-100
NPS
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Aurora Diagnostics
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About Aurora Diagnostics' Brand
Aurora Diagnostics is a specialized laboratory company dedicated to providing unsurpassed diagnostic, prognostic, and therapeutic.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Aurora Diagnostics NPS
Aurora Diagnostics's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Aurora Diagnostics's customers would recommend using the product based on a scale of -100 to 100.
Aurora Diagnostics Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Aurora Diagnostics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aurora Diagnostics Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Aurora Diagnostics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aurora Diagnostics Product Quality
2.5/5
Aurora Diagnostics has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aurora Diagnostics' overall Product Quality score rated by its users and customers.
Aurora Diagnostics Product Information
Aurora Diagnostics’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.auroradx.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Aurora Diagnostics Pricing
Aurora Diagnostics ROI & Value For Money
3.5/5
Aurora Diagnostics has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aurora Diagnostics' overall ROI score rated by its users and customers.
Aurora Diagnostics Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aurora Diagnostics Customer Service
3.5/5
Aurora Diagnostics has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aurora Diagnostics' overall Customer Service score rated by its users and customers.
About Aurora Diagnostics's Customer Service
Address
11025 RCA Center Drive, Suite 300, West Palm Beach, FL
Website
http://www.auroradx.com
Phone Number
15616264530
Aurora Diagnostics as an Employer
3.2/5
Aurora Diagnostics has a 3.2/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Aurora Diagnostics scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Aurora Diagnostics would recommend the brand to a friend. ENPS measures how likely Aurora Diagnostics employees would recommend working at Aurora Diagnostics to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
