80
NPS
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AUTOLIV ASP, INC.
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About AUTOLIV ASP, INC. Brand
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
AUTOLIV ASP, INC. NPS
AUTOLIV ASP, INC.'s Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether AUTOLIV ASP, INC.'s customers would recommend using the product based on a scale of -100 to 100.
AUTOLIV ASP, INC. Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
AUTOLIV ASP, INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
Feb 2022 50 | Feb 2022 | 50 |
Mar 2022 66 | Mar 2022 | 66 |
Dec 2022 75 | Dec 2022 | 75 |
May 2023 80 | May 2023 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AUTOLIV ASP, INC. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of AUTOLIV ASP, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AUTOLIV ASP, INC. Product Quality
3.4/5
AUTOLIV ASP, INC. has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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AUTOLIV ASP, INC. Product Information
AUTOLIV ASP, INC.’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.autoliv.com/
- Company Size
- 51-200 Employees
Industry
Tech
AUTOLIV ASP, INC. Pricing
AUTOLIV ASP, INC. ROI & Value For Money
4.7/5
AUTOLIV ASP, INC. has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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AUTOLIV ASP, INC. Customer Satisfaction (CSAT)
AUTOLIV ASP, INC. Customer Satisfaction (CSAT) Score
67 / 100
AUTOLIV ASP, INC. has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AUTOLIV ASP, INC. Customer Service
4.7/5
AUTOLIV ASP, INC. has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About AUTOLIV ASP, INC.'s Customer Service
Address
Austin, TX 48326
Website
https://www.autoliv.com/
AUTOLIV ASP, INC. as an Employer
Consumer vs. Employees
AUTOLIV ASP, INC. scored a 80 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of AUTOLIV ASP, INC. would recommend the brand to a friend. ENPS measures how likely AUTOLIV ASP, INC. employees would recommend working at AUTOLIV ASP, INC. to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
