69
NPS
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Austin Regional Clinic
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About Austin Regional Clinic's Brand
A multispecialty medical group with 21 locations in Central Texas
Brand at a Glance
84%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Austin Regional Clinic NPS
Austin Regional Clinic's Net Promoter Score (NPS) is a 69 with 77% Promoters, 15% Passives, and 8% Detractors. Net Promoter Score tracks whether Austin Regional Clinic's customers would recommend using the product based on a scale of -100 to 100.
Austin Regional Clinic Overall NPS
| 77% | Promoters |
|---|---|
| 15% | Passives |
| 8% | Detractors |
Austin Regional Clinic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Jan 2022 75 | Jan 2022 | 75 |
Mar 2022 80 | Mar 2022 | 80 |
Apr 2022 83 | Apr 2022 | 83 |
May 2022 85 | May 2022 | 85 |
Jul 2022 63 | Jul 2022 | 63 |
Oct 2022 55 | Oct 2022 | 55 |
Apr 2023 60 | Apr 2023 | 60 |
May 2023 63 | May 2023 | 63 |
Nov 2023 67 | Nov 2023 | 67 |
Dec 2023 68 | Dec 2023 | 68 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Austin Regional Clinic Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Austin Regional Clinic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Austin Regional Clinic Product Quality
3.7/5
Austin Regional Clinic has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Austin Regional Clinic Product Information
Austin Regional Clinic’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Austin Regional Clinic Pricing
Austin Regional Clinic ROI & Value For Money
3.8/5
Austin Regional Clinic has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Austin Regional Clinic Customer Satisfaction (CSAT)
Austin Regional Clinic Customer Satisfaction (CSAT) Score
82 / 100
Austin Regional Clinic has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
36%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Austin Regional Clinic Customer Service
3.9/5
Austin Regional Clinic has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Austin Regional Clinic's Customer Service
Address
4515 Seton Center Parkway, Suite 215, Austin, TX 78759
Website
https://www.austinregionalclinic.com/
Phone Number
(512) 419-0707
Austin Regional Clinic as an Employer
4.3/5
Austin Regional Clinic has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Austin Regional Clinic scored a 69 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Austin Regional Clinic would recommend the brand to a friend. ENPS measures how likely Austin Regional Clinic employees would recommend working at Austin Regional Clinic to a friend.
Net Promoter Score
69
NPS Score
| 77% | Promoters |
|---|---|
| 15% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
