0
NPS
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Akron Brass
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About Akron Brass' Brand
Akron Brass is a market leader in the manufacture and sale of high performance fire-fighting equipment.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.2/5
Customer Service
Akron Brass NPS
Akron Brass's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Akron Brass's customers would recommend using the product based on a scale of -100 to 100.
Akron Brass Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Akron Brass NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Oct 2023 33 | Oct 2023 | 33 |
Jan 2024 0 | Jan 2024 | 0 |
Aug 2025 0 | Aug 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Akron Brass Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Akron Brass users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Akron Brass Product Quality
3.4/5
Akron Brass has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Akron Brass' overall Product Quality score rated by its users and customers.
Akron Brass Product Information
Akron Brass’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.akronbrass.com/
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Manufacturing
Akron Brass Pricing
Akron Brass ROI & Value For Money
3.5/5
Akron Brass has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Akron Brass Customer Satisfaction (CSAT)
Akron Brass Customer Satisfaction (CSAT) Score
50 / 100
Akron Brass has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Akron Brass Customer Service
3.2/5
Akron Brass has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Akron Brass' overall Customer Service score rated by its users and customers.
About Akron Brass's Customer Service
Address
501 N. Cummings Lane, Washington, DC 61571
Website
http://www.akronbrass.com/
Akron Brass as an Employer
2.4/5
Akron Brass has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Akron Brass scored a 0 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Akron Brass would recommend the brand to a friend. ENPS measures how likely Akron Brass employees would recommend working at Akron Brass to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 20% | Promoters |
|---|---|
| 30% | Passive |
| 50% | Detractors |
