
Founded in 2006, Afiniti uses patented artificial intelligence technology to pair customers and contact center agents based on how well they are likely to interact. Its technology is used globally in healthcare, telecommunications, travel, hospitality, insurance, and banking.
Our artificial intelligence platform identifies subtle and valuable patterns of human interaction that measurably increase enterprise profitability.
Afiniti's mission, vision & values motivate 50% of Afiniti employees. Comparably data clearly shows that a focused mission statement and cohesive core company values are vital to maintaining employee alignment.