Adore Me FAQs

You placed an order and want to know its status?

Track your order

We offer free shipping on all U.S. orders, $5.95 flat rate forCanada and $6.95 flat rate for the UnitedKingdom, Australia, New Zealand, Mexico, Singapore,United Arab Emirates and Saudi Arabia. It takes 1-2 business days to process your order in our warehouse, and you may expect your package to be delivered:

within 3-7 business days of the shipping date to aU.S.address

within 5-10 business days of the shipping date to a Canadian address (subject to customs)

within 5-10 business days of the shipping date to an Australian and United Kingdomaddress(subject to customs)

within 5-10 business days of the shipping date to New Zealand, Mexico, Singapore,United Arab Emirates and Saudi Arabia (subject to customs)

When your order ships, we will contact you with a shipping confirmation and tracking information. You can TRACK YOUR ORDER HERE.

Just select the order you would like to track and click on the "Track Package" button(please make sure you are logged in into your account before accessing the link).

Please note that we only ship to U.S. territories, Canada, United Kingdom, Mexico, Singapore, United Arab Emirates, Saudi Arabia, New Zealand and Australiaat the moment.

Need it in a flash? We offer the following accelerated shipping options for U.S. customers only:

Priority shipping: 1-4 business days (including Saturday delivery) for $8.95

Please be advised that these delivery times do not take into consideration our 1-2 business days processing time at the warehouse.

Want to exchange your products?

Click Here

Here's what you need to know before you begin your exchange process:

All the information you’ll need to return this set is available in your account. It’s easyjust log in and visit Returns & Exchanges in your account, then follow the step-by-step directions.

Don't forget:

Make sure to ship back the entire set in its new, unworn condition within 30 days of delivery! We cannot accept partial sets (e.g. a bra and panty set missing the panty)

Print and complete the Return and Exchange form available from your account details once you have requested a label

Pack the items and return form in the original or any other box, then seal securely with tape to prevent contents from falling out

Affix the pre-paid return label over the original mailing label

Drop the return in your mailbox, with your mailman, at work or at a post office without waiting in line. Do not return packages to self-serve drop boxes as this may result in delays.

Other important information:

Free tracking is included for all addresses within the U.S.

We recommend Canadian shoppers purchase insurance for all shipments

You are entitled to make up to 3 exchanges of an original purchase, after which the item can no longer be exchanged or refunded

Final sale items are only eligible to be exchanged for the same product while supplies last

Exchanged items are not subject to a restocking fee

We do not currently offer exchanges for New Zealand, Singapore, Mexico, U.A.E and Saudi Arabia

Please allow 30 days for us to process your request upon receipt.

Want to return your products?

Click Here

Need to send something back? Here's what you need to know before you begin your return process:

All the information you’ll need to return this set is available in your account. It’s easyjust log in and visit Returns & Exchanges in your account, then follow the step-by-step directions.

Don't forget:

Make sure to ship back the entire set in its new, unworn condition within 30 days of delivery! We cannot accept partial sets (e.g. a bra and panty set missing the panty)

Print and complete the Return and Exchange form available from your account details once you have requested a label

Package the itemsin the original or any other box, affix the return label that was printed from your account and then seal securely with tape to prevent contents from falling out

Affix the pre-paid return label over the original mailing label

Drop the return in your mailbox, with your mailman, at work or at a post office without waiting in line. Do not return packages to self-serve drop boxes as this may result in delays.

Other important information:

Free tracking is included for all addresses within the U.S.

We recommend Canadian shoppers purchase insurance for all shipments

Each returned set is subject to a $5.95 restocking fee

Final sale items are not eligible for returns

We do not currently offer returns for New Zealand, Singapore, Mexico, U.A.E and Saudi Arabia

Please allow 30 days for us to process your request upon receipt.

The VIP Elite Membership is one of payment options offered at checkout. There are many great benefits associated with our exclusive membership program.

What you should know about the VIP Elite Membership:

Each month, by the end of the month, you will receive a new box with 3 lingerie sets hand-picked just for you, for free

If you like any or all sets, yousimply keep the sets,tell us what you want to keep(through an online form)and we will charge you onlyfor what you keep8daysafteryour order was received

If you don't like any of the sets selected solelyfor you, you are always welcome to let us know you want toreturn them within 7 days of receiving your order

Contactus at the beginningof the month if you donot wishto receive your monthly box before it's placed

How to unsubscribe from the VIP Elite Membership :

Though we are always sorry to see you go, canceling your membership is fast and easy. Simply click on this LINK and follow the steps towards "You have unsubscribed from the Elite Membership". Don't hesitate to reach out to us if you need further assistance.

Make sure you are logged in into your account toproceed with the unsubscription!

You placed an order but want to cancel it?

Cancel your order

Unfortunately, after 30 minutes your order will begin to process and can't be canceled. If that's the case, you can return it or exchange for another set when it arrives.

Do you want to know how to exchange or return? Just watch this super short video! (1 minute)

Did you forget to skip the month and want a refund?

Request a refund

Sure! It's easy to get a refund if you forget to skip the month. Here's what you should know:

Credits resulting from the monthly charge on the 6th are eligible for a refund up to 30 days past the date of the charge

You can request a refund in your Adore Me account without having to call or email us

Select "Account Dashboard" tab

Click on "Request A Refund" button

Allow us3-7 business days for the refund to appear into your account

Want more information? Watch this short video about how to easily request a refund! (1 minute)

The VIP Membership is one of two payment options. We also offer a one time Pay As You Go payment option. There are great benefits associated with our exclusive membership program.

Do you know that with the VIP Membership:

You don't have to pay every month: there is no membership fee and you can skip the month as many times as you want

You should not be afraid to forget to skipand be charged a $39.95 store credit: We’ll send you reminder emails and SMS alerts every month!

You can get a refund if you forget to skip: just log into your account or contact our Customer Care team

You get $10 off any set

You automatically get a FREE set after every 5th set purchased:every full-priced purchase counts, though this excludes items purchased from Final Sale categories.

How the VIP Membership works:

Still want to unsubscribe?

If you want to cancel your subscription, just click on this LINK and follow the steps towards "You have unsubscribed from the VIP Membership". Don't hesitate to reach out to us if you need further assistance.

Make sure you are logged in into your account toproceed with the unsubscription

The VIP Elite Membership is one ofthe payment options available at checkout.

It is a monthly subscription based membership that gives you tons of benefits:

One of our stylists will select3 sets based on your style profile and your first order

The order is hand pickedfor each individual customer and includes items from ourlatest collection

We are responsible forshipping these items to you at theend of each month

No hassleforyou!

Try everything on in the comfort of your own home and pick out your favorites

You will receive an email to tell us what you want to keep andreturn what you don't for free

You will only be charged for what you keep

If you don't want to receive your monthly box, just let us know at the beginning of the month! You can alwaysreturn what you don't like, for free

What you should know about the VIP Elite Membership:

Each month, by the end of the month, you will receive a new box with 3 lingerie sets hand-picked just for you, for free

If you like any or all sets, yousimply keep the sets, tell us what you want to keep (through an online form) and we will charge you onlyfor what you keep 8daysafteryour order was received

If you don't like any of the sets selected solelyfor you, you are always welcome to let us know you want toreturn them within 7 days of receiving your order

Contactus at the beginningof the month if you donot wishto receive your monthly box before it's placed

Are you already a VIP Member, and want to switch to Elite?

Can I use my reward points?

You can still earn and use rewardpoints on eligible website purchases.

Can I use my store credits?

You can use your store credit to purchase website items anytime! The products that you keep from Elite boxes will be charged to your credit card on file.

Can I go back to regular VIP?

Changing your VIP Elite subscription is easy and hassle-free! Simply contact [email protected].

Are youalready a VIP Elite Member and you'd like to unsubscribe?

If you want to cancel your subscription, it's very easy! Just contact us at [email protected] and we willassistyou with your request, we're always happy to help!

Want to start a return for your VIP Elite Box?

Click Here

How long do I have to send back sets that I don't want?

Once you have received your order, you will be allowed a 7-day try on period.

Any set that you do not absolutely adore can be returnedfor free.

In your Adore Me account, you must confirm which sets you are returning.

Identify your sets for return HERE

Any set not included in the online return confirmation will be charged to your card on the 8th day after receipt.

Directly in your VIP Elite Box, you will find a prepaid return label. Drop off your box to your local post office or schedule a pick upby your local mail carrier.

DON'T FORGET:

All sets must be returned in their NEW, UNWORN, UNWASHED, RESELLABLE CONDITION (all tags and adhesive stickers attached) to be accepted.

Any set not listed as being returned will be charged to your account.

Any set returned after the 7-day try on period will be refunded upon receipt.

If your set is not received within 30 days of creating the online return, you will be charged for any set not received.

The VIP membership is one of the checkout options available at checkout. When you sign up for the membership, there is never any obligation to shop. When you do make a purchase you can earn Membership Loyalty Reward Points towards free a free set.

What you need to know:

Every full price online purchase is eligible for 200Membership Loyalty Reward Points.

1000 Points equal a free set Buy 5 Get 1 Free

You will receive your points once your order is shipped

1000 reward points (5 full price purchases) equal a value of $39.95

Reward points can not be combined with any other promotional offer.

Reward points will not be added to any final sale or discounted purchases, including but not limited to

BOGO - All Buy One Get One promotions

Exchanges or purchases made using a Voucher Code

Any promotionaloffersunless otherwise specificallystated

Panties

Accessories

AM by Adore Me

Beauty

Once you have reached 1000 points which is the equivalent of 5 full price purchases the balance will be applied at the time of your next full-price purchase at checkout. If your grand total exceeds $39.95 you will be charged the difference. You must purchase all 5 productsbefore the reward points will be applied to your account. Only after your 5 full priced sets have been shipped, will you earn your free set. The option to combine your 5th purchase and your free set is not available.

Sure! Although the option to refund yourStore Credit is only available within 30 days directly online, you are welcome to contact us directly for any refunds within 12 months. Our Customer Care specialists are always happy to help.

Store Credits older than 12 monthsfrom the initial capture date will remain in your Adore Me account for you to use at your convenience. Any credits available in your Adore Me Store Credit account for more than 12 months are no longer refundable.

Did you forget to skip the month?

Remember, the VIP Membership (one of two payment options you first selected during checkout) is a flexible, but active membership

All you need to do each month is visit your showroom between the 1st and the 5th of every month

You either make a purchase or Skip The Month (a button in your showroom)

If you don't do either of these things, you will see a $39.95 charge on your card and it will appear on your Adore Me account as store credit

The store credit will remain active on your account and you can shop with it anytime!

If you want to learn more about what being an Adore Me VIP means, what benefits you have and other essential information, please watch this video (1 minute!):

Would you like a refund?

Credits resulting from the monthly charge on the 6th are eligible for a refund up to 30 days of the date of the initial charge

You can request a refund in your Adore Me account without having to call or email us

Select "Account Dashboard" tab

Click on "Request A Refund" button

Allow us 1-3 business for the refund to appear in your account

You placed an order but don’t know where your products are?

Click Here

Watch the following video in order to find out how to track your order:

Do you want to track your order? It's simple, here's what you need to know:

As soon as your order has shipped, we'll send you an email with tracking information so you can follow its progress

Once you've received the shipment confirmation, it can take 24 to 48 hours for tracking information to become available in your account

You can TRACK YOUR ORDER HERE : select the order you would like to track and click on the "Track Package" button (please make sure you are logged in into your account before accessing the link)

Please note that we only ship to U.S. territories, Canada, United Kingdom and Australia at the moment.

Have a question? We will be happy to help you by phone, text or email!

By Phone

Call us at +1 (800) 433 2367 Monday - Sunday 8:30 AM - 8:30 PM EST (don't stress, we'll do our bestto pick up your call within 1 min).

By Email

Send us an email to [email protected] and we'll do our best to reply within 6 business hours (Monday - Sunday).

We are sorry to hear you had trouble placing an order!

Why is your credit card not accepted?

Most declined orders happen because you entered the incorrect billing address. Does your billing info match your banking info?

We hold your safety in high regard and require that your billing address matches the exact address on file with your bank, or we will decline the transaction. A difference as simple as a missing apartment number could be the issue.

Transactions are declined if someone attempts to use a payment method we do not accept, or if the account has insufficient funds

We accept all major credit cards:

Wecan not currently acceptmostkinds of prepaid cards such as Visa gift cards or State issued benefit cards

We accept all major credit cards:

Wecan not currently acceptmostkinds of prepaid cards such as Visa gift cards or State issued benefit cards.

You want to update your order's address?

Update your address

Yes you can! Follow these easy steps below:

You can update or modify the shipping address within 30 minutes of placing it

Visit " My Orders " in your account

Select the "Update Address" button

[email protected]

Please note that after 30 minutes your order will begin to process and can't be updated anymore.

What will happen in this case?

If you have passed the 30-minute time frame, the orderwill be sent to our warehouse team to ensure you are able to receive your package within 3-5 days.

If your package cannot be delivered due to an incorrect address, it will be returned to our warehouse

A refund will be issued in store credits on your Adore Me account

You can use this store credit to place a new order, with the correct address

You can contact our team by sending an email at with the order number. We'll be more than happy to help!

Adore Me is committed to providing the best experience possible. Presentation matters. From the website to the products, everything is beautiful. So is your Adore Me box!

How will my order ship?

Your order will be shipped in an eco-friendly cardboard Adore Me Box. It comes in the hottest colors of the seasonand features the Adore Me Logo and website on the side of the box. The set will be inside a plastic hypo-allergeniccasing, wrapped in colorful tissue paper. The plastic casing ensures that there is no pigmentation transfer onto your set.

The Adore Me box is available in two sizes, small and large. These sturdy boxes are great for shipping as they keep your sets protected in style.

Can I purchase a Giftbox?

At this time, we only offer the shipping box and we understand that it is quite stylish. If you are sending Adore Me as a gift, please note that the shipping box is exposed to the elements in transit.

Want to skip the month?

Click Here

Are you a VIP Member and want to know more onhow to skip the month?

The VIP Membership is one of two payment options. We also offer a one time Pay As You Go payment option.

The Skip the Month button is active from the 1st to the 5th of the month:

Just visit your showroom

Click "Skip this month" button

Once the month has been skipped, the text will change to "Month Skipped" to confirm that this request has gone through properly and you will receive a confirmation email.

Want to cancel your exchange or return?

Click Here

It's easyand available in your account directly:

Just log in and visit Returns & Exchanges in your account.

Step by step directions:

Select the down arrow next to the Request you would like to cancel.

From the drop-down menu, select the CANCEL option

Press OK in the pop up asking if you are sure you would like to cancel.

Voila! Your exchange/return is canceled!

In the case of exchange,you will not be able to cancel it if you have already used the provided voucher code. As the replacement order has been shipped, you will have to return the original product or incur an additional charge for the replacement order.

Want to skip the month?

Click Here

The VIP membership is one of two payment options. When you sign up for the VIP membership, there is never any obligation to shop. If you decide not to make a purchase, you can always opt out of making apurchaseby selecting the Skip the Month option directly in your account.

What you need to know:

The Skip the Month button is only available in your Adore Me account between the 1st and the 5th of each month.

The Skip the Month button is located directly in your showroom and here in your account dashboard.

Once you select the skip the month option you will receive an email confirmation

You may skip as many months as you would like. There is no limit!

If you would like to skip multiple months at once, you may always enroll into payment vacation. Payment vacations allow you skip the month for two months at once. You may enroll here.

Having problems applying a coupon? Here are some common reasons as to why a code might appear invalid:

Something is wrong with the actual code (codes are case sensitive)

The deal might have expired as most deals are time sensitive

The deal is an exclusive deal only for VIP members

The deal is awelcome discount only for your first order

You are trying to combine promotional offers on our website

Tips on how to apply promo codes:

Check where you got the code to be sure it is valid

Instead of typing it, try copying and pasting it into the "Gift Card/Promotion Code" box in your Shopping Bag BEFORE you "Continue Checkout"

You cannot combine promotional offers, but if you happen to apply more than one, we will always choose the better deal for you during checkout!

We replenish some products, but not all. We suggest purchasing the set you've had your eye on before your size sells out!

If you see something great, don't hesitate!

If you do miss a special set, we have a new lingerie collection every month! Be sure to check back the first week of each month for similar styles and new favorites!

You can close your account without contacting our customer care team. By clicking on this LINK you can cancel your membership right away. It's a breeze. Simply follow the steps, and once you have completed your unsubscription, you will no longer be a part of the monthly membership to shop or skip before the 6th.

How can I request a refund if I forget to skip the month?

It's super easy to get a refund if you forget to skip the month! Here's what you should know:

Credits resulting from the monthly charge on the 6th are eligible for a refund up to 30 days past the date of the charge

You can request a refund in your Adore Me account without having to call or email us

Select "Account Dashboard" tab

Click on "Request A Refund" button

Allow us 1-3 business for the refund to appear in your charged account

Need more assistance to cancel or delete your information from our website?

Please send us an email at [email protected] and we would more than happy to help out with this request.

Want to receive less email notifications or none? It's easy and youhave two options:

Change notifications

Click the unsubscribe link at the bottom of any Adore Me email and follow the prompts to adjust the frequency (daily, weekly, monthly) of promotional emails you would like to receive.

So you'd like to become a VIP member with us?It's easy:

Find the perfect set

Simply add the item to your shopping bag and proceed to checkout

You'll find two payment options at checkout, VIP Membership and Pay As You Go

Select the "VIP Membership" option

Place order

You'll automatically join our exclusive monthly membership

If you want to learn more about what being an Adore Me VIP means, what benefits you have and other essential information, please watch this video (1 minute!):

Do you know that with the VIP Membership:

You don't have to pay every month: there is no membership fee and you can skip the month as many times as you want

You should not be afraid to forget to skipand be charged a $39.95 store credit:We’ll send you reminder emails and SMS alerts every month!

You can get a refund if you forget to skip:just log into your account or contact our Customer Care team

You get $10 off any set

You automatically get a FREE set after every 5th set purchased:every full-priced purchase counts, though this excludes items purchased from Final Sale categories.

If you want to learn more about what being an Adore Me VIP means, please watch this video (1 minute!):

The VIP Membership is one of two payment options. We also offer a one time Pay As You Go payment option.

It is a flexible monthly membership that gives you tons of benefits:

Visit your showroom between the 1st and the 5th of each month to shop or skip.

If you don’t shop or skip, you’ll be charged a refundable $39.95 store credit.

Store credits can be used to buy anything on Adore Me and they never expire!

Do you know that with the VIP Membership:

You don't have to pay every month: there is no membership fee and you can skip the month as many times as you want

You should not be afraid to forget to skipand be charged a $39.95 store credit: We’ll send you reminder emails and SMS alerts every month!

You can get a refund if you forget to skip: just log into your account or contact our Customer Care team

You get $10 off any set

You automatically get a FREE set after every 5th set purchased:every full-priced purchase counts, though this excludes items purchased from Final Sale categories.

Are youalready a VIP Member and you'd like to unsubscribe?

If you want to cancel your subscription, just click on this LINK and follow the steps towards "You have unsubscribed from the VIP Membership". Don't hesitate to reach out to us if you need further assistance.

Make sure you are logged in into your account toproceed with the unsubscription.

Let’s talk about the perks of the exclusive monthly membership.

As a VIP member, you can shop the newest lingerie styles, plus tons of benefits:

$10 OFF any style, any time!

Your first style for $24.95!

Every 6th set is on us!

Free shipping and exchanges.

Exclusive access to VIP-only sales and sets.

The choice to shop is always yours, you can skip any month!

Do you have more questions about the VIP membership? Check this video!

Want to returna set for a refund? Here is what you need to know:

Full priced items may be returned for a refund but are subject to a $5.95 restocking fee per each returned lingerie set or equivalent

Final sale items are not eligible for returns

Final sale items are only eligible to be exchanged for the same product while supplies last

Need to send something back?

It’s a super easy process, all you have to do is email our Customer Care specialists to [email protected].

We will provide you with a Return label you can attach to your package to send it back. No Postage is Required. Simply drop your package in a mailbox or your closest Australia Postlocation.

Exchanges are not available at this time. Any return item will be refunded to store credit upon receipt at our warehouse. Please note that there is a fee of $5.00 USD that will be deducted from your total refund. If you would like to replace your order right away, we invite you to place another order online. Be advised standard shipping rates do apply.

Before you begin your return process, please make sure you ship back your entire set in its new, unworn condition within 30 days of delivery.Sets cannot be dirty, damaged or incomplete (e.g. a bra and panty set missing the panty).

So, feel free to contact us at [email protected]. We’re always happy to help!

Unfortunately, you cannot combine promotional offers on our site.

You can only use a promo voucher on one full order

To use your code, simply type or paste it into the "Promo Code or Gift Card" box during checkout

Wondering how to make your new lingerie last? Here is what you need to know about properly washing your lingerie!

You will need water, a towel, and mild detergent or soap.

Fill a sink or large bowl with warm water

Add 1 TBSP.of soap

Let soak for 5 minutes

Gently knead the garment while in the water

Soak for 5 more minutes

Empty the basin and refill with clean water

Rise until the soap is gone

TIP Add a few drops of distilled white vinegar to the rinse water. It helps remove soap residue and acts as a natural fabric softener

Carefully press any excess water from the fabric (don’t wring the material)

TIP Wash your bras after every 2-4 weeks

You can also take a look at this tutorial here:

Yes we do! Our plus size lingerie range includes gorgeous new bras, lingerie, sleepwear, swimwear and more from 30A-46G and sets from 0X-4X.

Check out our plus collection here !

Need a little inspiration? Check out the 3 best bra styles for bigger busts below:

It depends!

Most of our items are sold in matching sets. This means the bra cannot be purchased separately from the panties and vice-versa.

However, we do have an alternative if you only wish to shop cute undies! You can select them fromtheir own Panty category.

Not sure about your size?

Consult fitting guide

Every lingerie brand sizes their products slightly differently, so it’s best to consult our fitting guide before ordering a product from our website.

What’s the best bra for your boob shape? Watch our video below:

Adore Me is rocking the intimates industry, making dazzling lingerie affordable for all! Adore Me offers a wide range of panty sizes and styles from petite to plus, in sizes XS to 4XL.

View the panty collection here !

Thank you for showing interest in our company!

Adore Me is an online lingerie brand that also sells swimwear, sleepwear and activewear

We have brand new collections every month

We have products ranging from bralettes to push-up bras, and babydolls to bodysuits

Adore Me hasgained popularity due to their affordable prices, trendy designs, and the fact that they carry petite to plus sizes

We also sell most items in matching sets, like bra and panty sets or bikini top and bottom sets.

Watch our Head of Design, Helen Mears, share what she loves most about designing for you! At Adore Me, we’re proud to say that our lingerie is designed by women, for women:

It typically takes 1-3 business days for the refund to process into your account, depending on how your bank processes the refund, and for the funds to appear in your bank account.

If you do not see the refund back into your account, we recommend you contact your issuing bank first, with the refund transaction ID received by email. They most surely have more information about the status of your refund.

Why hasn't my refund been posted back to my account yet?

There are some reasons why you haven't received your refund:

Voided transaction - The chargedid not settle on our endand it became a voided transaction. Which means that the charge that was on your account has been dropped and disappeared as if it never left. If you tell the bank your transaction id and have them search it, they would not be able to find it because the charge itself should have been dropped

You initiated an exchange instead of a return - If you wanted to return a product for a refund, please make sure you initiated the correct process (selecting the "return", not "exchange"). You can check the status here

A problem on your issuing bank's end - If none of the above applies, we advise calling your bank for further information

If you've processed an exchange, here's what you need to know:

You'll receive both a print return label and voucher code(s)

If you wish to exchange, you canimmediately useyour voucher code(s) to replace the order

You can replace the order with anything on the website or the same item in a different size

The voucher code(s) will cover the cost of any full priced item on the website

Please note that you are entitled to make up to three exchanges of an original purchase, after which the item can no longer be exchanged or refunded.

If you've processed a return, here's what you need to know:

You'll receive both a print return label and voucher code(s)

If you wish to return, don't use the voucher(s)to replace the order

You will be refunded once the return get processed by our warehouse

Returns are typically processed within 30 days when you drop the package in the mail. Please note that the warehouse will contact you with the refund details once they have received and processed your order.

Want to know more on how to conduct an exchange or return, check it out HERE or watch this video (1 minute!)

Want to use your voucher to replace your order? It's easy!

To use the voucher code provided with your return label:

Copy the provided voucher code

Select the replacement product and add it to your shopping bag in your desired size

Paste the voucher code into the Promo Code or Gift Card box and press apply

Select the continue to checkout and place your order

Repeat as needed

Please note that voucher codesand promotional offers can not be combined. Also, if you have multiple vouchers, you may simply place multiple orders. A voucher codewill cover the full retail value of any one product on the website. It cannot be used in conjunction with any other sale or discounted offer.

Want to check out the great styles on adoreme.com?

First you'll need to create an account with us. Did you take our Style Quiz when you first visited the site? If not, do so now to create your account. The style quiz helps us get to know your favorite lingerie styles, and helps us recommend new sets you'll love, each month!

Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Be sure to check the first week of each month for some newness!

Access your Adore Me account from a computer in order to start your Exchange/Return process:

You will need access to a computer to print the pre-paid return label we will offer you on the spot once you request an exchange or a return

You may save your return labelas a PDF so you are able to print it anywhere where it is possible, as we do not send printed labels with your order

What do I do if I do not have a printer?

We would recommend to print it in the post office or at a library as they usually have printers

DON'T FORGET!

Make sure to ship back the entire set! We cannot accept partial sets

Print and complete the Return and Exchange form available from your account details once you have requested a label

Package the items and return form in the original box (or any other available box), then seal securely with tape to prevent contents from falling out

Affix the pre-paid return label over the original mailing label

Drop the return in your mailbox, with your mailman, at work or at a post office without waiting in line. Do not return packages to self-serve drop boxes as this may result in delays

Yes we do!

However, we can only send to P.O. boxes if you select the ‘Free Shipping’ option

If you select "Expedited Shipping", your package will be handled by UPS and UPS does not deliver to P.O. boxes

If you received an incomplete package, it is possible that:

Most likely we may have sent your items in separate packages (please check your emails to see if any of your items will be arriving separately)

There may have been an error on our part, in which caseplease let us know, we'll investigate right away and come back with a resolution

You can contact our team by sending an email at [email protected] with the order number and the missing item's name. We'll be more than happy to help!

Adore Me values your privacy and understands that shopping for lingerie can be an “intimate” affair! As such, Adore Me only communicates across authentic accounts and never asks for personal information (like your bra size, or your credit card information) on a public forum, or in an unsolicited email or text. We at Adore Me are committed to providing the highest level of security and privacy regarding the collection and use of your personal information.Formore information, please see our privacy policy.

What is phishing?

Phishing is a trick to get you to disclose sensitive information, such as your password, credit card number, or personal information that could later be used to identify you. It usually starts with a seemingly legitimate email message, which then directs you to a fake website that may look like the website of a legitimate business, like Adore Me. Often times phishing emails may ask you to update or validate your login or personal information.

How do I know it's phishing?

Adore Me will never ask for your password, credit card information, bra size, or any other personal information in a public forum (like Facebook or Instagram) or in an unsolicited email or text. No matter what the email or query looks like, if the sender is asking for very personal or financial information, it may not be from Adore Me!

What if I think I've been hooked?

Contact us immediately! Please give us call at 1.800.433.2367 Monday Sunday8:30 a.m. 8:30 p.m. (EST) or email us at [email protected]

Yes! We place the highest importance on protecting all of your sensitive information to keep you safe as you shop online.

This site incorporates physical, electronic and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this site.

Adore Me is rocking the intimates industry, making dazzling lingerie affordable for all! Adore Me offers a wide range of bra sizes and styles from petite to plus, in sizes 30A to 46G.

View our sets here !

Don't worry! Your store credit should apply automatically during checkout.

If it does not, you can apply it manually by clicking the "Apply Store Credit To Balance" button during checkout (just above where you enter your payment information).

Problems logging in to your account? Please be sure of the following:

You're using the correct email address

You're introducing the correct password for your account.

Can't figure out your password?You can easily change it:

Click on the "Sign In" tab

Click on the "Forgot your password?" link located under the "Connect with Facebook" button

Enter your email address associated with your Adore Me account and you will receive the reset password link by email

The Pay As You Gois one of two payment options. We also offer a VIP Membershippayment option.

The Pay As You Gois a great option for you if:

You love lingerie, but only shop occasionally

You want acommitment-free shoppingexperience

Best option if you are giving a gift and don't want to be an active member

You shop infrequently on our site

You can pick the Pay As You Go option each time you shop if you'd like.

If you choose not to pay as a VIP member, you could also be missing out on ourVIP benefits such as your first set for $24.95 and $10 off any style, any time and lots of other special promotions.

Want to know how the VIP Membership works? Check it out HERE