-18
NPS
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AGA Parts
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About AGA Parts' Brand
Brand at a Glance
92%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
AGA Parts NPS
AGA Parts's Net Promoter Score (NPS) is a -18 with 0% Promoters, 82% Passives, and 18% Detractors. Net Promoter Score tracks whether AGA Parts's customers would recommend using the product based on a scale of -100 to 100.
AGA Parts Overall NPS
| 0% | Promoters |
|---|---|
| 82% | Passives |
| 18% | Detractors |
AGA Parts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 0 | Apr 2022 | 0 |
Jul 2022 0 | Jul 2022 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 -22 | Dec 2022 | -22 |
Jul 2023 -20 | Jul 2023 | -20 |
Jan 2024 -18 | Jan 2024 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AGA Parts NPS by Gender
AGA Parts's NPS was rated -25 by Male customers on Comparably.
Male
-25
AGA Parts's NPS was rated -25 by Male customers on Comparably.
0%
Promoters
75%
Passives
25%
Detractors
Female
N/A
AGA Parts's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
AGA Parts NPS by Ethnicity
AGA Parts's NPS was rated -20 points by Native American customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Native American -20 | Native American | -20 |
AGA Parts Customer Reviews
Out of the 3 AGA Parts customer reviews 3 were positive and 0 were constructive. AGA Parts customer reviews reflect that all customers have a favorable experience using the products/services of the company.
AGA Parts Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of AGA Parts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AGA Parts Customer Loyalty Score by Gender
AGA Parts's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of AGA Parts.
Male
100%
Yes
Female
N/A
Yes
AGA Parts Customer Loyalty Score by Ethnicity
AGA Parts's Customer Loyalty score was rated 100% by Native American customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AGA Parts.
100
out of 100
Native American
AGA Parts Product Quality
3.7/5
AGA Parts has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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AGA Parts Product Information
AGA Parts’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.aga-parts.com
- Company Size
- 11-50 Employees
Quick Insights into AGA Parts Product Quality
AGA Parts's Product Quality score was rated highest by Male customers.
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Ranked AGA Parts Product Quality the Highest
AGA Parts Product Quality Score by Gender
AGA Parts's Product Quality score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of AGA Parts.
Male
4/5
Female
N/A
AGA Parts Product Quality Score by Ethnicity
AGA Parts's Product Quality score was rated 4 stars by Native American customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AGA Parts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Native American 4 | Native American | 4 |
AGA Parts Pricing
AGA Parts ROI & Value For Money
3.5/5
AGA Parts has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into AGA Parts ROI
AGA Parts's ROI score was rated highest by Male customers.
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Ranked AGA Parts ROI the Highest
AGA Parts ROI Score by Gender
AGA Parts's ROI score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of AGA Parts.
Male
3.9/5
Female
N/A
AGA Parts ROI Score by Ethnicity
AGA Parts's ROI score was rated 3.9 stars by Native American customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AGA Parts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Native American 3.9 | Native American | 3.9 |
AGA Parts Customer Satisfaction (CSAT)
AGA Parts Customer Satisfaction (CSAT) Score
100 / 100
AGA Parts has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AGA Parts Customer Satisfaction
AGA Parts's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked AGA Parts' Customer Satisfaction.
Ranked AGA Parts Customer Satisfaction the Highest
AGA Parts Customer Satisfaction Score by Gender
AGA Parts's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AGA Parts.
100 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
AGA Parts Customer Satisfaction Score by Ethnicity
CSAT according to Native American
AGA Parts' Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AGA Parts.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
AGA Parts Customer Service
3.5/5
AGA Parts has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About AGA Parts's Customer Service
Address
Brooklyn, NY
Website
http://www.aga-parts.com
Quick Insights into AGA Parts Customer Service
AGA Parts's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked AGA Parts' Customer Service score.
Ranked AGA Parts Customer Service the Highest
AGA Parts Customer Service Score by Gender
AGA Parts's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of AGA Parts.
Male
3.8/5
Female
N/A
AGA Parts Customer Service Score by Ethnicity
AGA Parts's Customer Service score was rated 3.7 stars by Native American customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AGA Parts.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Native American 3.7 | Native American | 3.7 |
AGA Parts as an Employer
Consumer vs. Employees
AGA Parts scored a -18 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of AGA Parts would recommend the brand to a friend. ENPS measures how likely AGA Parts employees would recommend working at AGA Parts to a friend.
Net Promoter Score
-18
NPS Score
| 0% | Promoters |
|---|---|
| 82% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
