-20
NPS
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AKASA
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About AKASA's Brand
AKASA scales human intelligence with AI and ML trained on customer data to learn unique systems, adapt to changing environments, and deliver comprehensive automation and analytics for complex workflows. Learn more at www.AKASA.com.
Brand at a Glance
65%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.8/5
Customer Service
AKASA NPS
AKASA's Net Promoter Score (NPS) is a -20 with 30% Promoters, 20% Passives, and 50% Detractors. Net Promoter Score tracks whether AKASA's customers would recommend using the product based on a scale of -100 to 100.
AKASA Overall NPS
| 30% | Promoters |
|---|---|
| 20% | Passives |
| 50% | Detractors |
AKASA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Nov 2022 -75 | Nov 2022 | -75 |
Jan 2023 -60 | Jan 2023 | -60 |
Sep 2024 -66 | Sep 2024 | -66 |
Oct 2024 -43 | Oct 2024 | -43 |
Jan 2025 -25 | Jan 2025 | -25 |
Apr 2025 -11 | Apr 2025 | -11 |
May 2025 -20 | May 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AKASA Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of AKASA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AKASA Product Quality
3.4/5
AKASA has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock AKASA's overall Product Quality score rated by its users and customers.
AKASA Product Information
AKASA’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://akasa.com
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
AKASA Pricing
AKASA ROI & Value For Money
3.4/5
AKASA has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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AKASA Customer Satisfaction (CSAT)
AKASA Customer Satisfaction (CSAT) Score
74 / 100
AKASA has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
63%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AKASA Customer Service
3.8/5
AKASA has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock AKASA's overall Customer Service score rated by its users and customers.
About AKASA's Customer Service
Address
400 Oyster Point Blvd, South San Francisco, CA 94080
Website
https://akasa.com
AKASA's Social Links
AKASA as an Employer
4.5/5
AKASA has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AKASA scored a -20 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of AKASA would recommend the brand to a friend. ENPS measures how likely AKASA employees would recommend working at AKASA to a friend.
Net Promoter Score
-20
NPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 65% | Promoters |
|---|---|
| 6% | Passive |
| 29% | Detractors |
