0
NPS
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American Thrift Store
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About American Thrift Store's Brand
American Thrift Store’s mission is to help shoppers buy quality household items and clothing including designer brand items at great prices.
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
American Thrift Store NPS
American Thrift Store's Net Promoter Score (NPS) is a 0 with 39% Promoters, 22% Passives, and 39% Detractors. Net Promoter Score tracks whether American Thrift Store's customers would recommend using the product based on a scale of -100 to 100.
American Thrift Store Overall NPS
| 39% | Promoters |
|---|---|
| 22% | Passives |
| 39% | Detractors |
American Thrift Store NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 25 | Sep 2022 | 25 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 -1 | Nov 2022 | -1 |
Jan 2023 -11 | Jan 2023 | -11 |
Feb 2023 -9 | Feb 2023 | -9 |
May 2023 -8 | May 2023 | -8 |
Jun 2023 0 | Jun 2023 | 0 |
Dec 2023 6 | Dec 2023 | 6 |
Jan 2024 0 | Jan 2024 | 0 |
Aug 2024 0 | Aug 2024 | 0 |
Oct 2024 6 | Oct 2024 | 6 |
Feb 2025 -1 | Feb 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Thrift Store NPS by Gender
American Thrift Store's NPS was rated -40 by Male customers on Comparably.
Male
-40
American Thrift Store's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
N/A
American Thrift Store's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
American Thrift Store NPS by Ethnicity
American Thrift Store's NPS was rated 17 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 17 | Caucasian | 17 |
American Thrift Store Customer Reviews
Out of the 4 American Thrift Store customer reviews 3 were positive and 1 was constructive. American Thrift Store customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
American Thrift Store Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of American Thrift Store users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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American Thrift Store Customer Loyalty Score by Gender
American Thrift Store's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
American Thrift Store Customer Loyalty Score by Ethnicity
American Thrift Store's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
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85
out of 100
Caucasian
American Thrift Store Product Quality
3.1/5
American Thrift Store has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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American Thrift Store Product Information
American Thrift Store’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Quick Insights into American Thrift Store Product Quality
American Thrift Store's Product Quality score was rated highest by Caucasian customers.
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Ranked American Thrift Store Product Quality the Highest
American Thrift Store Product Quality Score by Gender
American Thrift Store's Product Quality score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
American Thrift Store Product Quality Score by Ethnicity
American Thrift Store's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of American Thrift Store.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
American Thrift Store Pricing
American Thrift Store ROI & Value For Money
3.4/5
American Thrift Store has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into American Thrift Store ROI
American Thrift Store's ROI score was rated highest by Caucasian customers.
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Ranked American Thrift Store ROI the Highest
American Thrift Store ROI Score by Gender
American Thrift Store's ROI score was rated 2.1 by Male customers on Comparably.
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Male
2.1/5
Female
N/A
American Thrift Store ROI Score by Ethnicity
American Thrift Store's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of American Thrift Store.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
American Thrift Store Customer Satisfaction (CSAT)
American Thrift Store Customer Satisfaction (CSAT) Score
39 / 100
American Thrift Store has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
8%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
8%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into American Thrift Store Customer Satisfaction
American Thrift Store's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked American Thrift Store Customer Satisfaction the Highest
American Thrift Store Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
American Thrift Store's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
16%
American Thrift Store Customer Service
3.3/5
American Thrift Store has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About American Thrift Store's Customer Service
Address
330 S State Road 7, Hollywood, FL
Website
http://shopamericanthrift.com
Phone Number
(954) 962-4983
Quick Insights into American Thrift Store Customer Service
American Thrift Store's Customer Service score was rated highest by Caucasian customers.
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Ranked American Thrift Store Customer Service the Highest
American Thrift Store Customer Service Score by Gender
American Thrift Store's Customer Service score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
American Thrift Store Customer Service Score by Ethnicity
American Thrift Store's Customer Service score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of American Thrift Store.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
American Thrift Store as an Employer
Consumer vs. Employees
American Thrift Store scored a 0 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of American Thrift Store would recommend the brand to a friend. ENPS measures how likely American Thrift Store employees would recommend working at American Thrift Store to a friend.
Net Promoter Score
0
NPS Score
| 39% | Promoters |
|---|---|
| 22% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
