-100
NPS
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Brand Page
Ambit Group, LLC
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About Ambit Group, LLC's Brand
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
5/5
Customer Service
Ambit Group, LLC NPS
Ambit Group, LLC's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Ambit Group, LLC's customers would recommend using the product based on a scale of -100 to 100.
Ambit Group, LLC Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Ambit Group, LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -100 | Jun 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ambit Group, LLC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ambit Group, LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ambit Group, LLC Product Quality
4/5
Ambit Group, LLC has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ambit Group, LLC's overall Product Quality score rated by its users and customers.
Ambit Group, LLC Product Information
Ambit Group, LLC’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.theambitgroup.com
- Company Size
- 201-500 Employees
Ambit Group, LLC Pricing
Ambit Group, LLC ROI & Value For Money
3/5
Ambit Group, LLC has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Ambit Group, LLC Customer Satisfaction (CSAT)
Ambit Group, LLC Customer Satisfaction (CSAT) Score
100 / 100
Ambit Group, LLC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ambit Group, LLC Customer Service
5/5
Ambit Group, LLC has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Ambit Group, LLC's Customer Service
Address
1902 Campus Commons Dr. Suite 300, Reston, VA 20191 United States of America
Website
http://www.theambitgroup.com
Ambit Group, LLC's Social Links
Ambit Group, LLC as an Employer
4.7/5
Ambit Group, LLC has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ambit Group, LLC scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Ambit Group, LLC would recommend the brand to a friend. ENPS measures how likely Ambit Group, LLC employees would recommend working at Ambit Group, LLC to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
