9
NPS
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Brand Page
Allscripts Healthcare Solutions
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About Allscripts Healthcare Solutions' Brand
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Allscripts Healthcare Solutions NPS
Allscripts Healthcare Solutions's Net Promoter Score (NPS) is a 9 with 45% Promoters, 19% Passives, and 36% Detractors. Net Promoter Score tracks whether Allscripts Healthcare Solutions's customers would recommend using the product based on a scale of -100 to 100.
Allscripts Healthcare Solutions Overall NPS
| 45% | Promoters |
|---|---|
| 19% | Passives |
| 36% | Detractors |
Allscripts Healthcare Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
Dec 2020 -50 | Dec 2020 | -50 |
Jun 2021 0 | Jun 2021 | 0 |
Aug 2021 -17 | Aug 2021 | -17 |
Oct 2021 -1 | Oct 2021 | -1 |
Mar 2022 13 | Mar 2022 | 13 |
Aug 2022 20 | Aug 2022 | 20 |
Jan 2025 9 | Jan 2025 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Allscripts Healthcare Solutions NPS by Usage
Allscripts Healthcare Solutions's NPS was rated 0 points by customers who have used Allscripts Healthcare Solutions's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 0 | Over 10 Years | 0 |
Allscripts Healthcare Solutions Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Allscripts Healthcare Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Allscripts Healthcare Solutions Customer Loyalty Score by Usage
Allscripts Healthcare Solutions's Customer Loyalty score was rated 100% by customers who have used Allscripts Healthcare Solutions's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Allscripts Healthcare Solutions Product Quality
3.4/5
Allscripts Healthcare Solutions has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Allscripts Healthcare Solutions Product Information
Allscripts Healthcare Solutions’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.allscripts.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Allscripts Healthcare Solutions Product Quality
Allscripts Healthcare Solutions's Product Quality score was rated highest by customers who have used Allscripts Healthcare Solutions's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Allscripts Healthcare Solutions' Product Quality.
Ranked Allscripts Healthcare Solutions Product Quality the Highest
Allscripts Healthcare Solutions Product Quality Score by Usage
Allscripts Healthcare Solutions's Product Quality score was rated 3.5 stars by customers who have used Allscripts Healthcare Solutions's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Allscripts Healthcare Solutions Pricing
Allscripts Healthcare Solutions ROI & Value For Money
3.5/5
Allscripts Healthcare Solutions has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Allscripts Healthcare Solutions ROI
Allscripts Healthcare Solutions's ROI score was rated highest by customers who have used Allscripts Healthcare Solutions's products/services for Over 10 Years.
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Ranked Allscripts Healthcare Solutions ROI the Highest
Allscripts Healthcare Solutions ROI Score by Usage
Allscripts Healthcare Solutions's ROI score was rated 3.3 stars by customers who have used Allscripts Healthcare Solutions's products/services for Over 10 Years.
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Allscripts Healthcare Solutions Customer Satisfaction (CSAT)
Allscripts Healthcare Solutions Customer Satisfaction (CSAT) Score
57 / 100
Allscripts Healthcare Solutions has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Allscripts Healthcare Solutions Customer Satisfaction
Allscripts Healthcare Solutions's Customer Satisfaction score was rated highest by customers who have used Allscripts Healthcare Solutions's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Allscripts Healthcare Solutions' Customer Satisfaction.
Ranked Allscripts Healthcare Solutions Customer Satisfaction the Highest
Allscripts Healthcare Solutions Customer Satisfaction Score by Usage
Allscripts Healthcare Solutions's Customer Satisfaction score was rated 66 points by customers who have used Allscripts Healthcare Solutions's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Allscripts Healthcare Solutions Customer Service
3.4/5
Allscripts Healthcare Solutions has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Allscripts Healthcare Solutions' overall Customer Service score rated by its users and customers.
About Allscripts Healthcare Solutions's Customer Service
Website
http://www.allscripts.com
Quick Insights into Allscripts Healthcare Solutions Customer Service
Allscripts Healthcare Solutions's Customer Service score was rated highest by customers who have used Allscripts Healthcare Solutions's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Allscripts Healthcare Solutions' Customer Service score.
Ranked Allscripts Healthcare Solutions Customer Service the Highest
Allscripts Healthcare Solutions Customer Service Score by Usage
Allscripts Healthcare Solutions's Customer Service score was rated 3.3 stars by customers who have used Allscripts Healthcare Solutions's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Allscripts Healthcare Solutions as an Employer
4.5/5
Allscripts Healthcare Solutions has a 4.5/5 stars for its overall company culture rated by their employees
top
30%
CEO of Allscripts Healthcare Solutions
In the Top 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Allscripts Healthcare Solutions scored a 9 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Allscripts Healthcare Solutions would recommend the brand to a friend. ENPS measures how likely Allscripts Healthcare Solutions employees would recommend working at Allscripts Healthcare Solutions to a friend.
Net Promoter Score
9
NPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 45% | Promoters |
|---|---|
| 15% | Passive |
| 40% | Detractors |
