Alcoa Claimed Company

We Turn Raw Potential into Real Progress Our Purpose extends beyond what we make today. It’s why we exist and how we make the world better. It reflects what we’ve always been and provides clear direction for our future and helps keep us rooted to our strengths. Our Purpose helps guide every goal we set, decision we make, action we take and strategy we implement. Evolving the Aluminum Industry We are making something real at Alcoa. It’s more than incremental improvements —we are unlocking the value inside our people and processes to change the industry and shape the world we live in. Our products help customers solve problems in a carbon-constrained world. We offer the industry’s most comprehensive low-carbon product portfolio, Sustana. We evaluate new partnerships that create materials for tomorrow’s sustainable economy. And we support recycling through innovative breakthrough technologies. read more

EMPLOYEE PARTICIPANTS: 162

TOTAL RATINGS: 1996

CEO: Roy Harvey

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Alcoa Senior Customer Service Manager Salary

The average Alcoa Senior Customer Service Manager earns an estimated $89,784 annually, which includes an estimated base salary of $78,625 with a $11,159 bonus. Alcoa's Senior Customer Service Manager compensation is $19,490 more than the US average for a Senior Customer Service Manager. Senior Customer Service Manager salaries at Alcoa can range from $32,000 - $200,000.

The Customer Support Department at Alcoa earns $4,703 more on average than the Admin Department.

Last updated a year ago.

$15k

$32k

$49k

$65k

$130k

$200k

$258k

$89,784

Average Compensation

$78,625: avg. base

$11,159: avg. bonus

Senior Customer Service Manager Salaries at Alcoa

Senior Customer Service Managers earn $2,887 more than Customer Service Managers.

Customer Service Manager

$87k*

Technical Support

$66k*

CS Rep

$45k*

* estimated salary

Compensation at Alcoa by Department

The Customer Support Department averages $4,703 more than the Admin Department, and $20,865 less than the Finance Department

Finance

$84,508 Avg. total comp.

+$21k

Customer Support

$63,643 Avg. total comp.

Admin

$58,940 Avg. total comp.

-$5k

Senior Customer Service Manager Compensation by Gender (All Companies)

The average female Senior Customer Service Manager at companies similar size to Alcoa reported making $64,747, while the average male Senior Customer Service Manager at similar sized companies reported making $93,274.

Senior Customer Service Manager Compensation by Ethnicity (All Companies)

The average Hispanic or Latino Senior Customer Service Manager at companies similar size to Alcoa reported making $91,726, while the average Native American Senior Customer Service Manager at similar sized companies reported making $59,013.

How Senior Customer Service Managers at Alcoa Rate Their Compensation

The majority of Senior Customer Service Managers at Alcoa believe they're compensated fairly. 65% of Senior Customer Service Managers at Alcoa say they receive annual bonuses, and the majority (67%) are satisfied with their benefits. See more compensation ratings at Alcoa

Do you believe you're paid fairly?

66% Yes

Does your company give annual bonuses?

65% Yes

Are you satisfied with your Benefits?

67% Yes

See Alcoa Senior Customer Service Manager Salaries by City

Senior Customer Service Manager Salaries at Similar Size Companies

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