-28
NPS
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Advanced Bionics
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About Advanced Bionics' Brand
Advanced Bionics is a global leader in developing the most advanced cochlear implant systems in the world.
Brand at a Glance
72%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Advanced Bionics NPS
Advanced Bionics's Net Promoter Score (NPS) is a -28 with 32% Promoters, 8% Passives, and 60% Detractors. Net Promoter Score tracks whether Advanced Bionics's customers would recommend using the product based on a scale of -100 to 100.
Advanced Bionics Overall NPS
| 32% | Promoters |
|---|---|
| 8% | Passives |
| 60% | Detractors |
Advanced Bionics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -29 | Dec 2022 | -29 |
May 2023 -20 | May 2023 | -20 |
Jun 2023 -25 | Jun 2023 | -25 |
Jul 2023 -30 | Jul 2023 | -30 |
Sep 2023 -34 | Sep 2023 | -34 |
Jan 2024 -37 | Jan 2024 | -37 |
Feb 2024 -40 | Feb 2024 | -40 |
Mar 2024 -44 | Mar 2024 | -44 |
Jul 2024 -46 | Jul 2024 | -46 |
Nov 2024 -39 | Nov 2024 | -39 |
May 2025 -33 | May 2025 | -33 |
May 2026 -28 | May 2026 | -28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Advanced Bionics NPS by Gender
Male customers rated Advanced Bionics's NPS 16 points higher than Female customers.
Male
-34
Advanced Bionics's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-50
Advanced Bionics's NPS was rated -50 by Female customers on Comparably.
0%
Promoters
50%
Passives
50%
Detractors
Advanced Bionics NPS by Ethnicity
Advanced Bionics's NPS was rated -25 points by both Asian or Pacific Islander and Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Asian or Pacific Islander -25 | Asian or Pacific Islander | -25 |
Advanced Bionics NPS by Age
Advanced Bionics's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Advanced Bionics NPS by Usage
Advanced Bionics's NPS was rated the highest by customers who have used Advanced Bionics's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -100 | Over 10 Years | -100 |
Advanced Bionics Customer Reviews
Out of the 3 Advanced Bionics customer reviews 0 were positive and 3 were constructive. Advanced Bionics customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Advanced Bionics Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Advanced Bionics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Advanced Bionics Customer Loyalty Score by Gender
Male customers rated Advanced Bionics's Customer Loyalty score 15% higher than Female customers.
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Male
70%
Yes
Female
55%
Yes
Advanced Bionics Customer Loyalty Score by Ethnicity
Advanced Bionics's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Advanced Bionics.
78
out of 100
Caucasian
55
out of 100
Asian or Pacific Islander
Advanced Bionics Customer Loyalty Score by Age
Advanced Bionics's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Advanced Bionics.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
41-45 40% | 41-45 | 40% |
66+ 70% | 66+ | 70% |
Advanced Bionics Customer Loyalty Score by Usage
Advanced Bionics's Customer Loyalty score was rated the highest by customers who have used Advanced Bionics's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Advanced Bionics Customer Loyalty Score by Industry
Advanced Bionics's Customer Loyalty score was rated 70% by Tech industry customers.
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Advanced Bionics Product Quality
3.4/5
Advanced Bionics has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Advanced Bionics Product Information
Advanced Bionics’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Advanced Bionics's product the highest.
- Company Size
- 501-1,000 Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into Advanced Bionics Product Quality
Advanced Bionics's Product Quality score was rated highest by customers who have used Advanced Bionics's products/services for 1 to 2 Years, and rated lowest by customers who have used Advanced Bionics's products/services for Over 10 Years.
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Ranked Advanced Bionics Product Quality the Highest
Ranked Advanced Bionics Product Quality the Lowest
Advanced Bionics Product Quality Score by Gender
Male customers rated Advanced Bionics's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Advanced Bionics.
Male
3.1/5
Female
2.5/5
Advanced Bionics Product Quality Score by Ethnicity
Advanced Bionics's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Advanced Bionics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Advanced Bionics Product Quality Score by Age
Advanced Bionics's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Advanced Bionics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.8 | 36-40 | 3.8 |
41-45 2.3 | 41-45 | 2.3 |
66+ 3.1 | 66+ | 3.1 |
Advanced Bionics Product Quality Score by Usage
Advanced Bionics's Product Quality score was rated the highest by customers who have used Advanced Bionics's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Advanced Bionics Product Quality Score by Industry
Advanced Bionics's Product Quality score was rated 3.8 stars by Tech industry customers.
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Advanced Bionics Pricing
Advanced Bionics ROI & Value For Money
3.3/5
Advanced Bionics has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Advanced Bionics' overall ROI score rated by its users and customers.
Advanced Bionics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Advanced Bionics ROI
Advanced Bionics's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Advanced Bionics's products/services for Over 10 Years.
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Ranked Advanced Bionics ROI the Highest
Ranked Advanced Bionics ROI the Lowest
Advanced Bionics ROI Score by Gender
Female customers rated Advanced Bionics's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Advanced Bionics.
Male
2.4/5
Female
3/5
Advanced Bionics ROI Score by Ethnicity
Advanced Bionics's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Advanced Bionics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Advanced Bionics ROI Score by Age
Advanced Bionics's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Advanced Bionics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.8 | 36-40 | 2.8 |
41-45 1.8 | 41-45 | 1.8 |
66+ 2.5 | 66+ | 2.5 |
Advanced Bionics ROI Score by Usage
Advanced Bionics's ROI score was rated the highest by customers who have used Advanced Bionics's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Advanced Bionics ROI Score by Industry
Advanced Bionics's ROI score was rated 3.1 stars by Tech industry customers.
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Advanced Bionics Customer Satisfaction (CSAT)
Advanced Bionics Customer Satisfaction (CSAT) Score
62 / 100
Advanced Bionics has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
19%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Advanced Bionics Customer Satisfaction
Advanced Bionics's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Male customers.
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Ranked Advanced Bionics Customer Satisfaction the Highest
Ranked Advanced Bionics Customer Satisfaction the Lowest
Advanced Bionics Customer Satisfaction Score by Gender
Female customers rated Advanced Bionics's Customer Satisfaction score 60 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Advanced Bionics.
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Advanced Bionics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Advanced Bionics' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Advanced Bionics' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Advanced Bionics.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Advanced Bionics Customer Satisfaction Score by Age
Advanced Bionics's Customer Satisfaction score was rated 33 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Advanced Bionics.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 33% |
Advanced Bionics Customer Satisfaction Score by Usage
Advanced Bionics's Customer Satisfaction score was rated 0 points by customers who have used Advanced Bionics's products/services for Over 10 Years.
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Advanced Bionics Customer Service
3.2/5
Advanced Bionics has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Advanced Bionics's Customer Service
Address
28515 Westinghouse Place, Valencia, CA 91355
Website
http://www.advancedbionics.com
Phone Number
6613621400
Quick Insights into Advanced Bionics Customer Service
Advanced Bionics's Customer Service score was rated highest by customers who have used Advanced Bionics's products/services for 5 to 10 Years, and rated lowest by customers who have used Advanced Bionics's products/services for Over 10 Years.
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Ranked Advanced Bionics Customer Service the Highest
Ranked Advanced Bionics Customer Service the Lowest
Advanced Bionics Customer Service Score by Gender
Female customers rated Advanced Bionics's Customer Service score 1.4 stars higher than Male customers.
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Male
1.7/5
Female
3.1/5
Advanced Bionics Customer Service Score by Ethnicity
Advanced Bionics's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Advanced Bionics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Advanced Bionics Customer Service Score by Age
Advanced Bionics's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Advanced Bionics.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.8 | 36-40 | 2.8 |
41-45 2 | 41-45 | 2 |
66+ 1.8 | 66+ | 1.8 |
Advanced Bionics Customer Service Score by Usage
Advanced Bionics's Customer Service score was rated the highest by customers who have used Advanced Bionics's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Advanced Bionics Customer Service Score by Industry
Advanced Bionics's Customer Service score was rated 3.3 stars by Tech industry customers.
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Advanced Bionics as an Employer
4.2/5
Advanced Bionics has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Advanced Bionics scored a -28 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Advanced Bionics would recommend the brand to a friend. ENPS measures how likely Advanced Bionics employees would recommend working at Advanced Bionics to a friend.
Net Promoter Score
-28
NPS Score
| 32% | Promoters |
|---|---|
| 8% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 50% | Promoters |
|---|---|
| 29% | Passive |
| 21% | Detractors |
