-100
NPS
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Arpin Van Lines
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About Arpin Van Lines' Brand
Arpin Van Lines
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Arpin Van Lines NPS
Arpin Van Lines's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Arpin Van Lines's customers would recommend using the product based on a scale of -100 to 100.
Arpin Van Lines Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Arpin Van Lines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arpin Van Lines Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Arpin Van Lines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arpin Van Lines Product Quality
1.5/5
Arpin Van Lines has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arpin Van Lines' overall Product Quality score rated by its users and customers.
Arpin Van Lines Product Information
Arpin Van Lines’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.arpin.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Travel
Arpin Van Lines Pricing
Arpin Van Lines ROI & Value For Money
1.5/5
Arpin Van Lines has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arpin Van Lines' overall ROI score rated by its users and customers.
Arpin Van Lines Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arpin Van Lines Customer Service
1.5/5
Arpin Van Lines has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arpin Van Lines' overall Customer Service score rated by its users and customers.
About Arpin Van Lines's Customer Service
Address
99 James P. Murphy Hwy., West Warwick, RI
Website
http://www.arpin.com
Phone Number
(401) 822-5290
Arpin Van Lines as an Employer
4.6/5
Arpin Van Lines has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Arpin Van Lines scored a -100 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Arpin Van Lines would recommend the brand to a friend. ENPS measures how likely Arpin Van Lines employees would recommend working at Arpin Van Lines to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
