20
NPS
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AMERICAN SYSTEMS
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About AMERICAN SYSTEMS' Brand
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions.
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
AMERICAN SYSTEMS NPS
AMERICAN SYSTEMS's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether AMERICAN SYSTEMS's customers would recommend using the product based on a scale of -100 to 100.
AMERICAN SYSTEMS Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
AMERICAN SYSTEMS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Dec 2022 -50 | Dec 2022 | -50 |
Apr 2023 0 | Apr 2023 | 0 |
Aug 2023 20 | Aug 2023 | 20 |
Oct 2023 34 | Oct 2023 | 34 |
Jan 2024 13 | Jan 2024 | 13 |
Sep 2024 25 | Sep 2024 | 25 |
Jan 2025 33 | Jan 2025 | 33 |
Sep 2025 20 | Sep 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AMERICAN SYSTEMS Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of AMERICAN SYSTEMS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AMERICAN SYSTEMS Product Quality
3.9/5
AMERICAN SYSTEMS has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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AMERICAN SYSTEMS Product Information
AMERICAN SYSTEMS’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Military and Defense
AMERICAN SYSTEMS Pricing
AMERICAN SYSTEMS ROI & Value For Money
3.9/5
AMERICAN SYSTEMS has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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AMERICAN SYSTEMS Customer Satisfaction (CSAT)
AMERICAN SYSTEMS Customer Satisfaction (CSAT) Score
86 / 100
AMERICAN SYSTEMS has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AMERICAN SYSTEMS Customer Service
3.9/5
AMERICAN SYSTEMS has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About AMERICAN SYSTEMS's Customer Service
Address
14151 Park Meadow Drive Suite 500, Chantilly, VA 20151
Website
http://www.americansystems.com/
Phone Number
703-968-6300
AMERICAN SYSTEMS as an Employer
4.1/5
AMERICAN SYSTEMS has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AMERICAN SYSTEMS scored a 20 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of AMERICAN SYSTEMS would recommend the brand to a friend. ENPS measures how likely AMERICAN SYSTEMS employees would recommend working at AMERICAN SYSTEMS to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 61% | Promoters |
|---|---|
| 28% | Passive |
| 11% | Detractors |
