They don't care about the technicians AT ALL. They genuinely lose no sleep over the fact that we can't afford to eat or feed our families in the winter. They never have products and they lie to customers. Miserable experience.
Why do you feel undervalued and what would make you feel better about your compensation?
They literally don't care. Broken promises and lies, over it.
What does the leadership team need to get better at?
Absolutely everything. More importantly, they should take better care of their employees, the technicians are treated like trash, while people at the top reap the benefits.
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