34
NPS
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Brand Page
AECC Global
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About AECC Global's Brand
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3/5
Customer Service
AECC Global NPS
AECC Global's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether AECC Global's customers would recommend using the product based on a scale of -100 to 100.
AECC Global Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
AECC Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
Jan 2024 0 | Jan 2024 | 0 |
Apr 2025 33 | Apr 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AECC Global Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of AECC Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AECC Global Product Quality
4/5
AECC Global has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock AECC Global's overall Product Quality score rated by its users and customers.
AECC Global Product Information
AECC Global’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Education Management
AECC Global Pricing
AECC Global ROI & Value For Money
3/5
AECC Global has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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AECC Global Customer Satisfaction (CSAT)
AECC Global Customer Satisfaction (CSAT) Score
50 / 100
AECC Global has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AECC Global Customer Service
3/5
AECC Global has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock AECC Global's overall Customer Service score rated by its users and customers.
AECC Global as an Employer
Consumer vs. Employees
AECC Global scored a 34 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of AECC Global would recommend the brand to a friend. ENPS measures how likely AECC Global employees would recommend working at AECC Global to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
