-100
NPS
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America's Best Inns & Suites
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About America's Best Inns & Suites' Brand
America’s Best Inn & Suites wants to help you feel at home as much as possible when you’re on the road.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
America's Best Inns & Suites NPS
America's Best Inns & Suites's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether America's Best Inns & Suites's customers would recommend using the product based on a scale of -100 to 100.
America's Best Inns & Suites Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
America's Best Inns & Suites NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
America's Best Inns & Suites Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of America's Best Inns & Suites users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
America's Best Inns & Suites Product Quality
1.5/5
America's Best Inns & Suites has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock America's Best Inns & Suites' overall Product Quality score rated by its users and customers.
America's Best Inns & Suites Product Information
America's Best Inns & Suites’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Travel
America's Best Inns & Suites Pricing
America's Best Inns & Suites ROI & Value For Money
1.5/5
America's Best Inns & Suites has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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America's Best Inns & Suites Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
America's Best Inns & Suites Customer Service
1.5/5
America's Best Inns & Suites has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock America's Best Inns & Suites' overall Customer Service score rated by its users and customers.
About America's Best Inns & Suites's Customer Service
Address
3300 N. University Drive Suite 500, Pompano Beach, FL 33065
Website
http://www.americasbestinn.com/
America's Best Inns & Suites as an Employer
Consumer vs. Employees
America's Best Inns & Suites scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of America's Best Inns & Suites would recommend the brand to a friend. ENPS measures how likely America's Best Inns & Suites employees would recommend working at America's Best Inns & Suites to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
