-76
NPS
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Advancial Federal Credit Union
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About Advancial Federal Credit Union's Brand
We’ve built our business by finding creative solutions when traditional banking failed to meet our members’ unique needs.
Brand at a Glance
52%
Customer Loyalty
1.6/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Advancial Federal Credit Union NPS
Advancial Federal Credit Union's Net Promoter Score (NPS) is a -76 with 12% Promoters, 0% Passives, and 88% Detractors. Net Promoter Score tracks whether Advancial Federal Credit Union's customers would recommend using the product based on a scale of -100 to 100.
Advancial Federal Credit Union Overall NPS
| 12% | Promoters |
|---|---|
| 0% | Passives |
| 88% | Detractors |
Advancial Federal Credit Union NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -50 | Jun 2022 | -50 |
Jan 2023 -60 | Jan 2023 | -60 |
Feb 2023 -67 | Feb 2023 | -67 |
Dec 2023 -71 | Dec 2023 | -71 |
Jan 2024 -75 | Jan 2024 | -75 |
Feb 2024 -80 | Feb 2024 | -80 |
Mar 2024 -81 | Mar 2024 | -81 |
Sep 2024 -67 | Sep 2024 | -67 |
Mar 2025 -69 | Mar 2025 | -69 |
Jul 2025 -71 | Jul 2025 | -71 |
Sep 2025 -73 | Sep 2025 | -73 |
Feb 2026 -75 | Feb 2026 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Advancial Federal Credit Union NPS by Gender
Male customers rated Advancial Federal Credit Union's NPS 34 points higher than Female customers.
Male
-66
Advancial Federal Credit Union's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
-100
Advancial Federal Credit Union's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Advancial Federal Credit Union NPS by Ethnicity
Advancial Federal Credit Union's NPS was rated -76 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Advancial Federal Credit Union NPS by Age
Advancial Federal Credit Union's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Advancial Federal Credit Union NPS by Usage
Advancial Federal Credit Union's NPS was rated -34 points by customers who have used Advancial Federal Credit Union's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
Advancial Federal Credit Union Customer Reviews
Out of the 3 Advancial Federal Credit Union customer reviews 1 was positive and 2 were constructive. Advancial Federal Credit Union customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Advancial Federal Credit Union Customer Loyalty
52%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
52% of Advancial Federal Credit Union users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Advancial Federal Credit Union Customer Loyalty Score by Gender
Male customers rated Advancial Federal Credit Union's Customer Loyalty score 45% higher than Female customers.
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Male
55%
Yes
Female
10%
Yes
Advancial Federal Credit Union Customer Loyalty Score by Ethnicity
Advancial Federal Credit Union's Customer Loyalty score was rated 44% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Advancial Federal Credit Union.
44
out of 100
Caucasian
Advancial Federal Credit Union Customer Loyalty Score by Age
Advancial Federal Credit Union's Customer Loyalty score was rated 40% by customers ages 46-50 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Advancial Federal Credit Union.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 40% | 46-50 | 40% |
66+ 40% | 66+ | 40% |
Advancial Federal Credit Union Customer Loyalty Score by Usage
Advancial Federal Credit Union's Customer Loyalty score was rated 70% by customers who have used Advancial Federal Credit Union's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Advancial Federal Credit Union Product Quality
1.6/5
Advancial Federal Credit Union has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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Advancial Federal Credit Union Product Information
Advancial Federal Credit Union’s product quality score is a 1.6 out of 5 as rated by its users and customers.
- Website
- http://www.advancial.org/
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
Quick Insights into Advancial Federal Credit Union Product Quality
Advancial Federal Credit Union's Product Quality score was rated highest by customers who have used Advancial Federal Credit Union's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Advancial Federal Credit Union Product Quality the Highest
Ranked Advancial Federal Credit Union Product Quality the Lowest
Advancial Federal Credit Union Product Quality Score by Gender
Male customers rated Advancial Federal Credit Union's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Advancial Federal Credit Union.
Male
1.7/5
Female
1.5/5
Advancial Federal Credit Union Product Quality Score by Ethnicity
Advancial Federal Credit Union's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Advancial Federal Credit Union.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Advancial Federal Credit Union Product Quality Score by Age
Advancial Federal Credit Union's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Advancial Federal Credit Union.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2 | 46-50 | 2 |
66+ 1.5 | 66+ | 1.5 |
Advancial Federal Credit Union Product Quality Score by Usage
Advancial Federal Credit Union's Product Quality score was rated 2 stars by customers who have used Advancial Federal Credit Union's products/services for 2 to 5 Years.
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Advancial Federal Credit Union Pricing
Advancial Federal Credit Union ROI & Value For Money
1.5/5
Advancial Federal Credit Union has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Advancial Federal Credit Union ROI
Advancial Federal Credit Union's ROI score was rated highest by customers who have used Advancial Federal Credit Union's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Advancial Federal Credit Union ROI the Highest
Ranked Advancial Federal Credit Union ROI the Lowest
Advancial Federal Credit Union ROI Score by Gender
Advancial Federal Credit Union's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Advancial Federal Credit Union.
Male
1.5/5
Female
1.5/5
Advancial Federal Credit Union ROI Score by Ethnicity
Advancial Federal Credit Union's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Advancial Federal Credit Union.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Advancial Federal Credit Union ROI Score by Age
Advancial Federal Credit Union's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Advancial Federal Credit Union.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2 | 46-50 | 2 |
66+ 1.5 | 66+ | 1.5 |
Advancial Federal Credit Union ROI Score by Usage
Advancial Federal Credit Union's ROI score was rated 2 stars by customers who have used Advancial Federal Credit Union's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Advancial Federal Credit Union Customer Satisfaction (CSAT)
Advancial Federal Credit Union Customer Satisfaction (CSAT) Score
15 / 100
Advancial Federal Credit Union has an overall Customer Satisfaction score of 15 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
77%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Advancial Federal Credit Union Customer Satisfaction
Advancial Federal Credit Union's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Advancial Federal Credit Union's Customer Satisfaction.
Ranked Advancial Federal Credit Union Customer Satisfaction the Highest
Ranked Advancial Federal Credit Union Customer Satisfaction the Lowest
Advancial Federal Credit Union Customer Satisfaction Score by Gender
Male customers rated Advancial Federal Credit Union's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Advancial Federal Credit Union.
40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 75% |
Advancial Federal Credit Union Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Advancial Federal Credit Union's Customer Satisfaction (CSAT) score was rated 29% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Advancial Federal Credit Union.
29 / 100
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
57%
Advancial Federal Credit Union Customer Satisfaction Score by Age
Advancial Federal Credit Union's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Advancial Federal Credit Union.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 33% | |||||||||||||||
| 66+ | 0% |
Advancial Federal Credit Union Customer Satisfaction Score by Usage
Advancial Federal Credit Union's Customer Satisfaction score was rated 33 points by customers who have used Advancial Federal Credit Union's products/services for 2 to 5 Years.
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Advancial Federal Credit Union Customer Service
1.5/5
Advancial Federal Credit Union has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Advancial Federal Credit Union's Customer Service
Address
1845 Woodall Rodgers Fwy. Ste. 1300, Dallas, TX 75201
Website
http://www.advancial.org/
Phone Number
800.322.2709
Advancial Federal Credit Union's Social Links
Quick Insights into Advancial Federal Credit Union Customer Service
Advancial Federal Credit Union's Customer Service score was rated highest by customers who have used Advancial Federal Credit Union's products/services for 2 to 5 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Advancial Federal Credit Union's Customer Service score.
Ranked Advancial Federal Credit Union Customer Service the Highest
Ranked Advancial Federal Credit Union Customer Service the Lowest
Advancial Federal Credit Union Customer Service Score by Gender
Male customers rated Advancial Federal Credit Union's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Advancial Federal Credit Union.
Male
1.6/5
Female
1.5/5
Advancial Federal Credit Union Customer Service Score by Ethnicity
Advancial Federal Credit Union's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Advancial Federal Credit Union.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Advancial Federal Credit Union Customer Service Score by Age
Advancial Federal Credit Union's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Advancial Federal Credit Union.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2 | 46-50 | 2 |
66+ 1.5 | 66+ | 1.5 |
Advancial Federal Credit Union Customer Service Score by Usage
Advancial Federal Credit Union's Customer Service score was rated 2 stars by customers who have used Advancial Federal Credit Union's products/services for 2 to 5 Years.
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Advancial Federal Credit Union as an Employer
4.3/5
Advancial Federal Credit Union has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
CEO of Advancial Federal Credit Union
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Advancial Federal Credit Union scored a -76 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Advancial Federal Credit Union would recommend the brand to a friend. ENPS measures how likely Advancial Federal Credit Union employees would recommend working at Advancial Federal Credit Union to a friend.
Net Promoter Score
-76
NPS Score
| 12% | Promoters |
|---|---|
| 0% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 56% | Promoters |
|---|---|
| 33% | Passive |
| 11% | Detractors |
