0
NPS
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Aligned Data Centers
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About Aligned Data Centers' Brand
A leading data center provider offering innovative, sustainable and adaptable colocation and build-to-scale solutions for cloud, enterprise, and MSPs.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Aligned Data Centers CMO
Joanna Soucy
Joanna Soucy is an experienced Marketing and Public Relations executive specializing in driving business growth and technical content development. Her communication strategy, client management and relationship skills have helped to steer some of today’s fastest growing data center, cloud and network brands.
Aligned Data Centers NPS
Aligned Data Centers's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Aligned Data Centers's customers would recommend using the product based on a scale of -100 to 100.
Aligned Data Centers Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Aligned Data Centers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
Mar 2023 0 | Mar 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aligned Data Centers Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Aligned Data Centers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aligned Data Centers Product Quality
5/5
Aligned Data Centers has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aligned Data Centers' overall Product Quality score rated by its users and customers.
Aligned Data Centers Product Information
Aligned Data Centers’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.aligneddc.com/
- Company Size
- 11-50 Employees
Industry
Tech
Aligned Data Centers Pricing
Aligned Data Centers ROI & Value For Money
5/5
Aligned Data Centers has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aligned Data Centers' overall ROI score rated by its users and customers.
Aligned Data Centers Customer Satisfaction (CSAT)
Aligned Data Centers Customer Satisfaction (CSAT) Score
100 / 100
Aligned Data Centers has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aligned Data Centers Customer Service
5/5
Aligned Data Centers has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aligned Data Centers' overall Customer Service score rated by its users and customers.
About Aligned Data Centers's Customer Service
Address
2800 Summit Ave, Plano, TX 75074
Website
http://www.aligneddc.com/
Phone Number
800.232.4173
Aligned Data Centers's Social Links
Aligned Data Centers as an Employer
4.3/5
Aligned Data Centers has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Aligned Data Centers scored a 0 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of Aligned Data Centers would recommend the brand to a friend. ENPS measures how likely Aligned Data Centers employees would recommend working at Aligned Data Centers to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 87% | Promoters |
|---|---|
| 0% | Passive |
| 13% | Detractors |
