20
NPS
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Aronson LLC
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About Aronson LLC's Brand
Aronson LLC provides a comprehensive platform of assurance, tax, and consulting solutions to today's most active industry sectors and successful individuals.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Aronson LLC NPS
Aronson LLC's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Aronson LLC's customers would recommend using the product based on a scale of -100 to 100.
Aronson LLC Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Aronson LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Jul 2022 0 | Jul 2022 | 0 |
May 2023 0 | May 2023 | 0 |
Dec 2023 20 | Dec 2023 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aronson LLC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Aronson LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aronson LLC Product Quality
4.1/5
Aronson LLC has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Aronson LLC's overall Product Quality score rated by its users and customers.
Aronson LLC Product Information
Aronson LLC’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.aronsonllc.com/
- Company Size
- 201-500 Employees
Industry
Accounting
Aronson LLC Pricing
Aronson LLC ROI & Value For Money
3.8/5
Aronson LLC has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Aronson LLC's overall ROI score rated by its users and customers.
Aronson LLC Customer Satisfaction (CSAT)
Aronson LLC Customer Satisfaction (CSAT) Score
100 / 100
Aronson LLC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aronson LLC Customer Service
3.9/5
Aronson LLC has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Aronson LLC's Customer Service
Address
805 King Farm Boulevard, Rockville, MD 20850
Website
http://www.aronsonllc.com/
Phone Number
3012316200
Aronson LLC's Social Links
Aronson LLC as an Employer
3.4/5
Aronson LLC has a 3.4/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Aronson LLC scored a 20 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Aronson LLC would recommend the brand to a friend. ENPS measures how likely Aronson LLC employees would recommend working at Aronson LLC to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
