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NPS
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Alcoa
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About Alcoa's Brand
We Turn Raw Potential into Real Progress Our Purpose extends beyond what we make today. It’s why we exist and how we make the world better. It reflects what we’ve always been and provides clear direction for our future and helps keep us rooted to our strengths. Our Purpose helps guide every goal we set, decision we make, action we take and strategy we implement. Evolving the Aluminum Industry We are making something real at Alcoa. It’s more than incremental improvements —we are unlocking the value inside our people and processes to change the industry and shape the world we live in. Our products help customers solve problems in a carbon-constrained world. We offer the industry’s most comprehensive low-carbon product portfolio, Sustana. We evaluate new partnerships that create materials for tomorrow’s sustainable economy. And we support recycling through innovative breakthrough technologies.
Brand at a Glance
75%
Customer Loyalty
3.9/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Alcoa NPS
Alcoa's Net Promoter Score (NPS) is a 0 with 39% Promoters, 22% Passives, and 39% Detractors. Net Promoter Score tracks whether Alcoa's customers would recommend using the product based on a scale of -100 to 100.
Alcoa Overall NPS
| 39% | Promoters |
|---|---|
| 22% | Passives |
| 39% | Detractors |
Alcoa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -16 | Sep 2023 | -16 |
Oct 2023 -12 | Oct 2023 | -12 |
Dec 2023 -11 | Dec 2023 | -11 |
Jan 2024 -14 | Jan 2024 | -14 |
Feb 2024 -11 | Feb 2024 | -11 |
Jul 2024 -10 | Jul 2024 | -10 |
Sep 2024 -6 | Sep 2024 | -6 |
Oct 2024 -3 | Oct 2024 | -3 |
Nov 2024 0 | Nov 2024 | 0 |
Feb 2025 -3 | Feb 2025 | -3 |
May 2025 -4 | May 2025 | -4 |
Nov 2025 0 | Nov 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alcoa NPS by Gender
Female customers rated Alcoa's NPS 67 points higher than Male customers.
Male
-67
Alcoa's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
0
Alcoa's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Alcoa NPS by Usage
Alcoa's NPS was rated 0 points by customers who have used Alcoa's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 0 | Over 10 Years | 0 |
Alcoa Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Alcoa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Alcoa Customer Loyalty Score by Gender
Alcoa's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
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Male
70%
Yes
Female
70%
Yes
Alcoa Customer Loyalty Score by Usage
Alcoa's Customer Loyalty score was rated 70% by customers who have used Alcoa's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Alcoa Customer Loyalty Score by Industry
Alcoa's Customer Loyalty score was rated 70% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Alcoa Product Quality
3.9/5
Alcoa has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Alcoa Product Information
Alcoa’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Alcoa's product the highest.
- Website
- http://alcoa.com
- Company Size
- 10,000+ Employees
Industry
Mining and Metals
Quick Insights into Alcoa Product Quality
Alcoa's Product Quality score was rated highest by customers who have used Alcoa's products/services for Over 10 Years, and rated lowest by Male customers.
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Ranked Alcoa Product Quality the Highest
Ranked Alcoa Product Quality the Lowest
Alcoa Product Quality Score by Gender
Female customers rated Alcoa's Product Quality score 0.5 stars higher than Male customers.
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Male
3/5
Female
3.5/5
Alcoa Product Quality Score by Usage
Alcoa's Product Quality score was rated 3.8 stars by customers who have used Alcoa's products/services for Over 10 Years.
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Alcoa Product Quality Score by Industry
Alcoa's Product Quality score was rated 2.6 stars by Accounting industry customers.
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Alcoa Pricing
Alcoa ROI & Value For Money
3.4/5
Alcoa has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Alcoa Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Alcoa ROI
Alcoa's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Alcoa ROI the Highest
Ranked Alcoa ROI the Lowest
Alcoa ROI Score by Gender
Male customers rated Alcoa's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Alcoa.
Male
3/5
Female
2.8/5
Alcoa ROI Score by Usage
Alcoa's ROI score was rated 3 stars by customers who have used Alcoa's products/services for Over 10 Years.
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Alcoa ROI Score by Industry
Alcoa's ROI score was rated 2.1 stars by Accounting industry customers.
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Alcoa Customer Satisfaction (CSAT)
Alcoa Customer Satisfaction (CSAT) Score
76 / 100
Alcoa has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
28%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Alcoa Customer Satisfaction
Alcoa's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Alcoa Customer Satisfaction the Highest
Ranked Alcoa Customer Satisfaction the Lowest
Alcoa Customer Satisfaction Score by Gender
Female customers rated Alcoa's Customer Satisfaction score 34 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Alcoa.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 34% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Alcoa Customer Satisfaction Score by Usage
Alcoa's Customer Satisfaction score was rated 67 points by customers who have used Alcoa's products/services for Over 10 Years.
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Alcoa Customer Satisfaction Score by Industry
Alcoa's Customer Satisfaction score was rated 34 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Alcoa Customer Service
3.4/5
Alcoa has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Alcoa's Customer Service
Address
201 Isabella Street, Pittsburgh, PA 15212
Website
http://alcoa.com
Phone Number
4123152900
Alcoa's Social Links
Quick Insights into Alcoa Customer Service
Alcoa's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Alcoa Customer Service the Highest
Ranked Alcoa Customer Service the Lowest
Alcoa Customer Service Score by Gender
Male customers rated Alcoa's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Alcoa.
Male
3/5
Female
2.8/5
Alcoa Customer Service Score by Usage
Alcoa's Customer Service score was rated 3 stars by customers who have used Alcoa's products/services for Over 10 Years.
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Alcoa Customer Service Score by Industry
Alcoa's Customer Service score was rated 2.1 stars by Accounting industry customers.
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Alcoa as an Employer
2.6/5
Alcoa has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Alcoa scored a 0 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Alcoa would recommend the brand to a friend. ENPS measures how likely Alcoa employees would recommend working at Alcoa to a friend.
Net Promoter Score
0
NPS Score
| 39% | Promoters |
|---|---|
| 22% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 42% | Promoters |
|---|---|
| 20% | Passive |
| 38% | Detractors |
