0
NPS
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Albuquerque Journal
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About Albuquerque Journal's Brand
Albuquerque Journal publishes news related to various topics in print, online and, via mobile apps.
Brand at a Glance
53%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3.4/5
Customer Service
Albuquerque Journal NPS
Albuquerque Journal's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Albuquerque Journal's customers would recommend using the product based on a scale of -100 to 100.
Albuquerque Journal Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Albuquerque Journal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Aug 2023 0 | Aug 2023 | 0 |
Jan 2024 33 | Jan 2024 | 33 |
Aug 2026 0 | Aug 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Albuquerque Journal Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Albuquerque Journal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Albuquerque Journal Product Quality
3/5
Albuquerque Journal has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Albuquerque Journal's overall Product Quality score rated by its users and customers.
Albuquerque Journal Product Information
Albuquerque Journal’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.abqjournal.com/
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Albuquerque Journal Pricing
Albuquerque Journal ROI & Value For Money
2.9/5
Albuquerque Journal has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Albuquerque Journal Customer Satisfaction (CSAT)
Albuquerque Journal Customer Satisfaction (CSAT) Score
67 / 100
Albuquerque Journal has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Albuquerque Journal Customer Service
3.4/5
Albuquerque Journal has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Albuquerque Journal's Customer Service
Address
Albuquerque, NM
Website
http://www.abqjournal.com/
Phone Number
505-823-3800
Albuquerque Journal as an Employer
Consumer vs. Employees
Albuquerque Journal scored a 0 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Albuquerque Journal would recommend the brand to a friend. ENPS measures how likely Albuquerque Journal employees would recommend working at Albuquerque Journal to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
