34
NPS
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Arixa Capital
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About Arixa Capital's Brand
Real estate non-bank lending and investment management
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Arixa Capital NPS
Arixa Capital's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Arixa Capital's customers would recommend using the product based on a scale of -100 to 100.
Arixa Capital Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Arixa Capital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Nov 2022 33 | Nov 2022 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arixa Capital Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Arixa Capital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arixa Capital Product Quality
3.2/5
Arixa Capital has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Arixa Capital's overall Product Quality score rated by its users and customers.
Arixa Capital Product Information
Arixa Capital’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://arixacapital.com/
- Company Size
- 11-50 Employees
Industry
Real Estate
Arixa Capital Pricing
Arixa Capital ROI & Value For Money
2.7/5
Arixa Capital has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Arixa Capital's overall ROI score rated by its users and customers.
Arixa Capital Customer Satisfaction (CSAT)
Arixa Capital Customer Satisfaction (CSAT) Score
67 / 100
Arixa Capital has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arixa Capital Customer Service
2.7/5
Arixa Capital has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Arixa Capital's overall Customer Service score rated by its users and customers.
About Arixa Capital's Customer Service
Address
10960 Wilshire Blvd Ste 1050, Los Angeles, CA 90024
Website
http://arixacapital.com/
Phone Number
3104289109
Arixa Capital's Social Links
Arixa Capital as an Employer
3.8/5
Arixa Capital has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Arixa Capital scored a 34 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Arixa Capital would recommend the brand to a friend. ENPS measures how likely Arixa Capital employees would recommend working at Arixa Capital to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 75% | Promoters |
|---|---|
| 8% | Passive |
| 17% | Detractors |
