from the sale, non-delivery, use or improper function of any equipment purchased from us. The responsibility, if any is imposed, of Adorama in regard to any item purchased shall be limited to the monetary value of the merchandise purchased.

Adorama.com is intended to be a guide only. Some item illustrations are for display purposes only, may not be exact, and are not necessarily included in the purchase price. Adorama is not responsible for typographical or pictorial errors, and specifications may change without notice.

All items offered for sale are subject to availability. Many items on our Web site or catalog site come from various sources. Adorama is, therefore, bound to fluctuating currency exchange rates, making it necessary to occasionally increase prices. In addition, some domestic and overseas products may be discontinued without our prior knowledge. Should this apply to your order, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

We make every effort to provide you with an error-free Web site. However, in the event there is a misprint, we reserve the right to correct copy or pricing to reflect the actual current status.

Order confirmation given to you through Adorama Camera does not guarantee our acceptance of your order, nor does it constitute confirmation of an offer to sell. Adorama Camera reserves the right to decline and cancel an order, or supply less than quantity ordered at any time.

At times, we may experience a shortage of certain items. At these times, we reserve the right to restrict the quantity of a particular item ordered. We will notify you if a situation like this occurs, In addition, Adorama Camera may, at its own discretion, limit quantities sold in each order or to each person or household.

Some items, marked as such, are intended solely for use by students, teachers, or faculty members at educational institutions. Upon order of these items, Adorama Camera may request verification of educational status (e.g. student ID).

We do not sell to those who intend to resell products offered through Adorama.com, including dealers, resellers, exporters, wholesalers, or customers. Adorama Camera reserves the right to decline or cancel an order at any time.

All missing items claims must be reported within five business days of delivery. Contact us to report a missing item from your shipment. Please email us at [email protected] or call us 1-800-223-2500.

Adorama's pledge to you

Adorama respects your privacy. To better protect your privacy we provide this privacy policy explaining our online information practices and the choices you can make about the way your information is collected and used. This privacy policy applies to the Adorama web site, located at www.adorama.com

Adorama will:

NOT sell, rent, or lease your personal information

NOT keep you on our mailing lists if you have requested to be removed

NOT share your information with any trading partners unless you have requested information, products, or services that can be best handled by another company

Adorama will:

Treat your privacy very seriously and will adhere to this Privacy Policy

Promote this Privacy Policy internally so all employees abide by it

Keep this Privacy Policy accurate

Adorama is one of the nation's largest photo retail and mail order suppliers. For over 25 years we have been serving professionals as well as amateurs in the photographic, video, digital imaging and telescope fields. We offer the best combination of quality services, vast selection, knowledgeable staff, and competitive pricing.

Types of information we collect

There are two types of information that Adorama collects online: (1) personally identifiable information supplied by visitors to our web site, and (2) non-personal information gathered as visitors navigate through the web site.

Personally Identifiable Information

Personally identifiable information is information that can be directly associated with a specific person or entity, such as name, address, or email address. Adorama collects personally identifiable information from site visitors in the following instances:

When you place an order on our site, we require you to provide your name, email address, mailing address, telephone number and credit card information.

At the time of ordering, you may also choose to register by creating a user name and password. By registering, you create a user profile which allows us to customize your experience on this web site, as well as provide a faster method for you to submit a request for information to www.adorama.com and receive back either the information or products desired.

When you voluntarily provide us with your information via a web form on our web site, or while corresponding with us via email.

It is not necessary to provide any personally identifiable information in order to simply browse our web site.

Non-Personal Information

Adorama routinely gathers non-personal information, including how many people visit this web site, the pages they visit, where they come from, how long they stay, their IP address, and the type of browser they used while visiting. None of this information is used to identify you personally.

Non-personal information is gathered through the use of cookies, web beacons and web server logs.

A cookie is a small piece of information that a web site sends to a visitor's computer and which is then stored on the visitor's hard drive.

A Web beacon is an electronic image, also known as a clear GIF or a single-pixel (1x1). Web beacons can recognize certain types of information on a visitor's computer, such as a visitor's cookie number, the time and date of a page view, and a description of the page where the Web beacon is placed. You may render some Web beacons unusable by rejecting their associated cookies.

A web server log is a file where web site activity is stored. Every time a visitor requests a file or web page an entry is made into our server logs. These files include the HTML files and their imbedded graphic images and any other associated files that are transmitted to Web site visitors. Log files can be analyzed and summarized by another program.

Although Adorama uses web server logs, web beacons, and cookies on this web site, we do not know who any visitor is unless that person specifically tells us.

How we use your information

Non-Personal Information

Adorama typically uses the non-personal information we collect in order to better understand how you and other visitors use our web site, for system administration, to confirm that you've opened the emails that we send you, and to customize your experience when using this web site. For example, we use cookies to ensure that items added to your shopping cart during one visit are accessible to you on subsequent visits until you either place an order or delete the items from the shopping cart.

Personally Identifiable Information

Adorama may share your personally identifiable information with trusted third party vendors for the sole purpose of facilitating your order. For example, we provide your name, shipping address, phone number, and order information to our shipping carrier. We also may provide your name, billing address, and credit card information to the credit card processor that facilitates the transaction. Adorama has strict guidelines requiring all third parties to keep any shared personally identifiable information confidential.

Unless otherwise required by law, or if pertinent to a judicial or governmental investigation, or as voluntarily released by you, your personally identifiable information is not shared with other organizations or persons, other than to organizations or persons assisting us in collecting, assembling or processing this information.

In the course of growing or restructuring our business, we may purchase the assets of another company or sell the assets of our company. During these transactions, information about customers is frequently considered a business asset that is the subject of such a purchase or sale. Also, in the unlikely event that Adorama, or substantially all of its assets are either acquired or subject to liquidation in bankruptcy, information may be transferred as well. We will require third parties who obtain access to your information as a result of a transaction to adhere to this privacy policy as a condition to transferring the information to them.

Children and personally identifiable information

This web site is designed for those 15 years of age and older. We will not knowingly collect information of any kind from anyone under the age of 13. If we become aware of a visitor under the age of 13 providing information on our site, we will terminate any accounts associated with that visitor and purge our databases of all information provided by that visitor.

Access, accuracy and opt-out rights

Adorama will make every effort to provide you with access to your personally identifiable information so that you may review, update or correct that information. To protect your privacy and security, we will also take reasonable steps to verify your identity before enabling you to view your data and/or make corrections. If you have submitted personally identifiable information to Adorama and would like it removed or modified, please contact us at [email protected]. We will use reasonable efforts to comply with your request.

If you don't want Adorama to gather non-personal information about you and/or place cookies onto your desktop, you can generally change your cookie and other security settings on your web browser. For more information, please consult your web browser documentation. Please keep in mind that if you choose to prevent Adorama from placing cookies onto your desktop, you may not be able to enjoy the full functionality of this web site.

If you have registered on this web site, your personally identifiable information relating to you and your order history are available to you. However, each time you log into your account on this web site, you will be required to provide the password that you created at the time you registered. After providing your password, you can edit or delete your information at any time through the ""Account info"" page.

We will also provide you the opportunity to opt-out at any time of certain or all contact from Adorama, and we will do everything we can to honor such requests. This choice will generally be offered at the bottom of our on-line or off-line communications to you. If you have any difficulty exercising your choices, please contact us at [email protected], or you may contact us via the following methods:

By Mail: Adorama Inc. 42 West 18th Street New York, NY 10011

By Phone: Toll Free: 1 (800) 223-2500 (US and Canada) Local or international: (212) 741-0052

By Fax: (212) 463-7223

Security

The security of your information is very important to us. Adorama follows generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. Our ordering system is certified by Verisign, an internet leader in security transactions. In addition, we use Internet fraud screening to protect credit card transactions

To be sure you're browsing secure pages, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you are viewing a secure web page. Also, all browsers display an ""s"" after the ""http"" (https://..) in the Web site address to indicate that you're in a secure environment.

Credit Card Fraud Warranty

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank generally cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

If you have any questions about security on our Web site, please [email protected].

3rd party use of information collected on this web site

The Adorama web site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites.

Adorama may share your personally identifiable information with trusted third party vendors for the sole purpose of facilitating your order. For example, we provide your name, shipping address, phone number, and order information to our shipping carrier. We also may provide your name, billing address, and credit card information to the credit card processor that facilitates the transaction. We also may grant limited access to your name and email address to the agency that deploys emails and other marketing campaigns on our behalf for the purpose of improving our marketing outreach programs. Adorama has strict guidelines requiring all third parties to keep any shared personally identifiable information confidential.

Adorama may employ additional third parties to provide marketing services on our behalf. With our approval, these third parties may also place ""cookies"" onto your computer for analysis purposes. These third-party companies will have access to the information needed to perform their functions but cannot use that information for any other purpose. These third-party companies will only have access to non-personal information about your visit or transaction, such as the URLs which lead you to and around our web site, the pages visited, the product(s) purchased, and the amount spent. These companies will not have access to information that will allow them to personally identify you.

Other important information

If you have any questions that are not answered by this policy, or would like more information about any aspect of this policy, please contact us [email protected].

Adorama reserves the right to modify this privacy policy at any time. We will promptly reflect any such modifications on this privacy policy.

This privacy policy was last updated on: August 2, 2005

To update your email address or remove an email address that is no longer available: click Email Preferences located under the blue My Account box.To update your saved payment source or remove a payment source that is no longer available: click Payment Methods located under the blue My Account box.

Once done, make sure to click the "Update" or "Save Changes" box.

To add a new address or remove an old address no longer in use: click See all my addresses to the right of the My addresses box on the main dashboard of your online account.

This is also where you can update your default billing or shipping addresses for faster checkout in the future.

You can reset your Password by going to the sign-in page, clicking Forgot Password, typing in the email address associated with your account, and then clicking Reset Password.

https://www.adorama.com/Als.Mvc/nspc/MyAccount

A new, temporary password will be emailed to you. Please follow the link in the email and copy and paste the temporary password into the login page. Once you log in, you can change the password to the one of your choosing by clicking Change Password under My Settings on the main page of your account. Please note that the password field is case sensitive. Use the temporary password that was emailed to you as the Current Password when updating.

VIP360 members are eligible for free two business day delivery on most of their orders. There are a few reasons that you may not see the free 2-day delivery option in the cart.

-Please make sure you are logged-in to your online account when checking out. -Only items with a VIP360 2 Day Delivery Eligible notation on them qualify for this shipping option. This notation is seen on the product page right below the add to cart button-The delivery address must be a physical address within the contiguous 48 states. PO Boxes, APO/FPO/DPO, Hawaii, Puerto Rico, Alaska, and Guam are excluded.

If you are still not seeing the free shipping option, we urge you to call us at 800-223-2500 and speaking with a salesman who can place the order for you with the correct shipping speed and cost.

All products are covered under their Manufacturer warranty except for the following categories, which are covered by Adorama:

-Grey Market equipment comes with a 1 year warranty-Used photo equipment in condition D, E+, E, and E- come with a 180 day warranty-Used photo equipment in condition V, G and F come with a 90 day warranty -Used video, Audio, and lighting equipment in conditions D through F come with a 90 day warranty-Used X condition items from any category are final sale, for parts only, sold as is, have no warranties or returns.-Used video, Audio and lighting equipment carry a 90-day warranty-Pal video equipment comes with a 90 day warranty.Adorama's warranty provides coverage for defects in manufacturing only, and expressly excludes coverage for excessive wear and tear or physical/accidental abuse, loss, or theft. The warranty is valid only at Adorama Camera. Improper repair or warranty service performed by someone other than Adorama Camera will void this warranty.

Adorama Camera disclaims any liability for consequential or incidental damages, for breach of written or implied warranty of an item, including merchantability or fitness for a particular purpose. An Adorama warranty provides specific legal rights; however, you may have additional rights, which vary from state to state.

As some states do not allow the exclusion or limitation of incidental or consequential damages, the above limitation may not apply. Our warranty is valid only in the U.S. For additional information on how to obtain warranty service, please contact us.

Oversize items that are required to ship via truck, are returnable pending they meet our standard return requirements. Return shipping cost is the responsibility of the customer. Once shipped, if a package is refused, the return ship fees will be deducted from the refund total.

If an oversize item shipped directly from the manufacturer, the item needs to be returned to their location. Please contact us prior to return and we will assist you in getting the return set up.

Many items come with a warranty that is handled by Adorama directly, including house brands and used items. These items should be sent to our warehouse. Adorama does not reimburse for repairs or replacements done by repair centers.

Once returned, the defective item will be inspected, and either repaired or replaced. If a replacement is not available, a store credit will be issued.

No RMA number is needed to return an item. Please include a filled out Return Merchandise form along with a copy of the original invoice. Please indicate on the RMA form that this item is being returned under Adorama Warranty along with a description of the defect. The RMA form can be found at: http://www.adorama.com/artworks2/forms/adorama_RMA.pdf

Please include as much of the original manufacturers packaging, materials & accessories as possible. Securely package the product you wish to return within an outer shipping box. Ship the package back freight prepaid to: Order Processing7 Slater DriveElizabeth, NJ 07206

An email confirmation will be sent to you once the return is complete. Please allow 3-5 business days after we receive the package for your warranty return to be processed.

To begin a self-service return simply log into your account and view your Latest Orders or your entire Order History. Select the order where the item was purchased, then the specific item(s) you are looking to return, and then the reason for the return. You can even use this tool to purchase a UPS label! We hope this makes the return process easier for you.

If you do not have an online account, see our return procedure at: https://www.adorama.com/help/returnpolicy

Returned products must be in brand new condition and have all original manufacturers packaging, materials, and accessories. The serial number on the unit must match the serial number on the manufacturer's packaging. Securely package the product you wish to return within an outer shipping box. Do not write or place shipping labels or stickers on the manufacturer's packaging. Shipping charges are not refundable.

Ship the package back freight prepaid to: Order Processing7 Slater DriveElizabeth, NJ 07206

An email confirmation will be sent to you once the refund is complete. Please allow 2-3 business days after we receive the package for your return to be processed.

Specials, sales, and prices fluctuate based on market price and direction by the manufacturer. We are not always given advance warning when a price is about to change or when a specific promotion will start or end.

For orders placed within 30 days, we try to honor the lower price whenever possible. Please contact our Customer Service team to check if your order is eligible. If approved, we can issue store credit for the difference.

Each price drop request is checked individually. We cannot honor price drops on for bulk purchases, if a previous sale or promotion was already applied, or reseller purchases

Oversize items are required to ship via truck due to their size or weight. They generally take an extra day to ship. The average delivery time is 7-10 business days. Rural or remote delivery locations can sometimes take slightly longer.

All truck deliveries are made by appointment which must be scheduled in advance. The carrier will reach out to you by phone or email to set up this appointment. An adult must be available to receive, inspect, and sign for the merchandise at the time of delivery. A rescheduling fee may be applied for a missed delivery appointment, subject to carrier policy.

All deliveries are to the threshold of your location during standard business hours. White glove, inside delivery, evening, early morning, or weekend deliveries are sometimes able to be scheduled with the carrier for an additional cost. Adorama cannot cover the additional cost or guarantee the availability of these extra services.

Truck deliveries are unavailable to PO boxes, APO/FPO locations, or outside of the continental 48 states.

All orders are subject to our verification procedure before we can ship. For your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that the order and the ship-to information are valid. If your order requires additional manual verification, you will be notified by email within one business day.

For every $1 spent on the purchase of a qualifying product, you will earn one (1) Point.Points are not earned on tax and shipping expenses, purchases of Adorama Gift Cards, or on select products.

If an order is cancelled, any points earned for that purchase will be invalidated.Adorama reserves the right to invalidate Points earned on purchases that are subsequently returned.

Earning Points on qualifying purchases is limited to 30,000 Points per year from the date of Members first Point accumulation from purchases.

We will post earned points to your account within thirty-five (35) calendar days from the sales transaction confirmation for qualifying purchases made at a store or by phone; shipment of a qualifying purchase. If you are a VIP360 member, your points will be posted at the time of shipment of qualifying purchase.

You may click Adorama Rewards to learn more about this promotion.

We pay top dollar for your used photo & video equipment.

If you are ready to upgrade your system, or you have equipment that you would like to turn into cash, send us the equipment to have it evaluated and we will give you an honest and fair offer. If you accept the offer, we will send you a check right away, or you can use it as a credit toward any purchase. If a deal is not made, we will return the merchandise to you, fully insured, at our expense.

We buy all models of photography equipment (from old half-frames to the new digital format), lenses, and accessories. We also buy video equipment, lighting, binoculars, and scopes. Nothing is too big or too small for us to handle.

We prefer you to send your used equipment using our free, prepaid UPS shipping label. When you use our free label, we are able to trace your equipment if it becomes lost in transit. Using our free label also ensures that the evaluation process will be completed as quickly as possible.

Most evaluations are completed within three to five business days after we receive your equipment. Once we are done with the evaluation, we will give you a call to complete the transaction.

If you accept our offer, you can request a check in the mail, direct deposit, trade-in, store credit, or a little of everything. Occasionally we are not able to purchase used equipment due to dramatic condition issues or an over abundance of that item in our current stock. When that situation occurs, we will notify you and then return the equipment to you at our expense.

Once you agree to our purchase offer, our team of maintenance professionals will examine the equipment and ready it for resale in our New York City mega store or online. Then, a new owner will have the opportunity to enjoy the equipment as much as you did!

To start the trade in process, you can bring your merchandise in to our New York retail store, or reach us at:Phone 800-223-2500 option 6Fax 212-675-8715 Email [email protected] Web https://www.adorama.com/pages/usedQuote

Demo condition items are in mint condition and were used for demonstration purposes only. These Items come complete with all factory packed accessories and include the manufacturer's warranty unless an exception is specifically noted in the description.

Security Policy

Adorama.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

VeriSign

VeriSign, Inc. is a technology company that specializes in data encryption and e-commerce. It is one of the most recognized companies for certifying that a website is secure and encrypted. With VeriSign, you can feel confident shopping on our website!

McAfee Secure - Information Security & Compliance

The McAfee SECURE trustmark only appears when the website has passed our intensive, daily security scan. We test for possible personal information access, links to dangerous sites, phishing, and other online dangers.

Industry Standard Firewalls

Adorama.com servers are protected by secure firewalls communication management computers specially designed to keep information secure and inaccessible by other Internet users. So you're absolutely safe while you shop.

SSL Technology, Trustwave, and Industry Standard Firewalls all work together to ensure your privacy and to assist in protecting your personal data.

Privacy Policy

Adorama.com doesn't rent, sell or share your personal information with anyone. Our Privacy Policy details how your personal information is collected and how your personal information may be used.

Adorama is more than a camera store. It's one of the world's largest photography, video, imaging and electronics retailers. Serving customers for more than 30 years, Adorama has grown from its flagship NYC store to include the leading online destination for photography, imaging and consumer electronics. Adorama's vast product offerings encompass home entertainment, mobile computing, and professional video and audio, while its services include an in-house photo lab, AdoramaPix, pro equipment rental at Adorama Rental Company and the award-winning Adorama Learning Center, which offers free education for photographers in video channels such as the popular Adorama TV.

Adorama is listed as one of the top five electronics retailers by Consumer Reports, Best of the Web by Forbes.com, Internet Retailers Top 100, and is the official Electronics Retailer of the NY Giants.

Loyalty points can be redeemed as a payment source on new orders. Rewards can be applied in tiers, see table below.

When placing an order online, make sure to log-in to your account and under "Payment" during checkout, you will see your available points and the amount that you can apply on your order.

2. When placing an order over the phone, just inform your salesman that you wish to apply your loyalty points.

Rewards Points

Redemption Tier Value

400

$500

1000

$10

2000

$20

3000

$30

3500

$35

4000

$40

4500

$45

5000

$50

10000

$100

20000

$200

One of the benefits of becoming a VIP360 member is that all orders placed during membership qualify for a 1 year drops and spills warranty with our warranty partner, NewLeaf. All items are covered by the warranty except for Used items, Drones, or consumable goods like batteries, film, or memory cards. There is no deductible if service is needed.

For more details related to NewLeaf coverage, or to file a claim, please contact NewLeaf directly at 877-659-6518 or [email protected]

Ship time, while usually fairly quick, can never be guaranteed or estimated because of customs/importing delays that cannot be foreseen. Delays due to customs clearance can be mitigated by submitting your order with a clear local address, zip code, and current contact phone number.

ARC, the Adorama Rental Company, is now proud to offer pick up and drop off from two New York City locations.

Manhattan:50 West 17th Street (between 5th and 6th Avenues)New York, New York, 10011Brooklyn:370 19th StreetBrooklyn, New York 11215

You can also reach ARC at:Phone: 212-627-8487 Fax: 212-929-9013 Email: [email protected] Web:https://www.adoramarentals.com/HoursSunday 10:00 - 4:45Monday thru Thursday 8:00 - 7:00Friday 8:00 - 5:00

AdoramaPix, our digital photolab, offers pick up inside our Manhattan retail store and inside our Brooklyn rental location.Manhattan:42 West 18th Street, Between 5th and 6th AvenuesNew York, NY 10011Brooklyn:370 19th StreetBrooklyn, New York 11215Visiting Hours:Sunday10:00 - 4:45Monday thru Thursday 9:00 - 8:00Friday 9:00 - 2:00You can also reach Pix at:Phone: 888-216-6400Fax: 917-606-2000E-mail: [email protected] Web: https://www.adoramapix.com/ Phone Hours:Monday thru Thursday 9:00 - 6:00Friday 9:00 - 2:00