-20
NPS
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Atlantic Health
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About Atlantic Health's Brand
Brand at a Glance
64%
Customer Loyalty
2.4/5
Product Quality
2.1/5
Pricing
2.3/5
Customer Service
Atlantic Health CMO
Valerie Simon
Valerie Simon serves as the Chief Marketing Officer of Atlantic Health. Valerie started at Atlantic Health in July of 2016. Valerie currently resides in Greater New York City Area.
Atlantic Health NPS
Atlantic Health's Net Promoter Score (NPS) is a -20 with 33% Promoters, 14% Passives, and 53% Detractors. Net Promoter Score tracks whether Atlantic Health's customers would recommend using the product based on a scale of -100 to 100.
Atlantic Health Overall NPS
| 33% | Promoters |
|---|---|
| 14% | Passives |
| 53% | Detractors |
Atlantic Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
May 2022 100 | May 2022 | 100 |
Oct 2022 33 | Oct 2022 | 33 |
Feb 2023 25 | Feb 2023 | 25 |
Mar 2023 17 | Mar 2023 | 17 |
May 2023 0 | May 2023 | 0 |
Sep 2023 11 | Sep 2023 | 11 |
Oct 2023 0 | Oct 2023 | 0 |
Mar 2024 -1 | Mar 2024 | -1 |
Jul 2024 -8 | Jul 2024 | -8 |
Dec 2024 -15 | Dec 2024 | -15 |
Apr 2025 -20 | Apr 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Atlantic Health Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Atlantic Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Atlantic Health Product Quality
2.4/5
Atlantic Health has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Atlantic Health Product Information
Atlantic Health’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Hospital & Health Care
Atlantic Health Pricing
Atlantic Health ROI & Value For Money
2.1/5
Atlantic Health has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Atlantic Health Customer Satisfaction (CSAT)
Atlantic Health Customer Satisfaction (CSAT) Score
42 / 100
Atlantic Health has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
21%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
14%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Atlantic Health Customer Service
2.3/5
Atlantic Health has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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Atlantic Health as an Employer
2.6/5
Atlantic Health has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Atlantic Health scored a -20 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Atlantic Health would recommend the brand to a friend. ENPS measures how likely Atlantic Health employees would recommend working at Atlantic Health to a friend.
Net Promoter Score
-20
NPS Score
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 11% | Promoters |
|---|---|
| 11% | Passive |
| 78% | Detractors |
