-20
NPS
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Allegiance Mobile Health
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About Allegiance Mobile Health's Brand
Allegiance Mobile Health is a provider of medical transportation and 911 emergency services.
Brand at a Glance
47%
Customer Loyalty
2.8/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
Allegiance Mobile Health NPS
Allegiance Mobile Health's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Allegiance Mobile Health's customers would recommend using the product based on a scale of -100 to 100.
Allegiance Mobile Health Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Allegiance Mobile Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Feb 2024 0 | Feb 2024 | 0 |
Aug 2025 -33 | Aug 2025 | -33 |
Feb 2026 -50 | Feb 2026 | -50 |
Jul 2026 -20 | Jul 2026 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Allegiance Mobile Health Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Allegiance Mobile Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Allegiance Mobile Health Product Quality
2.8/5
Allegiance Mobile Health has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Allegiance Mobile Health's overall Product Quality score rated by its users and customers.
Allegiance Mobile Health Product Information
Allegiance Mobile Health’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.allmh.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Travel
Allegiance Mobile Health Pricing
Allegiance Mobile Health ROI & Value For Money
2.4/5
Allegiance Mobile Health has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Allegiance Mobile Health's overall ROI score rated by its users and customers.
Allegiance Mobile Health Customer Satisfaction (CSAT)
Allegiance Mobile Health Customer Satisfaction (CSAT) Score
60 / 100
Allegiance Mobile Health has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Allegiance Mobile Health Customer Service
2.4/5
Allegiance Mobile Health has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Allegiance Mobile Health's overall Customer Service score rated by its users and customers.
About Allegiance Mobile Health's Customer Service
Address
501 South Austin Avenue, Suite 1310, Georgetown, TX 78626
Website
http://www.allmh.com/
Phone Number
(855)935-2424
Allegiance Mobile Health as an Employer
2.2/5
Allegiance Mobile Health has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Allegiance Mobile Health scored a -20 for Net Promoter Score and a -66 for Employee Net Promoter Score. NPS gauges how likely a customer of Allegiance Mobile Health would recommend the brand to a friend. ENPS measures how likely Allegiance Mobile Health employees would recommend working at Allegiance Mobile Health to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-66
eNPS Score
| 15% | Promoters |
|---|---|
| 4% | Passive |
| 81% | Detractors |
