23
NPS
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Athletico
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About Athletico's Brand
An Oak Brook, Ill.-based portfolio company of Harvest Partners
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Athletico NPS
Athletico's Net Promoter Score (NPS) is a 23 with 54% Promoters, 15% Passives, and 31% Detractors. Net Promoter Score tracks whether Athletico's customers would recommend using the product based on a scale of -100 to 100.
Athletico Overall NPS
| 54% | Promoters |
|---|---|
| 15% | Passives |
| 31% | Detractors |
Athletico NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 29 | Jan 2024 | 29 |
Mar 2024 24 | Mar 2024 | 24 |
Apr 2024 28 | Apr 2024 | 28 |
Jun 2024 25 | Jun 2024 | 25 |
Jul 2024 27 | Jul 2024 | 27 |
Aug 2024 27 | Aug 2024 | 27 |
Sep 2024 29 | Sep 2024 | 29 |
Nov 2024 24 | Nov 2024 | 24 |
Dec 2024 26 | Dec 2024 | 26 |
Jan 2025 26 | Jan 2025 | 26 |
Sep 2025 25 | Sep 2025 | 25 |
Dec 2025 23 | Dec 2025 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Athletico NPS by Gender
Female customers rated Athletico's NPS 34 points higher than Male customers.
Male
33
Athletico's NPS was rated 33 by Male customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
Female
67
Athletico's NPS was rated 67 by Female customers on Comparably.
78%
Promoters
11%
Passives
11%
Detractors
Athletico NPS by Ethnicity
Athletico's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 49 | Caucasian | 49 |
African American/Black 25 | African American/Black | 25 |
Athletico NPS by Age
Athletico's NPS was rated 0 points by customers ages 46-50 on Comparably.
Athletico NPS by Usage
Athletico's NPS was rated the highest by customers who have used Athletico's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
Athletico Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Athletico users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Athletico Customer Loyalty Score by Gender
Male customers rated Athletico's Customer Loyalty score 15% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Athletico.
Male
85%
Yes
Female
70%
Yes
Athletico Customer Loyalty Score by Ethnicity
Athletico's Customer Loyalty score was rated 78% by both African American/Black and Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Athletico.
78
out of 100
Caucasian
78
out of 100
African American/Black
Athletico Customer Loyalty Score by Age
Athletico's Customer Loyalty score was rated 78% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Athletico.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 78% | 46-50 | 78% |
Athletico Customer Loyalty Score by Usage
Athletico's Customer Loyalty score was rated the highest by customers who have used Athletico's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Athletico Customer Loyalty Score by Industry
Athletico's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Athletico Product Quality
3.4/5
Athletico has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Athletico Product Information
Athletico’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Athletico's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Athletico the lowest at 3.
- Website
- http://www.athletico.com/
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Quick Insights into Athletico Product Quality
Athletico's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Athletico Product Quality the Highest
Ranked Athletico Product Quality the Lowest
Athletico Product Quality Score by Gender
Female customers rated Athletico's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Athletico.
Male
3.9/5
Female
4/5
Athletico Product Quality Score by Ethnicity
Athletico's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Athletico.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
African American/Black 3.6 | African American/Black | 3.6 |
Athletico Product Quality Score by Age
Athletico's Product Quality score was rated 3 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Athletico.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3 | 46-50 | 3 |
Athletico Product Quality Score by Usage
Athletico's Product Quality score was rated the highest by customers who have used Athletico's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Athletico Product Quality Score by Industry
Athletico's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Athletico Pricing
Athletico ROI & Value For Money
3.7/5
Athletico has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Athletico Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Athletico.
Quick Insights into Athletico ROI
Athletico's ROI score was rated highest by Caucasian customers, and rated lowest by customers from the Tech industry.
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Ranked Athletico ROI the Highest
Ranked Athletico ROI the Lowest
Athletico ROI Score by Gender
Male customers rated Athletico's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Athletico.
Male
4.1/5
Female
3.9/5
Athletico ROI Score by Ethnicity
Athletico's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Athletico.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
African American/Black 3.7 | African American/Black | 3.7 |
Athletico ROI Score by Age
Athletico's ROI score was rated 2.9 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Athletico.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.9 | 46-50 | 2.9 |
Athletico ROI Score by Usage
Athletico's ROI score was rated the highest by customers who have used Athletico's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Athletico ROI Score by Industry
Athletico's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Athletico Customer Satisfaction (CSAT)
Athletico Customer Satisfaction (CSAT) Score
57 / 100
Athletico has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
18%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
6%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Athletico Customer Satisfaction
Athletico's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Athletico's Customer Satisfaction.
Ranked Athletico Customer Satisfaction the Highest
Ranked Athletico Customer Satisfaction the Lowest
Athletico Customer Satisfaction Score by Gender
Female customers rated Athletico's Customer Satisfaction score 12 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Athletico.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
78 / 100
FemaleVery Satisfied | 56% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 22% |
Athletico Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Athletico's Customer Satisfaction (CSAT) score was rated 86% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Athletico.
86 / 100
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
CSAT according to African American/Black
Athletico's Customer Satisfaction (CSAT) score was rated 66% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Athletico.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
Athletico Customer Satisfaction Score by Age
Athletico's Customer Satisfaction score was rated 50 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Athletico.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 50% |
Athletico Customer Satisfaction Score by Usage
Athletico's Customer Satisfaction score was rated 71 points by customers who have used Athletico's products/services for Less than 1 Year.
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Athletico Customer Satisfaction Score by Industry
Athletico's Customer Satisfaction score was rated 50 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Athletico Customer Satisfaction Score by Industry",
"text": "Athletico's Customer Satisfaction score was rated 50 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Athletico's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
]
}Athletico Customer Service
3.8/5
Athletico has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Athletico's overall Customer Service score rated by its users and customers.
About Athletico's Customer Service
Address
625 Enterprise Drive, Oak Brook, IL
Website
http://www.athletico.com/
Phone Number
(630) 575-6200
Quick Insights into Athletico Customer Service
Athletico's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Athletico's Customer Service score.
Ranked Athletico Customer Service the Highest
Ranked Athletico Customer Service the Lowest
Athletico Customer Service Score by Gender
Male customers rated Athletico's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Athletico.
Male
4.1/5
Female
4/5
Athletico Customer Service Score by Ethnicity
Athletico's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Athletico.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
African American/Black 3.7 | African American/Black | 3.7 |
Athletico Customer Service Score by Age
Athletico's Customer Service score was rated 2.9 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Athletico.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2.9 | 46-50 | 2.9 |
Athletico Customer Service Score by Usage
Athletico's Customer Service score was rated the highest by customers who have used Athletico's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Athletico Customer Service Score by Industry
Athletico's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Athletico as an Employer
2.9/5
Athletico has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Athletico scored a 23 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Athletico would recommend the brand to a friend. ENPS measures how likely Athletico employees would recommend working at Athletico to a friend.
Net Promoter Score
23
NPS Score
| 54% | Promoters |
|---|---|
| 15% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 25% | Promoters |
|---|---|
| 30% | Passive |
| 45% | Detractors |
