-70
NPS
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Avanti Senior Living
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About Avanti Senior Living's Brand
Avanti Senior Living is different. For decades, our founders have lived and breathed senior living.
Brand at a Glance
63%
Customer Loyalty
2.1/5
Product Quality
2/5
Pricing
2.1/5
Customer Service
Avanti Senior Living NPS
Avanti Senior Living's Net Promoter Score (NPS) is a -70 with 12% Promoters, 6% Passives, and 82% Detractors. Net Promoter Score tracks whether Avanti Senior Living's customers would recommend using the product based on a scale of -100 to 100.
Avanti Senior Living Overall NPS
| 12% | Promoters |
|---|---|
| 6% | Passives |
| 82% | Detractors |
Avanti Senior Living NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
May 2022 0 | May 2022 | 0 |
Nov 2022 -33 | Nov 2022 | -33 |
Jan 2023 -60 | Jan 2023 | -60 |
Dec 2023 -67 | Dec 2023 | -67 |
Jan 2024 -71 | Jan 2024 | -71 |
Mar 2024 -81 | Mar 2024 | -81 |
Jul 2024 -83 | Jul 2024 | -83 |
Nov 2024 -85 | Nov 2024 | -85 |
Mar 2025 -67 | Mar 2025 | -67 |
Oct 2025 -69 | Oct 2025 | -69 |
Feb 2026 -72 | Feb 2026 | -72 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Avanti Senior Living NPS by Gender
Male customers rated Avanti Senior Living's NPS 37 points higher than Female customers.
Male
-50
Avanti Senior Living's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-87
Avanti Senior Living's NPS was rated -87 by Female customers on Comparably.
0%
Promoters
13%
Passives
87%
Detractors
Avanti Senior Living NPS by Ethnicity
Avanti Senior Living's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -63 | Caucasian | -63 |
Other -100 | Other | -100 |
Avanti Senior Living NPS by Age
Avanti Senior Living's NPS was rated -86 points by customers ages 66+ on Comparably.
Avanti Senior Living NPS by Usage
Avanti Senior Living's NPS was rated the highest by customers who have used Avanti Senior Living's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -80 | Less than 1 Year | -80 |
1 to 2 Years -60 | 1 to 2 Years | -60 |
Avanti Senior Living Customer Reviews
Out of the 3 Avanti Senior Living customer reviews 2 were positive and 1 was constructive. Avanti Senior Living customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Avanti Senior Living Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Avanti Senior Living users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Avanti Senior Living Customer Loyalty Score by Gender
Female customers rated Avanti Senior Living's Customer Loyalty score 23% higher than Male customers.
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Male
55%
Yes
Female
78%
Yes
Avanti Senior Living Customer Loyalty Score by Ethnicity
Avanti Senior Living's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Avanti Senior Living.
89
out of 100
Caucasian
40
out of 100
Other
Avanti Senior Living Customer Loyalty Score by Age
Avanti Senior Living's Customer Loyalty score was rated 74% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Avanti Senior Living.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 74% | 66+ | 74% |
Avanti Senior Living Customer Loyalty Score by Usage
Avanti Senior Living's Customer Loyalty score was rated 64% by customers who have used Avanti Senior Living's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Avanti Senior Living Product Quality
2.1/5
Avanti Senior Living has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Avanti Senior Living Product Information
Avanti Senior Living’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://avanti-sl.com/
- Company Size
- 201-500 Employees
Quick Insights into Avanti Senior Living Product Quality
Avanti Senior Living's Product Quality score was rated highest by customers who have used Avanti Senior Living's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Avanti Senior Living Product Quality the Highest
Ranked Avanti Senior Living Product Quality the Lowest
Avanti Senior Living Product Quality Score by Gender
Male customers rated Avanti Senior Living's Product Quality score 1.2 stars higher than Female customers.
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Male
2.7/5
Female
1.5/5
Avanti Senior Living Product Quality Score by Ethnicity
Avanti Senior Living's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Avanti Senior Living.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 1.5 | Other | 1.5 |
Avanti Senior Living Product Quality Score by Age
Avanti Senior Living's Product Quality score was rated 1.9 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Avanti Senior Living.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.9 | 66+ | 1.9 |
Avanti Senior Living Product Quality Score by Usage
Avanti Senior Living's Product Quality score was rated the highest by customers who have used Avanti Senior Living's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Avanti Senior Living Pricing
Avanti Senior Living ROI & Value For Money
2/5
Avanti Senior Living has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Quick Insights into Avanti Senior Living ROI
Avanti Senior Living's ROI score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Avanti Senior Living ROI the Highest
Ranked Avanti Senior Living ROI the Lowest
Avanti Senior Living ROI Score by Gender
Male customers rated Avanti Senior Living's ROI score 1.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Avanti Senior Living.
Male
2.7/5
Female
1.5/5
Avanti Senior Living ROI Score by Ethnicity
Avanti Senior Living's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Avanti Senior Living.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 1.5 | Other | 1.5 |
Avanti Senior Living ROI Score by Age
Avanti Senior Living's ROI score was rated 1.8 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Avanti Senior Living.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.8 | 66+ | 1.8 |
Avanti Senior Living ROI Score by Usage
Avanti Senior Living's ROI score was rated the highest by customers who have used Avanti Senior Living's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Avanti Senior Living Customer Satisfaction (CSAT)
Avanti Senior Living Customer Satisfaction (CSAT) Score
19 / 100
Avanti Senior Living has an overall Customer Satisfaction score of 19 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
0%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
37%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Avanti Senior Living Customer Satisfaction
Avanti Senior Living's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked Avanti Senior Living Customer Satisfaction the Highest
Ranked Avanti Senior Living Customer Satisfaction the Lowest
Avanti Senior Living Customer Satisfaction Score by Gender
Male customers rated Avanti Senior Living's Customer Satisfaction score 11 points higher than Female customers.
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25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 50% | |
Very Dissatisfied | 0% |
14 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 43% | |
Very Dissatisfied | 29% |
Avanti Senior Living Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Avanti Senior Living's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Avanti Senior Living.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
49%
Very Dissatisfied
13%
CSAT according to Other
Avanti Senior Living's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Avanti Senior Living.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
33%
Avanti Senior Living Customer Satisfaction Score by Age
Avanti Senior Living's Customer Satisfaction score was rated 15 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Avanti Senior Living.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 15% |
Avanti Senior Living Customer Satisfaction Score by Usage
Avanti Senior Living's Customer Satisfaction score was rated the highest by customers who have used Avanti Senior Living's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Avanti Senior Living Customer Service
2.1/5
Avanti Senior Living has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Avanti Senior Living's Customer Service
Address
Houston, TX 77380
Website
http://avanti-sl.com/
Phone Number
+1 (281) 907-9553
Quick Insights into Avanti Senior Living Customer Service
Avanti Senior Living's Customer Service score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Avanti Senior Living Customer Service the Highest
Ranked Avanti Senior Living Customer Service the Lowest
Avanti Senior Living Customer Service Score by Gender
Male customers rated Avanti Senior Living's Customer Service score 1.1 stars higher than Female customers.
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Male
2.6/5
Female
1.5/5
Avanti Senior Living Customer Service Score by Ethnicity
Avanti Senior Living's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Avanti Senior Living.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 1.5 | Other | 1.5 |
Avanti Senior Living Customer Service Score by Age
Avanti Senior Living's Customer Service score was rated 1.8 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Avanti Senior Living.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.8 | 66+ | 1.8 |
Avanti Senior Living Customer Service Score by Usage
Avanti Senior Living's Customer Service score was rated the highest by customers who have used Avanti Senior Living's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Avanti Senior Living as an Employer
2.2/5
Avanti Senior Living has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Avanti Senior Living scored a -70 for Net Promoter Score and a -94 for Employee Net Promoter Score. NPS gauges how likely a customer of Avanti Senior Living would recommend the brand to a friend. ENPS measures how likely Avanti Senior Living employees would recommend working at Avanti Senior Living to a friend.
Net Promoter Score
-70
NPS Score
| 12% | Promoters |
|---|---|
| 6% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
-94
eNPS Score
| 0% | Promoters |
|---|---|
| 6% | Passive |
| 94% | Detractors |
