0
NPS
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Arrivalist
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About Arrivalist's Brand
Delivering special offers to users who are visiting a market without spending money on ad impressions delivered to locals.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Arrivalist NPS
Arrivalist's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Arrivalist's customers would recommend using the product based on a scale of -100 to 100.
Arrivalist Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Arrivalist NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arrivalist Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Arrivalist users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arrivalist Product Quality
3.2/5
Arrivalist has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Arrivalist's overall Product Quality score rated by its users and customers.
Arrivalist Product Information
Arrivalist’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.arrivalist.com/
- Company Size
- 1-10 Employees
Arrivalist Pricing
Arrivalist ROI & Value For Money
3.5/5
Arrivalist has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arrivalist's overall ROI score rated by its users and customers.
Arrivalist Customer Satisfaction (CSAT)
Arrivalist Customer Satisfaction (CSAT) Score
50 / 100
Arrivalist has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arrivalist Customer Service
3.7/5
Arrivalist has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Arrivalist's Customer Service
Address
POBOX 230199, New York City, NY 10023
Website
http://www.arrivalist.com/
Phone Number
+1 (646) 964-5221
Arrivalist as an Employer
3.8/5
Arrivalist has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Arrivalist scored a 0 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Arrivalist would recommend the brand to a friend. ENPS measures how likely Arrivalist employees would recommend working at Arrivalist to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 33% | Promoters |
|---|---|
| 42% | Passive |
| 25% | Detractors |
