34
NPS
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Arthur Lawrence
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About Arthur Lawrence's Brand
Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and implementations.
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3/5
Customer Service
Arthur Lawrence NPS
Arthur Lawrence's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Arthur Lawrence's customers would recommend using the product based on a scale of -100 to 100.
Arthur Lawrence Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Arthur Lawrence NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
Mar 2024 33 | Mar 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arthur Lawrence Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Arthur Lawrence users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arthur Lawrence Product Quality
3/5
Arthur Lawrence has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Arthur Lawrence Product Information
Arthur Lawrence’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Consulting
Arthur Lawrence Pricing
Arthur Lawrence ROI & Value For Money
3.3/5
Arthur Lawrence has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Arthur Lawrence Customer Satisfaction (CSAT)
Arthur Lawrence Customer Satisfaction (CSAT) Score
33 / 100
Arthur Lawrence has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arthur Lawrence Customer Service
3/5
Arthur Lawrence has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Arthur Lawrence's Customer Service
Address
11601 Wilshire Blvd 5th Floor, Los Angeles, CA 90025
Website
https://www.arthurlawrence.net
Phone Number
(213)493-6482
Arthur Lawrence's Social Links
Arthur Lawrence as an Employer
4.2/5
Arthur Lawrence has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Arthur Lawrence scored a 34 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Arthur Lawrence would recommend the brand to a friend. ENPS measures how likely Arthur Lawrence employees would recommend working at Arthur Lawrence to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 53% | Promoters |
|---|---|
| 20% | Passive |
| 27% | Detractors |
