46
NPS
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Brand Page
Avalere Health
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About Avalere Health's Brand
Avalere Health is a healthcare consulting firm
Brand at a Glance
87%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.3/5
Customer Service
Avalere Health NPS
Avalere Health's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether Avalere Health's customers would recommend using the product based on a scale of -100 to 100.
Avalere Health Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
Avalere Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Dec 2020 100 | Dec 2020 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Jan 2022 60 | Jan 2022 | 60 |
Apr 2022 49 | Apr 2022 | 49 |
Jun 2022 57 | Jun 2022 | 57 |
Dec 2022 63 | Dec 2022 | 63 |
Apr 2024 66 | Apr 2024 | 66 |
Aug 2024 60 | Aug 2024 | 60 |
May 2025 45 | May 2025 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Avalere Health Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Avalere Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Avalere Health Product Quality
4.3/5
Avalere Health has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Avalere Health's overall Product Quality score rated by its users and customers.
Avalere Health Product Information
Avalere Health’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://avalere.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Avalere Health Pricing
Avalere Health ROI & Value For Money
4.2/5
Avalere Health has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Avalere Health Customer Satisfaction (CSAT)
Avalere Health Customer Satisfaction (CSAT) Score
100 / 100
Avalere Health has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Avalere Health Customer Service
4.3/5
Avalere Health has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Avalere Health's overall Customer Service score rated by its users and customers.
About Avalere Health's Customer Service
Address
1350 Connecticut Ave NW, Suite 900, Washington, DC
Website
http://avalere.com
Phone Number
2024674455
Avalere Health as an Employer
2.8/5
Avalere Health has a 2.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Avalere Health scored a 46 for Net Promoter Score and a -61 for Employee Net Promoter Score. NPS gauges how likely a customer of Avalere Health would recommend the brand to a friend. ENPS measures how likely Avalere Health employees would recommend working at Avalere Health to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-61
eNPS Score
| 8% | Promoters |
|---|---|
| 23% | Passive |
| 69% | Detractors |
