-34
NPS
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Area Wide Protective
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About Area Wide Protective's Brand
A Kent, Ohio-based provider of outsourced traffic management solutions
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Area Wide Protective NPS
Area Wide Protective's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Area Wide Protective's customers would recommend using the product based on a scale of -100 to 100.
Area Wide Protective Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Area Wide Protective NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Feb 2023 -33 | Feb 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Area Wide Protective Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Area Wide Protective users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Area Wide Protective Product Quality
1.5/5
Area Wide Protective has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Area Wide Protective's overall Product Quality score rated by its users and customers.
Area Wide Protective Product Information
Area Wide Protective’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Hardware and Devices
Area Wide Protective Pricing
Area Wide Protective ROI & Value For Money
1.5/5
Area Wide Protective has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Area Wide Protective's overall ROI score rated by its users and customers.
Area Wide Protective Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Area Wide Protective Customer Service
1.5/5
Area Wide Protective has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Area Wide Protective's overall Customer Service score rated by its users and customers.
About Area Wide Protective's Customer Service
Address
Kent, OH
Website
http://www.awptrafficsafety.com/
Phone Number
(330) 644-0027
Area Wide Protective as an Employer
2.5/5
Area Wide Protective has a 2.5/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Area Wide Protective scored a -34 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Area Wide Protective would recommend the brand to a friend. ENPS measures how likely Area Wide Protective employees would recommend working at Area Wide Protective to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 32% | Promoters |
|---|---|
| 19% | Passive |
| 49% | Detractors |
