34
NPS
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Arcturus Therapeutics
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About Arcturus Therapeutics' Brand
Arcturus Therapeutics is a preclinical drug delivery and nucleic acid medicines company.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Arcturus Therapeutics NPS
Arcturus Therapeutics's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Arcturus Therapeutics's customers would recommend using the product based on a scale of -100 to 100.
Arcturus Therapeutics Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Arcturus Therapeutics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Apr 2023 33 | Apr 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arcturus Therapeutics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Arcturus Therapeutics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arcturus Therapeutics Product Quality
5/5
Arcturus Therapeutics has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arcturus Therapeutics' overall Product Quality score rated by its users and customers.
Arcturus Therapeutics Product Information
Arcturus Therapeutics’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.arcturusrx.com
- Company Size
- 51-200 Employees
Industry
Biotech and Pharmaceuticals
Arcturus Therapeutics Pricing
Arcturus Therapeutics ROI & Value For Money
5/5
Arcturus Therapeutics has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arcturus Therapeutics' overall ROI score rated by its users and customers.
Arcturus Therapeutics Customer Satisfaction (CSAT)
Arcturus Therapeutics Customer Satisfaction (CSAT) Score
100 / 100
Arcturus Therapeutics has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arcturus Therapeutics Customer Service
5/5
Arcturus Therapeutics has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arcturus Therapeutics' overall Customer Service score rated by its users and customers.
About Arcturus Therapeutics's Customer Service
Address
10628 Science Center Drive, Suite 250, San Diego, CA 92121
Website
http://www.arcturusrx.com
Phone Number
(858) 900-2660
Arcturus Therapeutics's Social Links
Arcturus Therapeutics as an Employer
4.5/5
Arcturus Therapeutics has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Arcturus Therapeutics scored a 34 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Arcturus Therapeutics would recommend the brand to a friend. ENPS measures how likely Arcturus Therapeutics employees would recommend working at Arcturus Therapeutics to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
