100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
AIRLINES REPORTING CORPORATION
Marketing or Exec? Claim Your Free Account
About AIRLINES REPORTING CORPORATION's Brand
Airlines Reporting Corporation (ARC) is a technology solutions company.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
AIRLINES REPORTING CORPORATION NPS
AIRLINES REPORTING CORPORATION's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether AIRLINES REPORTING CORPORATION's customers would recommend using the product based on a scale of -100 to 100.
AIRLINES REPORTING CORPORATION Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
AIRLINES REPORTING CORPORATION NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 100 | Mar 2023 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
Mar 2025 100 | Mar 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AIRLINES REPORTING CORPORATION Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of AIRLINES REPORTING CORPORATION users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AIRLINES REPORTING CORPORATION Product Quality
4/5
AIRLINES REPORTING CORPORATION has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock AIRLINES REPORTING CORPORATION's overall Product Quality score rated by its users and customers.
AIRLINES REPORTING CORPORATION Product Information
AIRLINES REPORTING CORPORATION’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.arccorp.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Travel
AIRLINES REPORTING CORPORATION Pricing
AIRLINES REPORTING CORPORATION ROI & Value For Money
4/5
AIRLINES REPORTING CORPORATION has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock AIRLINES REPORTING CORPORATION's overall ROI score rated by its users and customers.
AIRLINES REPORTING CORPORATION Customer Satisfaction (CSAT)
AIRLINES REPORTING CORPORATION Customer Satisfaction (CSAT) Score
100 / 100
AIRLINES REPORTING CORPORATION has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AIRLINES REPORTING CORPORATION Customer Service
4/5
AIRLINES REPORTING CORPORATION has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock AIRLINES REPORTING CORPORATION's overall Customer Service score rated by its users and customers.
About AIRLINES REPORTING CORPORATION's Customer Service
Address
Arlington, VA 22201
Website
https://www.arccorp.com
Phone Number
(703) 816-8000
AIRLINES REPORTING CORPORATION as an Employer
3.9/5
AIRLINES REPORTING CORPORATION has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
CEO of AIRLINES REPORTING CORPORATION
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
AIRLINES REPORTING CORPORATION scored a 100 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of AIRLINES REPORTING CORPORATION would recommend the brand to a friend. ENPS measures how likely AIRLINES REPORTING CORPORATION employees would recommend working at AIRLINES REPORTING CORPORATION to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
