19
NPS
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AON SERVICE CORPORATION
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About AON SERVICE CORPORATION's Brand
Brand at a Glance
72%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
AON SERVICE CORPORATION NPS
AON SERVICE CORPORATION's Net Promoter Score (NPS) is a 19 with 46% Promoters, 27% Passives, and 27% Detractors. Net Promoter Score tracks whether AON SERVICE CORPORATION's customers would recommend using the product based on a scale of -100 to 100.
AON SERVICE CORPORATION Overall NPS
| 46% | Promoters |
|---|---|
| 27% | Passives |
| 27% | Detractors |
AON SERVICE CORPORATION NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Feb 2022 0 | Feb 2022 | 0 |
Jan 2023 -17 | Jan 2023 | -17 |
May 2023 -15 | May 2023 | -15 |
Jun 2023 0 | Jun 2023 | 0 |
Dec 2023 -11 | Dec 2023 | -11 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 0 | Mar 2024 | 0 |
Jun 2024 8 | Jun 2024 | 8 |
Sep 2024 16 | Sep 2024 | 16 |
Feb 2025 22 | Feb 2025 | 22 |
May 2025 19 | May 2025 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AON SERVICE CORPORATION Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of AON SERVICE CORPORATION users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AON SERVICE CORPORATION Product Quality
3.9/5
AON SERVICE CORPORATION has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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AON SERVICE CORPORATION Product Information
AON SERVICE CORPORATION’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.aon.com/
- Company Size
- 10,000+ Employees
Industry
Tech
AON SERVICE CORPORATION Pricing
AON SERVICE CORPORATION ROI & Value For Money
3.9/5
AON SERVICE CORPORATION has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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AON SERVICE CORPORATION Customer Satisfaction (CSAT)
AON SERVICE CORPORATION Customer Satisfaction (CSAT) Score
72 / 100
AON SERVICE CORPORATION has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
27%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
9%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AON SERVICE CORPORATION Customer Service
3.9/5
AON SERVICE CORPORATION has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About AON SERVICE CORPORATION's Customer Service
Address
Chicago, IL 60601
Website
https://www.aon.com/
AON SERVICE CORPORATION as an Employer
2.8/5
AON SERVICE CORPORATION has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of AON SERVICE CORPORATION
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
AON SERVICE CORPORATION scored a 19 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of AON SERVICE CORPORATION would recommend the brand to a friend. ENPS measures how likely AON SERVICE CORPORATION employees would recommend working at AON SERVICE CORPORATION to a friend.
Net Promoter Score
19
NPS Score
| 46% | Promoters |
|---|---|
| 27% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 27% | Promoters |
|---|---|
| 23% | Passive |
| 50% | Detractors |
