100
NPS
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Aero Financial
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About Aero Financial's Brand
Aero Financial salutes and embraces the entrepreneurial spirit and they are always seeking new and innovative business opportunities.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Aero Financial NPS
Aero Financial's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Aero Financial's customers would recommend using the product based on a scale of -100 to 100.
Aero Financial Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Aero Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aero Financial Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Aero Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aero Financial Product Quality
4/5
Aero Financial has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Aero Financial's overall Product Quality score rated by its users and customers.
Aero Financial Product Information
Aero Financial’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Aero Financial Pricing
Aero Financial ROI & Value For Money
4.5/5
Aero Financial has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aero Financial's overall ROI score rated by its users and customers.
Aero Financial Customer Satisfaction (CSAT)
Aero Financial Customer Satisfaction (CSAT) Score
100 / 100
Aero Financial has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aero Financial Customer Service
4.5/5
Aero Financial has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aero Financial's overall Customer Service score rated by its users and customers.
About Aero Financial's Customer Service
Address
12707 High Bluff Dr., Suite 200, San Diego, CA
Website
http://www.aero-financial.com
Phone Number
619-481-3400
Aero Financial as an Employer
Consumer vs. Employees
Aero Financial scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Aero Financial would recommend the brand to a friend. ENPS measures how likely Aero Financial employees would recommend working at Aero Financial to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
