11
NPS
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Alo Yoga
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About Alo Yoga's Brand
We are Alo. We inspire mindful movement, wellness, and taking the consciousness of physical practice and meditation into the world - this is the real studio to street. We make technologically advanced activewear, scientifically forward, clean beauty & wellness solutions, and igniting movement & mindfulness content to bring more mind-body wellness to the world. Alo stands for Air, Land, Ocean. Behind everything we do is the intention to protect and respect our planet's resources with solar power and sweatshop-free, eco-aware production, our non profit has brought yoga and mindfulness to millions. Alo is a feeling. We see a tomorrow where the pursuit of happiness starts with one intentional breath, where health is wealth and where joining together to lift each other up changes the vibration of the world.
Brand at a Glance
71%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Alo Yoga NPS
Alo Yoga's Net Promoter Score (NPS) is a 11 with 48% Promoters, 15% Passives, and 37% Detractors. Net Promoter Score tracks whether Alo Yoga's customers would recommend using the product based on a scale of -100 to 100.
Alo Yoga Overall NPS
| 48% | Promoters |
|---|---|
| 15% | Passives |
| 37% | Detractors |
Alo Yoga NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2025 9 | May 2025 | 9 |
Jun 2025 12 | Jun 2025 | 12 |
Jul 2025 12 | Jul 2025 | 12 |
Aug 2025 11 | Aug 2025 | 11 |
Sep 2025 15 | Sep 2025 | 15 |
Oct 2025 15 | Oct 2025 | 15 |
Nov 2025 15 | Nov 2025 | 15 |
Dec 2025 10 | Dec 2025 | 10 |
Jan 2026 11 | Jan 2026 | 11 |
Feb 2026 11 | Feb 2026 | 11 |
Mar 2026 9 | Mar 2026 | 9 |
Apr 2026 11 | Apr 2026 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alo Yoga NPS by Gender
Female customers rated Alo Yoga's NPS 3 points higher than Male customers.
Male
0
Alo Yoga's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
3
Alo Yoga's NPS was rated 3 by Female customers on Comparably.
46%
Promoters
11%
Passives
43%
Detractors
Alo Yoga NPS by Ethnicity
Alo Yoga's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 7 | Caucasian | 7 |
Hispanic or Latino 50 | Hispanic or Latino | 50 |
Asian or Pacific Islander -51 | Asian or Pacific Islander | -51 |
Other -50 | Other | -50 |
Alo Yoga NPS by Age
Alo Yoga's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Alo Yoga NPS by Usage
Alo Yoga's NPS was rated the highest by customers who have used Alo Yoga's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 10 | 2 to 5 Years | 10 |
Alo Yoga Customer Reviews
Out of the 11 Alo Yoga customer reviews 8 were positive and 3 were constructive. Alo Yoga customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Alo Yoga Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Alo Yoga users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alo Yoga Customer Loyalty Score by Gender
Female customers rated Alo Yoga's Customer Loyalty score 19% higher than Male customers.
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Male
46%
Yes
Female
65%
Yes
Alo Yoga Customer Loyalty Score by Ethnicity
Alo Yoga's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Alo Yoga.
55
out of 100
Caucasian
78
out of 100
Hispanic or Latino
40
out of 100
Asian or Pacific Islander
78
out of 100
Other
Alo Yoga Customer Loyalty Score by Age
Alo Yoga's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Alo Yoga.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 65% | 18-25 | 65% |
26-30 49% | 26-30 | 49% |
46-50 55% | 46-50 | 55% |
Alo Yoga Customer Loyalty Score by Usage
Alo Yoga's Customer Loyalty score was rated the highest by customers who have used Alo Yoga's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Alo Yoga Customer Loyalty Score by Industry
Alo Yoga's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
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Alo Yoga Product Quality
3.7/5
Alo Yoga has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Alo Yoga Product Information
Alo Yoga’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Alo Yoga's product the highest. Reviewers from the Banking and Financial Services industry rated Alo Yoga the lowest at 2.6.
- Website
- https://www.aloyoga.com
- Company Size
- 501-1,000 Employees
Industry
Fashion and Beauty
Quick Insights into Alo Yoga Product Quality
Alo Yoga's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
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Ranked Alo Yoga Product Quality the Highest
Ranked Alo Yoga Product Quality the Lowest
Alo Yoga Product Quality Score by Gender
Female customers rated Alo Yoga's Product Quality score 0.5 stars higher than Male customers.
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Male
3/5
Female
3.5/5
Alo Yoga Product Quality Score by Ethnicity
Alo Yoga's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Alo Yoga.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 1.6 | Other | 1.6 |
Alo Yoga Product Quality Score by Age
Alo Yoga's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Alo Yoga.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 2.8 | 26-30 | 2.8 |
46-50 3 | 46-50 | 3 |
Alo Yoga Product Quality Score by Usage
Alo Yoga's Product Quality score was rated the highest by customers who have used Alo Yoga's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Alo Yoga Product Quality Score by Industry
Alo Yoga's Product Quality score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Alo Yoga Pricing
Alo Yoga ROI & Value For Money
3.3/5
Alo Yoga has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Alo Yoga Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Alo Yoga.
Quick Insights into Alo Yoga ROI
Alo Yoga's ROI score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
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Ranked Alo Yoga ROI the Highest
Ranked Alo Yoga ROI the Lowest
Alo Yoga ROI Score by Gender
Female customers rated Alo Yoga's ROI score 0.2 stars higher than Male customers.
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Male
2.7/5
Female
2.9/5
Alo Yoga ROI Score by Ethnicity
Alo Yoga's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Alo Yoga.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 1.5 | Other | 1.5 |
Alo Yoga ROI Score by Age
Alo Yoga's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Alo Yoga.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 2.2 | 26-30 | 2.2 |
46-50 2.9 | 46-50 | 2.9 |
Alo Yoga ROI Score by Usage
Alo Yoga's ROI score was rated the highest by customers who have used Alo Yoga's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Alo Yoga ROI Score by Industry
Alo Yoga's ROI score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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Alo Yoga Customer Satisfaction (CSAT)
Alo Yoga Customer Satisfaction (CSAT) Score
71 / 100
Alo Yoga has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
28%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
1%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Alo Yoga Customer Satisfaction
Alo Yoga's Customer Satisfaction score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by Other customers.
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Ranked Alo Yoga Customer Satisfaction the Highest
Ranked Alo Yoga Customer Satisfaction the Lowest
Alo Yoga Customer Satisfaction Score by Gender
Male customers rated Alo Yoga's Customer Satisfaction score 3 points higher than Female customers.
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60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
57 / 100
FemaleVery Satisfied | 32% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 29% |
Alo Yoga Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Alo Yoga's Customer Satisfaction (CSAT) score was rated 58% according to Caucasian users and customers.
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58 / 100
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
29%
CSAT according to Hispanic or Latino
Alo Yoga's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
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75 / 100
Very Satisfied
62%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Alo Yoga's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Other
Alo Yoga's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Alo Yoga.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Alo Yoga Customer Satisfaction Score by Age
Alo Yoga's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Alo Yoga.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 54% | |||||||||||||||
| 26-30 | 57% | |||||||||||||||
| 46-50 | 50% |
Alo Yoga Customer Satisfaction Score by Usage
Alo Yoga's Customer Satisfaction score was rated the highest by customers who have used Alo Yoga's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Alo Yoga Customer Satisfaction Score by Industry
Alo Yoga's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Education industry customers.
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{
"title": "Alo Yoga Customer Satisfaction Score by Industry",
"text": "Alo Yoga's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Education industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
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"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
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}Alo Yoga Customer Service
3.5/5
Alo Yoga has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Alo Yoga's Customer Service
Address
9830 Wilshire Blvd, Los Angeles, CA 90212
Website
https://www.aloyoga.com
Alo Yoga's Social Links
Quick Insights into Alo Yoga Customer Service
Alo Yoga's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by Other customers.
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Ranked Alo Yoga Customer Service the Highest
Ranked Alo Yoga Customer Service the Lowest
Alo Yoga Customer Service Score by Gender
Alo Yoga's Customer Service score was rated 3.1 by both Female and Male customers on Comparably.
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Male
3.1/5
Female
3.1/5
Alo Yoga Customer Service Score by Ethnicity
Alo Yoga's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Alo Yoga.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 1.6 | Other | 1.6 |
Alo Yoga Customer Service Score by Age
Alo Yoga's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Alo Yoga.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 2.5 | 26-30 | 2.5 |
46-50 2.5 | 46-50 | 2.5 |
Alo Yoga Customer Service Score by Usage
Alo Yoga's Customer Service score was rated the highest by customers who have used Alo Yoga's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Alo Yoga Customer Service Score by Industry
Alo Yoga's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Banking and Financial Services industry customers.
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Alo Yoga as an Employer
4.2/5
Alo Yoga has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
CEO of Alo Yoga
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Alo Yoga scored a 11 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Alo Yoga would recommend the brand to a friend. ENPS measures how likely Alo Yoga employees would recommend working at Alo Yoga to a friend.
Net Promoter Score
11
NPS Score
| 48% | Promoters |
|---|---|
| 15% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 48% | Promoters |
|---|---|
| 18% | Passive |
| 34% | Detractors |
