-7
NPS
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AssetMark
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About AssetMark's Brand
AssetMark, Inc. is an investment adviser registered with the Securities and Exchange Commission.
Brand at a Glance
71%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
AssetMark NPS
AssetMark's Net Promoter Score (NPS) is a -7 with 36% Promoters, 21% Passives, and 43% Detractors. Net Promoter Score tracks whether AssetMark's customers would recommend using the product based on a scale of -100 to 100.
AssetMark Overall NPS
| 36% | Promoters |
|---|---|
| 21% | Passives |
| 43% | Detractors |
AssetMark NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -11 | Dec 2023 | -11 |
Feb 2024 -8 | Feb 2024 | -8 |
Mar 2024 6 | Mar 2024 | 6 |
Apr 2024 5 | Apr 2024 | 5 |
Jun 2024 12 | Jun 2024 | 12 |
Jul 2024 5 | Jul 2024 | 5 |
Oct 2024 10 | Oct 2024 | 10 |
Nov 2024 15 | Nov 2024 | 15 |
Dec 2024 4 | Dec 2024 | 4 |
Sep 2025 0 | Sep 2025 | 0 |
Apr 2026 -3 | Apr 2026 | -3 |
Nov 2026 -8 | Nov 2026 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AssetMark NPS by Gender
AssetMark's NPS was rated -14 by Male customers on Comparably.
Male
-14
AssetMark's NPS was rated -14 by Male customers on Comparably.
24%
Promoters
38%
Passives
38%
Detractors
Female
N/A
AssetMark's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
AssetMark NPS by Ethnicity
AssetMark's NPS was rated -17 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -17 | Caucasian | -17 |
AssetMark NPS by Age
AssetMark's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
AssetMark NPS by Usage
AssetMark's NPS was rated 0 points by customers who have used AssetMark's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
AssetMark Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of AssetMark users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AssetMark Customer Loyalty Score by Gender
AssetMark's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of AssetMark.
Male
78%
Yes
Female
N/A
Yes
AssetMark Customer Loyalty Score by Ethnicity
AssetMark's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AssetMark.
70
out of 100
Caucasian
AssetMark Customer Loyalty Score by Age
AssetMark's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of AssetMark.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
66+ 40% | 66+ | 40% |
AssetMark Customer Loyalty Score by Usage
AssetMark's Customer Loyalty score was rated 70% by customers who have used AssetMark's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AssetMark Product Quality
3.3/5
AssetMark has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock AssetMark's overall Product Quality score rated by its users and customers.
AssetMark Product Information
AssetMark’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.assetmark.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Small Business Services
Quick Insights into AssetMark Product Quality
AssetMark's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked AssetMark's Product Quality.
Ranked AssetMark Product Quality the Highest
Ranked AssetMark Product Quality the Lowest
AssetMark Product Quality Score by Gender
AssetMark's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of AssetMark.
Male
3.5/5
Female
N/A
AssetMark Product Quality Score by Ethnicity
AssetMark's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AssetMark.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
AssetMark Product Quality Score by Age
AssetMark's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of AssetMark.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.5 | 46-50 | 3.5 |
66+ 2 | 66+ | 2 |
AssetMark Product Quality Score by Usage
AssetMark's Product Quality score was rated 2.3 stars by customers who have used AssetMark's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
AssetMark Pricing
AssetMark ROI & Value For Money
3.1/5
AssetMark has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock AssetMark's overall ROI score rated by its users and customers.
Quick Insights into AssetMark ROI
AssetMark's ROI score was rated highest by customers ages 46-50, and rated lowest by customers ages 66+.
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Ranked AssetMark ROI the Highest
Ranked AssetMark ROI the Lowest
AssetMark ROI Score by Gender
AssetMark's ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of AssetMark.
Male
3/5
Female
N/A
AssetMark ROI Score by Ethnicity
AssetMark's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AssetMark.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
AssetMark ROI Score by Age
AssetMark's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of AssetMark.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.3 | 46-50 | 3.3 |
66+ 2.1 | 66+ | 2.1 |
AssetMark ROI Score by Usage
AssetMark's ROI score was rated 3 stars by customers who have used AssetMark's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
AssetMark Customer Satisfaction (CSAT)
AssetMark Customer Satisfaction (CSAT) Score
48 / 100
AssetMark has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
16%
Neither Satisfied nor Dissatisfied
26%
Dissatisfied
10%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AssetMark Customer Satisfaction
AssetMark's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked AssetMark's Customer Satisfaction.
Ranked AssetMark Customer Satisfaction the Highest
AssetMark Customer Satisfaction Score by Gender
AssetMark's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AssetMark.
50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
AssetMark Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
AssetMark's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AssetMark.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
AssetMark Customer Service
3.2/5
AssetMark has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock AssetMark's overall Customer Service score rated by its users and customers.
About AssetMark's Customer Service
Address
1655 Grant Street, 10th Floor, Concord, CA
Website
http://www.assetmark.com/
Phone Number
1(800)822-4227
Quick Insights into AssetMark Customer Service
AssetMark's Customer Service score was rated highest by customers who have used AssetMark's products/services for 5 to 10 Years, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked AssetMark's Customer Service score.
Ranked AssetMark Customer Service the Highest
Ranked AssetMark Customer Service the Lowest
AssetMark Customer Service Score by Gender
AssetMark's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of AssetMark.
Male
3/5
Female
N/A
AssetMark Customer Service Score by Ethnicity
AssetMark's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AssetMark.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
AssetMark Customer Service Score by Age
AssetMark's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of AssetMark.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.1 | 46-50 | 3.1 |
66+ 2.3 | 66+ | 2.3 |
AssetMark Customer Service Score by Usage
AssetMark's Customer Service score was rated 3.3 stars by customers who have used AssetMark's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
AssetMark as an Employer
3.3/5
AssetMark has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
AssetMark scored a -7 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of AssetMark would recommend the brand to a friend. ENPS measures how likely AssetMark employees would recommend working at AssetMark to a friend.
Net Promoter Score
-7
NPS Score
| 36% | Promoters |
|---|---|
| 21% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 27% | Promoters |
|---|---|
| 18% | Passive |
| 55% | Detractors |
