-60
NPS
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ADvTECH
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About ADvTECH's Brand
JSE-listed private school provider
Brand at a Glance
62%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
ADvTECH NPS
ADvTECH's Net Promoter Score (NPS) is a -60 with 10% Promoters, 20% Passives, and 70% Detractors. Net Promoter Score tracks whether ADvTECH's customers would recommend using the product based on a scale of -100 to 100.
ADvTECH Overall NPS
| 10% | Promoters |
|---|---|
| 20% | Passives |
| 70% | Detractors |
ADvTECH NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Mar 2023 -66 | Mar 2023 | -66 |
Jul 2023 -50 | Jul 2023 | -50 |
Aug 2023 -20 | Aug 2023 | -20 |
Sep 2023 -34 | Sep 2023 | -34 |
Nov 2023 -43 | Nov 2023 | -43 |
Jan 2024 -50 | Jan 2024 | -50 |
May 2024 -55 | May 2024 | -55 |
Jul 2024 -60 | Jul 2024 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ADvTECH NPS by Gender
Male customers rated ADvTECH's NPS 33 points higher than Female customers.
Male
-67
ADvTECH's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
-100
ADvTECH's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
ADvTECH NPS by Ethnicity
ADvTECH's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -67 | African American/Black | -67 |
Other -100 | Other | -100 |
ADvTECH Customer Reviews
Out of the 2 ADvTECH customer reviews 0 were positive and 2 were constructive. ADvTECH customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
ADvTECH Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of ADvTECH users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ADvTECH Customer Loyalty Score by Gender
Male customers rated ADvTECH's Customer Loyalty score 30% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ADvTECH.
Male
70%
Yes
Female
40%
Yes
ADvTECH Customer Loyalty Score by Ethnicity
ADvTECH's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ADvTECH.
40
out of 100
African American/Black
70
out of 100
Other
ADvTECH Product Quality
2.9/5
ADvTECH has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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ADvTECH Product Information
ADvTECH’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://advtech.co.za
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Education
Quick Insights into ADvTECH Product Quality
ADvTECH's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked ADvTECH Product Quality the Highest
Ranked ADvTECH Product Quality the Lowest
ADvTECH Product Quality Score by Gender
Male customers rated ADvTECH's Product Quality score 1.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ADvTECH.
Male
3.1/5
Female
1.8/5
ADvTECH Product Quality Score by Ethnicity
ADvTECH's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ADvTECH.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2 | African American/Black | 2 |
Other 3 | Other | 3 |
ADvTECH Pricing
ADvTECH ROI & Value For Money
2.8/5
ADvTECH has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into ADvTECH ROI
ADvTECH's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked ADvTECH ROI the Highest
Ranked ADvTECH ROI the Lowest
ADvTECH ROI Score by Gender
Female customers rated ADvTECH's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ADvTECH.
Male
2/5
Female
2.3/5
ADvTECH ROI Score by Ethnicity
ADvTECH's ROI score was rated 2.1 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ADvTECH.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2.1 | African American/Black | 2.1 |
Other 2.1 | Other | 2.1 |
ADvTECH Customer Satisfaction (CSAT)
ADvTECH Customer Satisfaction (CSAT) Score
44 / 100
ADvTECH has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
44%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
22%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ADvTECH Customer Satisfaction
ADvTECH's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked ADvTECH's Customer Satisfaction.
Ranked ADvTECH Customer Satisfaction the Highest
Ranked ADvTECH Customer Satisfaction the Lowest
ADvTECH Customer Satisfaction Score by Gender
Male customers rated ADvTECH's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ADvTECH.
34 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
ADvTECH Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
ADvTECH's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ADvTECH.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to Other
ADvTECH's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ADvTECH.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
33%
Very Dissatisfied
0%
ADvTECH Customer Service
2.6/5
ADvTECH has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About ADvTECH's Customer Service
Address
Inanda Greens, 54 Wierda Road West, Wierda Valley, Sandston, VA
Website
http://advtech.co.za
Phone Number
(271) 167-6800
Quick Insights into ADvTECH Customer Service
ADvTECH's Customer Service score was rated highest by Other customers, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked ADvTECH's Customer Service score.
Ranked ADvTECH Customer Service the Highest
Ranked ADvTECH Customer Service the Lowest
ADvTECH Customer Service Score by Gender
Male customers rated ADvTECH's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ADvTECH.
Male
1.8/5
Female
1.6/5
ADvTECH Customer Service Score by Ethnicity
ADvTECH's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ADvTECH.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
Other 2 | Other | 2 |
ADvTECH as an Employer
3.4/5
ADvTECH has a 3.4/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
ADvTECH scored a -60 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of ADvTECH would recommend the brand to a friend. ENPS measures how likely ADvTECH employees would recommend working at ADvTECH to a friend.
Net Promoter Score
-60
NPS Score
| 10% | Promoters |
|---|---|
| 20% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 29% | Promoters |
|---|---|
| 24% | Passive |
| 47% | Detractors |
