-28
NPS
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American National Bank of Texas
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About American National Bank of Texas' Brand
American National Bank of Texas is one of the oldest independent banks in North Texas.
Brand at a Glance
90%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
American National Bank of Texas NPS
American National Bank of Texas's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether American National Bank of Texas's customers would recommend using the product based on a scale of -100 to 100.
American National Bank of Texas Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
American National Bank of Texas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
May 2023 0 | May 2023 | 0 |
Jun 2023 -33 | Jun 2023 | -33 |
Aug 2023 -50 | Aug 2023 | -50 |
Sep 2023 -20 | Sep 2023 | -20 |
Apr 2024 -17 | Apr 2024 | -17 |
Jan 2025 -29 | Jan 2025 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American National Bank of Texas NPS by Gender
American National Bank of Texas's NPS was rated -34 by Male customers on Comparably.
Male
-34
American National Bank of Texas's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
American National Bank of Texas's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
American National Bank of Texas Customer Reviews
Out of the 2 American National Bank of Texas customer reviews 1 was positive and 1 was constructive. American National Bank of Texas customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
American National Bank of Texas Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of American National Bank of Texas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American National Bank of Texas Customer Loyalty Score by Gender
American National Bank of Texas's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
American National Bank of Texas Product Quality
2.9/5
American National Bank of Texas has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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American National Bank of Texas Product Information
American National Bank of Texas’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.anbtx.com/
- Company Size
- 501-1,000 Employees
Industry
FinTech
Quick Insights into American National Bank of Texas Product Quality
American National Bank of Texas's Product Quality score was rated highest by Male customers.
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Ranked American National Bank of Texas Product Quality the Highest
American National Bank of Texas Product Quality Score by Gender
American National Bank of Texas's Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
American National Bank of Texas Pricing
American National Bank of Texas ROI & Value For Money
2.9/5
American National Bank of Texas has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into American National Bank of Texas ROI
American National Bank of Texas's ROI score was rated highest by Male customers.
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Ranked American National Bank of Texas ROI the Highest
American National Bank of Texas ROI Score by Gender
American National Bank of Texas's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
American National Bank of Texas Customer Satisfaction (CSAT)
American National Bank of Texas Customer Satisfaction (CSAT) Score
40 / 100
American National Bank of Texas has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into American National Bank of Texas Customer Satisfaction
American National Bank of Texas's Customer Satisfaction score was rated highest by Male customers.
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Ranked American National Bank of Texas Customer Satisfaction the Highest
American National Bank of Texas Customer Satisfaction Score by Gender
American National Bank of Texas's Customer Satisfaction score was rated 34 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of American National Bank of Texas.
34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
American National Bank of Texas Customer Service
2.8/5
American National Bank of Texas has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About American National Bank of Texas's Customer Service
Address
102 West Moore Avenue, Terrell, TX 75160-0040
Website
http://www.anbtx.com/
Phone Number
(972)524-3411
Quick Insights into American National Bank of Texas Customer Service
American National Bank of Texas's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked American National Bank of Texas' Customer Service score.
Ranked American National Bank of Texas Customer Service the Highest
American National Bank of Texas Customer Service Score by Gender
American National Bank of Texas's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of American National Bank of Texas.
Male
2.6/5
Female
N/A
American National Bank of Texas as an Employer
3.7/5
American National Bank of Texas has a 3.7/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of American National Bank of Texas
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
American National Bank of Texas scored a -28 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of American National Bank of Texas would recommend the brand to a friend. ENPS measures how likely American National Bank of Texas employees would recommend working at American National Bank of Texas to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
