25
NPS
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American Museum of Natural History
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About American Museum of Natural History's Brand
American Museum of Natural History is a scientific and cultural institution.
Brand at a Glance
62%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
American Museum of Natural History NPS
American Museum of Natural History's Net Promoter Score (NPS) is a 25 with 58% Promoters, 9% Passives, and 33% Detractors. Net Promoter Score tracks whether American Museum of Natural History's customers would recommend using the product based on a scale of -100 to 100.
American Museum of Natural History Overall NPS
| 58% | Promoters |
|---|---|
| 9% | Passives |
| 33% | Detractors |
American Museum of Natural History NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jun 2021 33 | Jun 2021 | 33 |
Dec 2021 50 | Dec 2021 | 50 |
Jan 2022 60 | Jan 2022 | 60 |
Feb 2022 33 | Feb 2022 | 33 |
Aug 2022 13 | Aug 2022 | 13 |
Sep 2022 22 | Sep 2022 | 22 |
Jun 2023 10 | Jun 2023 | 10 |
Nov 2023 18 | Nov 2023 | 18 |
Feb 2024 25 | Feb 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Museum of Natural History Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of American Museum of Natural History users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Museum of Natural History Product Quality
3.5/5
American Museum of Natural History has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock American Museum of Natural History's overall Product Quality score rated by its users and customers.
American Museum of Natural History Product Information
American Museum of Natural History’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.amnh.org/
- Company Size
- 1,001-5,000 Employees
Industry
Non-Profit
Education
American Museum of Natural History Pricing
American Museum of Natural History ROI & Value For Money
3.7/5
American Museum of Natural History has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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American Museum of Natural History Customer Satisfaction (CSAT)
American Museum of Natural History Customer Satisfaction (CSAT) Score
57 / 100
American Museum of Natural History has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American Museum of Natural History Customer Service
3.7/5
American Museum of Natural History has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About American Museum of Natural History's Customer Service
Address
Central Park West, 79th Street, New York City, NY
Website
http://www.amnh.org/
Phone Number
(212) 769-5100
American Museum of Natural History as an Employer
Consumer vs. Employees
American Museum of Natural History scored a 25 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of American Museum of Natural History would recommend the brand to a friend. ENPS measures how likely American Museum of Natural History employees would recommend working at American Museum of Natural History to a friend.
Net Promoter Score
25
NPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 32% | Promoters |
|---|---|
| 23% | Passive |
| 45% | Detractors |
