43
NPS
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Animal Jam
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About Animal Jam's Brand
Animal Jam is a safe and exciting online playground for kids who love animals and the outdoors. Players create and customize
Brand at a Glance
91%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Animal Jam NPS
Animal Jam's Net Promoter Score (NPS) is a 43 with 64% Promoters, 15% Passives, and 21% Detractors. Net Promoter Score tracks whether Animal Jam's customers would recommend using the product based on a scale of -100 to 100.
Animal Jam Overall NPS
| 64% | Promoters |
|---|---|
| 15% | Passives |
| 21% | Detractors |
Animal Jam NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Jan 2023 83 | Jan 2023 | 83 |
Mar 2023 85 | Mar 2023 | 85 |
May 2023 63 | May 2023 | 63 |
Aug 2023 60 | Aug 2023 | 60 |
Sep 2023 45 | Sep 2023 | 45 |
Dec 2023 49 | Dec 2023 | 49 |
Feb 2024 38 | Feb 2024 | 38 |
Feb 2026 43 | Feb 2026 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Animal Jam Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Animal Jam users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Animal Jam Product Quality
4/5
Animal Jam has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Animal Jam Product Information
Animal Jam’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://animaljam.com/
- Company Size
- 1-10 Employees
Industry
Tech
Consumer Services
Sports & Entertainment
Animal Jam Pricing
Animal Jam ROI & Value For Money
3.8/5
Animal Jam has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Animal Jam Customer Satisfaction (CSAT)
Animal Jam Customer Satisfaction (CSAT) Score
84 / 100
Animal Jam has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
42%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Animal Jam Customer Service
4/5
Animal Jam has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Animal Jam's Customer Service
Address
PO Box 3624, Salt Lake City, UT
Website
http://animaljam.com/
Animal Jam as an Employer
Consumer vs. Employees
Animal Jam scored a 43 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Animal Jam would recommend the brand to a friend. ENPS measures how likely Animal Jam employees would recommend working at Animal Jam to a friend.
Net Promoter Score
43
NPS Score
| 64% | Promoters |
|---|---|
| 15% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
