Advanced Call Center Technologies Culture | Comparably
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Advanced Call Center Technologies Claimed Company
"Advanced Call Center Technologies (ACT) is a provider of CRM outsourcing for customer service read more
EMPLOYEE
PARTICIPANTS
4
TOTAL
RATINGS
71
Updated on: January 18, 2026

Advanced Call Center Technologies Company Culture

Advanced Call Center Technologies Culture

This score is derived from employee ratings & reviews
2.4/5
Advanced Call Center Technologies' Overall Culture is rated D-

Top Rated Culture Dimensions

Manager
B
CEO Rating
D
Leadership
D
Executive Team
D
Work Culture
D

Advanced Call Center Technologies CEO

Bottom 20%Bottom 20% of Similar Size Companies on Comparably
Advanced Call Center Technologies' CEO
58 /100
See More

Diversity at Advanced Call Center Technologies

N/A

Women at Advanced Call Center Technologies

N/A

Advanced Call Center Technologies eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Bottom 15%Bottom 15% of Similar Size Companies on Comparably

Recommend to a Friend?

-50

Advanced Call Center Technologies employees are -50% more likely to recommend Advanced Call Center Technologies as a great place to work

25%Promoters
0%Passives
75%Detractors

Working at Advanced Call Center Technologies

Working at Advanced Call Center Technologies is rated below average by 4 employees, across various culture dimensions. Advanced Call Center Technologies employees rate Manager highest among all categories, and think that Outlook and Retention have the most room for improvement, putting Advanced Call Center Technologies’s culture in the Bottom 10% compared to similar sized companies on Comparably and in the Bottom 10% compared to other companies in Chicago. See below in detail how working at Advanced Call Center Technologies was rated by employees.

Overall Company Culture at Advanced Call Center Technologies

D-

Overall Company Culture at Advanced Call Center Technologies is rated D-

Last updated 14 days ago

Bottom
10%

Advanced Call Center Technologies ranks in the Bottom 10% of other companies on Comparably with 5,001-10,000 Employees for Overall Company Culture Score

Advanced Call Center Technologies Employee Reviews

Out of 7 Advanced Call Center Technologies employee reviews, 57% were positive. The remaining 43% were constructive reviews with the goal of helping Advanced Call Center Technologies improve their work culture.

57%
43%
Positive Reviews57%
Constructive Feedback43%

Positive Reviews From Advanced Call Center Technologies Employees

  • What did you like most about the interview process?
    It was simple and straight forward, there weren't a lot of hoops to jump through.
  • What did you like most about the interview process?
    It was super easy if you can speak and have a pulse they will hire you.
  • What is most positive about the culture and environment at your company?
    Your fellow coworkers are nice.
Read More Positive Reviews

Constructive Feedback From Advanced Call Center Technologies Employees

  • What's going wrong and how can it be improved?
    They think you work for Bank of America and you are told to not let them know otherwise. They come to you from boa's automated call program so they are already angry before they even get to you.
  • Why do you feel undervalued and what would make you feel better about your compensation?
    The pay is nice but for the amount of crap you have to put up with from higher-ups and the customers it is not worth it.
  • What does the leadership team need to get better at?
    They need to stop lying to people first, and a few of them need to be replaced. Those few you can not help them get better.
Read More Constructive Reviews

Advanced Call Center Technologies Company Information

Advanced Call Center Technologies Company Overview

"Advanced Call Center Technologies (ACT) is a provider of CRM outsourcing for customer service

HeadquarterBerwyn, IL 19312
United States of America
Websitewww.acttoday.com
Tel(610) 695-0500
Social Sites

Advanced Call Center Technologies Employees

Advanced Call Center Technologies has 6166 employees. 4 employees at Advanced Call Center Technologies have reviewed Advanced Call Center Technologies across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 14 days ago.

Overall, the 4 Advanced Call Center Technologies employees give their leadership a grade of D, or Bottom 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Overall, the employees at Advanced Call Center Technologies are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Joining Advanced Call Center Technologies - Employee Onboarding

The prevailing opinion from employees about joining Advanced Call Center Technologies is that the company was very unprepared on their first day. Advanced Call Center Technologies employees concluded that their overall onboarding experience was positive. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Advanced Call Center Technologies Employee Onboarding

Advanced Call Center Technologies KPIs and OKRs

At this moment no Advanced Call Center Technologies employees have provided insight into whether or not they clearly understand Advanced Call Center Technologies' KPIs and OKRs.

AnswerPercent
Yes0%
No100%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes0%
No100%
Are the KPIs/OKRs for your department clear?
Advanced Call Center Technologies KPIs & OKRs

Advanced Call Center Technologies Salaries

How much does Advanced Call Center Technologies pay?

How much do people at Advanced Call Center Technologies get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Advanced Call Center Technologies is $123,009, or $59 per hour, while the estimated median salary is $116,203, or $55 per hour.

At Advanced Call Center Technologies, the highest paid job is a Director of Engineering at $209,105 annually and the lowest is an Admin Assistant at $48,359 annually. Average Advanced Call Center Technologies salaries by department include: Design at $80,547, Sales at $81,698, Legal at $188,398, and Engineering at $138,773. Half of Advanced Call Center Technologies salaries are above $116,203.

2 employees at Advanced Call Center Technologies rank their Compensation in the Bottom 5% of similar sized companies in the US (based on 8 ratings) while 2 employees at Advanced Call Center Technologies rank their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 4 ratings).

Salaries contributed from Advanced Call Center Technologies employees include job titles like CS Rep. Comparably data has a total of 0 salary records from Advanced Call Center Technologies employees.

Last updated 2 months ago.

1st Percentile
$69k
$69k1st Percentile
17th Percentile
$92k
$92k17th Percentile
33rd Percentile
$110k
$110k33rd Percentile
50th Percentile
$166k
$166k50th Percentile
67th Percentile
$217k
$217k67th Percentile
83rd Percentile
$265k
$265k83rd Percentile
100th Percentile
$275k
$275k100th Percentile
$123,009*
Average Compensation
$116,203*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Advanced Call Center Technologies Salaries by Department

Explore Advanced Call Center Technologies Salaries

Diversity & Inclusion at Advanced Call Center Technologies

The Diversity score provides insights into how diverse employees feel and rate their work experience at Advanced Call Center Technologies across various culture dimensions.

Ranked Culture the Highest

Women N/A/100
Men N/A/100
Diverse Employees N/A/100

Ranked Culture the Lowest

Women N/A/100
Men N/A/100
Diverse Employees N/A/100
Explore Advanced Call Center Technologies Diversity & Inclusion

Advanced Call Center Technologies Perks & Benefits

Health & Wellness

  • Dental Insurance
  • Health Insurance
Explore Advanced Call Center Technologies Perks and Benefits

Advanced Call Center Technologies PTO

Advanced Call Center Technologies PTO policy is a critical component of the benefits package offered to employees.

AnswerPercent
Flex Time0%
Vacation Policy0%
Office Meals0%
401k Contribution0%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes0%
No0%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo0%
$1500 - $2500/mo0%
$1000 -$1500/mo0%
$500 -$1000/mo0%
Less than $500/mo0%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Advanced Call Center Technologies PTO Policy

Advanced Call Center Technologies Careers

Advanced Call Center Technologies Jobs

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Frequently Asked Questions regarding Advanced Call Center Technologies

What is Advanced Call Center Technologies eNPS?

The eNPS for Advanced Call Center Technologies is -50

What is the salary for QA in Advanced Call Center Technologies?

QA average salary in the US is 92k

What are the salaries in the Legal in Advanced Call Center Technologies?

The average salaries for Legal in Advanced Call Center Technologies is 188k

How many employees work in Advanced Call Center Technologies?

Advanced Call Center Technologies has 6166 employees

What are the benefits at Advanced Call Center Technologies?

Advanced Call Center Technologies perks and benefits are Dental Insurance & Health Insurance

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