-7
NPS
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Advocate Aurora Health
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About Advocate Aurora Health's Brand
Brand at a Glance
70%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Advocate Aurora Health CMO
Advocate Aurora Health NPS
Advocate Aurora Health's Net Promoter Score (NPS) is a -7 with 40% Promoters, 13% Passives, and 47% Detractors. Net Promoter Score tracks whether Advocate Aurora Health's customers would recommend using the product based on a scale of -100 to 100.
Advocate Aurora Health Overall NPS
| 40% | Promoters |
|---|---|
| 13% | Passives |
| 47% | Detractors |
Advocate Aurora Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -1 | Apr 2024 | -1 |
May 2024 -2 | May 2024 | -2 |
Jun 2024 -2 | Jun 2024 | -2 |
Jul 2024 -4 | Jul 2024 | -4 |
Aug 2024 -7 | Aug 2024 | -7 |
Sep 2024 -5 | Sep 2024 | -5 |
Dec 2024 -3 | Dec 2024 | -3 |
Jan 2025 -3 | Jan 2025 | -3 |
Feb 2025 -4 | Feb 2025 | -4 |
May 2025 -6 | May 2025 | -6 |
Dec 2025 -6 | Dec 2025 | -6 |
Jan 2026 -6 | Jan 2026 | -6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Advocate Aurora Health NPS by Gender
Female customers rated Advocate Aurora Health's NPS 82 points higher than Male customers.
Male
-100
Advocate Aurora Health's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-18
Advocate Aurora Health's NPS was rated -18 by Female customers on Comparably.
38%
Promoters
6%
Passives
56%
Detractors
Advocate Aurora Health NPS by Ethnicity
Advocate Aurora Health's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
African American/Black -50 | African American/Black | -50 |
Other -67 | Other | -67 |
Advocate Aurora Health NPS by Age
Advocate Aurora Health's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Advocate Aurora Health NPS by Usage
Advocate Aurora Health's NPS was rated the highest by customers who have used Advocate Aurora Health's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
Over 10 Years -35 | Over 10 Years | -35 |
Advocate Aurora Health Customer Reviews
Out of the 4 Advocate Aurora Health customer reviews 0 were positive and 4 were constructive. Advocate Aurora Health customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Advocate Aurora Health Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Advocate Aurora Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Advocate Aurora Health Customer Loyalty Score by Gender
Female customers rated Advocate Aurora Health's Customer Loyalty score 5% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Advocate Aurora Health.
Male
70%
Yes
Female
75%
Yes
Advocate Aurora Health Customer Loyalty Score by Ethnicity
Advocate Aurora Health's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Advocate Aurora Health.
74
out of 100
Caucasian
78
out of 100
African American/Black
70
out of 100
Other
Advocate Aurora Health Customer Loyalty Score by Age
Advocate Aurora Health's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Advocate Aurora Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 55% | 46-50 | 55% |
51-55 70% | 51-55 | 70% |
56-60 100% | 56-60 | 100% |
66+ 74% | 66+ | 74% |
Advocate Aurora Health Customer Loyalty Score by Usage
Advocate Aurora Health's Customer Loyalty score was rated the highest by customers who have used Advocate Aurora Health's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Advocate Aurora Health Customer Loyalty Score by Industry
Advocate Aurora Health's Customer Loyalty score was rated 78% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Advocate Aurora Health Product Quality
2.8/5
Advocate Aurora Health has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Advocate Aurora Health Product Information
Advocate Aurora Health’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Advocate Aurora Health's product the highest.
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Advocate Aurora Health Product Quality
Advocate Aurora Health's Product Quality score was rated highest by customers ages 56-60, and rated lowest by Male customers.
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Ranked Advocate Aurora Health Product Quality the Highest
Ranked Advocate Aurora Health Product Quality the Lowest
Advocate Aurora Health Product Quality Score by Gender
Female customers rated Advocate Aurora Health's Product Quality score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Advocate Aurora Health.
Male
1.5/5
Female
2.9/5
Advocate Aurora Health Product Quality Score by Ethnicity
Advocate Aurora Health's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Advocate Aurora Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 2.4 | African American/Black | 2.4 |
Other 2.8 | Other | 2.8 |
Advocate Aurora Health Product Quality Score by Age
Advocate Aurora Health's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Advocate Aurora Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2 | 46-50 | 2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 4.3 | 56-60 | 4.3 |
66+ 2.4 | 66+ | 2.4 |
Advocate Aurora Health Product Quality Score by Usage
Advocate Aurora Health's Product Quality score was rated the highest by customers who have used Advocate Aurora Health's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Advocate Aurora Health Product Quality Score by Industry
Advocate Aurora Health's Product Quality score was rated 2.4 stars by Healthcare, Hospitals and Medicine industry customers.
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Advocate Aurora Health Pricing
Advocate Aurora Health ROI & Value For Money
2.8/5
Advocate Aurora Health has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Advocate Aurora Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Advocate Aurora Health ROI
Advocate Aurora Health's ROI score was rated highest by customers ages 56-60, and rated lowest by customers ages 46-50.
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Ranked Advocate Aurora Health ROI the Highest
Ranked Advocate Aurora Health ROI the Lowest
Advocate Aurora Health ROI Score by Gender
Female customers rated Advocate Aurora Health's ROI score 1 stars higher than Male customers.
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Male
1.6/5
Female
2.6/5
Advocate Aurora Health ROI Score by Ethnicity
Advocate Aurora Health's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Advocate Aurora Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 2.2 | African American/Black | 2.2 |
Other 2 | Other | 2 |
Advocate Aurora Health ROI Score by Age
Advocate Aurora Health's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Advocate Aurora Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
56-60 4.1 | 56-60 | 4.1 |
66+ 2 | 66+ | 2 |
Advocate Aurora Health ROI Score by Usage
Advocate Aurora Health's ROI score was rated the highest by customers who have used Advocate Aurora Health's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Advocate Aurora Health ROI Score by Industry
Advocate Aurora Health's ROI score was rated 2.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Advocate Aurora Health Customer Satisfaction (CSAT)
Advocate Aurora Health Customer Satisfaction (CSAT) Score
49 / 100
Advocate Aurora Health has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
26%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
16%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Advocate Aurora Health Customer Satisfaction
Advocate Aurora Health's Customer Satisfaction score was rated highest by customers who have used Advocate Aurora Health's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Advocate Aurora Health Customer Satisfaction the Highest
Ranked Advocate Aurora Health Customer Satisfaction the Lowest
Advocate Aurora Health Customer Satisfaction Score by Gender
Female customers rated Advocate Aurora Health's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Advocate Aurora Health.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
57 / 100
FemaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 0% | |
Very Dissatisfied | 38% |
Advocate Aurora Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Advocate Aurora Health's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
8%
Satisfied
26%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
50%
CSAT according to African American/Black
Advocate Aurora Health's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
Advocate Aurora Health's Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Advocate Aurora Health.
34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
Advocate Aurora Health Customer Satisfaction Score by Age
Advocate Aurora Health's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Advocate Aurora Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 25% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 66+ | 33% |
Advocate Aurora Health Customer Satisfaction Score by Usage
Advocate Aurora Health's Customer Satisfaction score was rated the highest by customers who have used Advocate Aurora Health's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Advocate Aurora Health Customer Satisfaction Score by Industry
Advocate Aurora Health's Customer Satisfaction score was rated 50 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Advocate Aurora Health's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
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}Advocate Aurora Health Customer Service
2.9/5
Advocate Aurora Health has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Advocate Aurora Health's overall Customer Service score rated by its users and customers.
About Advocate Aurora Health's Customer Service
Address
750 W. Virginia Street, 53234
Website
https://www.advocateaurorahealth.org/
Phone Number
800-326-2250
Advocate Aurora Health's Social Links
Quick Insights into Advocate Aurora Health Customer Service
Advocate Aurora Health's Customer Service score was rated highest by customers ages 56-60, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Advocate Aurora Health's Customer Service score.
Ranked Advocate Aurora Health Customer Service the Highest
Ranked Advocate Aurora Health Customer Service the Lowest
Advocate Aurora Health Customer Service Score by Gender
Female customers rated Advocate Aurora Health's Customer Service score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Advocate Aurora Health.
Male
1.5/5
Female
2.9/5
Advocate Aurora Health Customer Service Score by Ethnicity
Advocate Aurora Health's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Advocate Aurora Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 2.2 | African American/Black | 2.2 |
Other 1.8 | Other | 1.8 |
Advocate Aurora Health Customer Service Score by Age
Advocate Aurora Health's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Advocate Aurora Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 4.6 | 56-60 | 4.6 |
66+ 2.2 | 66+ | 2.2 |
Advocate Aurora Health Customer Service Score by Usage
Advocate Aurora Health's Customer Service score was rated the highest by customers who have used Advocate Aurora Health's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Advocate Aurora Health Customer Service Score by Industry
Advocate Aurora Health's Customer Service score was rated 2.9 stars by Healthcare, Hospitals and Medicine industry customers.
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Advocate Aurora Health as an Employer
3.2/5
Advocate Aurora Health has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Advocate Aurora Health scored a -7 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Advocate Aurora Health would recommend the brand to a friend. ENPS measures how likely Advocate Aurora Health employees would recommend working at Advocate Aurora Health to a friend.
Net Promoter Score
-7
NPS Score
| 40% | Promoters |
|---|---|
| 13% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 35% | Promoters |
|---|---|
| 24% | Passive |
| 41% | Detractors |
