50
NPS
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Ana Data Consulting
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About Ana Data Consulting's Brand
Ana-Data is an Inc. 5000 full-service IT company providing custom software development, technology consulting, business automation, system integration, business intelligence, big data and data analytics solutions. Services we offer are built on our more than two decades of rich industry experience, technological competence and operational excellence. Our services are designed to help organizations efficiently and effectively address their business needs and challenges across multiple domains. Constant changes in the technology landscape, cost of software development and fastest time to market are some of the challenges businesses face today, Ana-Data's services and engagement models are structured to address every one of these challenges.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Ana Data Consulting NPS
Ana Data Consulting's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Ana Data Consulting's customers would recommend using the product based on a scale of -100 to 100.
Ana Data Consulting Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Ana Data Consulting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Feb 2024 50 | Feb 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ana Data Consulting Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ana Data Consulting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ana Data Consulting Product Quality
5/5
Ana Data Consulting has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ana Data Consulting's overall Product Quality score rated by its users and customers.
Ana Data Consulting Product Information
Ana Data Consulting’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://anadata.com/
- Company Size
- 51-200 Employees
Industry
Staffing and Recruiting
Ana Data Consulting Pricing
Ana Data Consulting ROI & Value For Money
5/5
Ana Data Consulting has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Ana Data Consulting Customer Satisfaction (CSAT)
Ana Data Consulting Customer Satisfaction (CSAT) Score
100 / 100
Ana Data Consulting has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ana Data Consulting Customer Service
5/5
Ana Data Consulting has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ana Data Consulting's overall Customer Service score rated by its users and customers.
About Ana Data Consulting's Customer Service
Address
30 Montgomery St, Jersey City, NJ 07302
Website
http://anadata.com/
Ana Data Consulting's Social Links
Ana Data Consulting as an Employer
3.7/5
Ana Data Consulting has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Ana Data Consulting scored a 50 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Ana Data Consulting would recommend the brand to a friend. ENPS measures how likely Ana Data Consulting employees would recommend working at Ana Data Consulting to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 37% | Promoters |
|---|---|
| 50% | Passive |
| 13% | Detractors |
